Attitude Web-based Seminars - Training Resources
Attitude Training Provider? - Tell us about your Training!
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From Webucator
Customer Service Training
...tudents will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through
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Motivation Training
In this motivation training course students will discuss the foundations of motivation. They will examine motivating and demotivating factors as well as negative thoughts. They will also discuss motivation theories and the benefits of motivation. Students will examine the concept of having a Positive Mental Attitude, and how they can work towards a PMA in their lives. During this course, students
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From Business Expert Webinars
Advanced Customer Service Planning for Services Firms
...an Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find out that they aren't, as they leave
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Fearless Cold Calling
Overcome Your Fear of Cold Calling to Drive Sales
Many sales professionals thrive selling face-to-face, but freeze at the thought of cold calling. There are many reasons why they avoid cold calling, but the number one reason is fear of rejection and failure. This fear causes an epidemic of sales paralysis that results in lost sales opportunities, missed quotas, and lower income.
Leslie Buterin,
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