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From Lorman Education Services
The Secrets of Successful Customer Onboarding
... of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition. This audio conference will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to design and implement an effective onboarding program. We will explain the how-to's of designing a customer
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The Secrets of Successful Customer Onboarding
... of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition. This audio conference will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to design and implement an effective onboarding program. We will explain the how-to's of designing a customer
more...
From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
... is not for the faint of heart, this is not for everyone. Attrition and Replacement Costs like Unnecessary repeat calls mean millions of wasted dollars on up to 25% of your operating budget. The resulting low customer satisfaction and lost sales opportunities cost you even more. Focusing on meaningful metrics like Call Quality (QA), First Call Resolution (FCR) and Handling Time (AHT) provides a
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