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Audience All Staff Training Seminars and Classes

From Alan Mars

Presentation skills London N1. Speak with Confidence! Voice coaching! Presentation skills training in London N1

CONFIDENCE TIPS, VOCAL COACHING & PRESENTATION SKILLS DATE; Sunday 21st June TIMES; 12. 00 until 5. 00pm COST: 55 VENUE: Movingartsbase, 134 Liverpool Road, Islington, London, N1 1LA Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations. more...

From Contacts Plus

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Customer Loyalty and Retention Customer Loyalty and Retention Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have. more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal more...

Selling Smarter Cross Up Selling Techniques Selling Smarter, Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and more...

Prospecting For Leads Prospecting For Leads Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Prospecting is the key to your success. Your success today is a result of the prospecting you did six months ago. Become skilled at networking and remember the old 80/ 20 rule. Know who to target and how to target them, and remember to do some more...

Overcoming Objections to Nail the Sale Overcoming Objections to Nail the Sale Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address more...

Telemarketing Using the Telephone as a Selling Tool Telemarketing: Using the Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how more...

Dynamite Sales Presentations Dynamite Sales Presentations Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and more...

Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is more...

Communication Strategies ...Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Dealing with Difficult People Dealing with Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in more...

From Opposite Leg Creative Company Ltd

Presentation Skills

Presentation Skills a Performance This is a stand- alone course; you needna ™t provide us with any presentation examples or background material, so it works perfectly as part of a general staff training programme. All the hard work is done. The presentation is written and prepared. It is persuasive and convincing. You take the stage. Your voice begins to wobble. You feel yourself more...

From HBF Networks

Cisco Unified Communications IP Tel Part 1 v60 CIPT1_60 Course Description Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course more...

CIPT Accelerated CIPT parts 1 and 2 v60 IPT ACC_60 Course Description Implementing Cisco Unified Communications IP Telephony Boot camp (CIPT BC) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site and multi site environment. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified more...

From ITSM Academy

ITIL V3 Lifecycle Course - Service Transition ST The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The more...

From The Outset Group

IIBA Business Analysis One Principles Tools and Skills of Business Analysis - 4-Week Evening Course NEW IIBA Business Analysis One: Principles, Tools, and Skills of Business Analysis 4-Week Evening Course (NEW) Tuesdays & Thursday Evenings 6: 00 PM - 9: 00PM Starting on March 1st 2011 Special Nashville Pricing: $1, 960. 00 (32 IIBA Education Credits CDU ) A comprehensive overview of the profession of Business Analysis and the role of the Business Analyst. This seminar earns 32 more...

From Apollo Consulting Group Limited

Time-to-Market Agile Project Management

Course Overview In our competitive global economy, time-to-market is the name of most industries, for any projects from IT, Telecom to any new product development organization. As we are in the information age with a dynamic market condition that change seems to be unavoidable. More and more worlda ™s Fortune 500 companies are turning to Agile for a more effective project management more...

From Dolphins Group-Dolphins Training & Consultants ltd

Public Speaking and Business Presentation Skill Training

Do not let your speaking, or the lack of speaking, do you in. Public Speaking and Presentation Skills can be learned and honed to perfection. Indisputably, these skills can propel you forward professionally and socially. Whether you're a complete beginner to public speaking and business presenting or looking to improve existing skills, this training will bring out the best in you or your more...

From Terrateach

Apple Keynote 09 training For Presentations This training in Apple Keynote 09 will teach you how to deliver presentations that will inform and delight your customers and audience. WIth visually stunning transitions, 3D charts, video, audio and a host of other features, Keynote is rapidly becoming the presentation software of choice for people who want to make the maximum impact. It's time to get on board! In this one-day Apple Keynote 09 more...

From Dever Solutions Limited

Organisational Context The Organisational Context a A clear path to a genuine understanding of the business environment for technical and professional peoplea Focussed, Practical and Highly Relevant Three Day Course This course tackles the key business issues which todaya ™s professional has to confront, within an increasingly competitive commercial environment. It will provide thorough instruction more...

From Pahladsingh Accountancy & Consultancy

Audit Report Writing 5-day course Persuasive communication is an essential skill for auditors at all levels, and high-quality audit reports are a key communication tool. Communication by the auditor is one of the points of measurements by which the client values assess the overlap quality and effectiveness of the audit. Managers and associates who know how to help their staff members as well as themselves become better writers, more...

From Next Levels Consulting

Coaching for Managers Duration: 2 days Description and Learning Objectives: With the increasing awareness of employees and business pressures, managers find themselves needing to wear many hats, and perform various roles. Being a manager now means being able to motivate, listen, understand, analyze, give and receive feedback and many other tasks. A manager, is inevitably, an HR manager for his direct reports at all more...

Introduction to Psychometrics Duration: 1 day Description and Learning Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to more...

Talent Performance Management Duration: 3 days Description and Learning Objectives The purpose of this course is to introduce the importance of managing employees performance and its impact on the company performance and how that contribute in attracting and retaining good calibers. At the end of this course , you will be able to understand the following: -The competency based performance evaluation -The Performance more...

New Supervisor Training - Making the Transition from Buddy to Boss Duration: 2 days Description and Learning Objectives Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but more...

ITIL V3 Foundation

Duration: 3 days Description and Learning Objectives The purpose of this course is to help you gain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further more...

From Creascience

Screening and Optimization Designs

Target Audience This applied training session in statistics is aimed at all scientific staff collecting data and making decisions based on them. Aims It covers the design of efficient experiments requiring few runs for screening and optimization purposes. Prerequisites This three-day course deals with the construction of advanced designs for screening and optimization. It assumes more...

Cluster Analysis and its Applications

Target Audience An applied training session in statistics intended for all the scientific staff collecting large datasets and wishing to graphically summarizing them and identifying groups. Aims It covers, a powerful multivariate technique, that comprises a diverse collection of techniques that can be used to classify objects (e.g. individuals, species, etc). Cluster analysis is a tool of more...

From Purssion Limited

Customer Service Excellence CUSTOMER SERVICE EXCELLENCE It takes considerable effort to win customersa ™ trust and loyalty, but it takes no effort to lose it. Are your employees treating your customers right? Reasons why customers leave include: Death a 1% Relocation - 3% Change of friends - 5% Competitorsa ™ Influence - 9% Product/ Service dissatisfaction - 14% The attitude of more...

From The In-House Training Company

Brilliant customer service a Brilliant customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, more...

From Deltennium

Lead with Love - Keynote Address

TITLE: Lead With Love BACKGROUND: This fast-paced keynote will challenge the audience to think differently about the behavior and the role of the work leader. The term Work Leader is used to describe the first level of leadership in an organization, and the audience is challenged to consider the work leader as the key to organizational success. LEARNING OUTCOMES: This keynote is more...

From LearningDB. com

Presenting you

How do you master communication? How do you cultivate an empowering voice? How do you influence others to embrace your ideas and act on them? How do you inspire, motivate and achieve positive results while honouring other peoplea s values and needs? In many situations today, you are required to present on the telephone, to your boss, to clients, to your peers, to your staff. If you want to do more...

From Victoria International College of Business and Technology

Data Warehouse and Business Intelligence Cognos Informatica Erwin BI ETL Training in Toronto Enterprise Data Warehouse and Business Intelligence (Cognos, Informatica, Erwin, BI, ETL) New Session in Jan 2009!!! Free Info Seminar: Jan 17, 2009, Sat 2: 30pm-4pm Jan 24, 2009, Sat 2: 30pm-4pm (Current Class on Each Sunday from 2pm-6pm, total 60 hours, last 15 weeks) We invite you to try one free info seminar!!! Please call David Li to 647-290-5809, 416-665-1888 or email to more...

From Corporate Education Group

Gateway Leadership Certificate Program

Developing future leaders is the single greatest challenge that all enterprises face today. Corporate research over the last 30 years proves that those companies that invest in the development of leaders and maintain a bench strength of talent results in a significant competitive edge demonstrated in profitability, adaptiveness and sustained and predictable results. A series of recent more...