Instructor Led Audience Supervisors Training
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From Contacts Plus
Effective Meeting Skills

Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Conduct a productive, motivating meeting.
Improve meeting quality and stay on agenda.
Review key issues and ideas for effective implementation.
Target Audience:
Supervisors, project managers, and anyone else who conducts meetings at work
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Motivation Skills

Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understanding of motivation definition.
Realizing the relation between motivation and performance enhancement.
Understand how people can be motivated in many different ways.
Understand the concept of motivation from a theoretical perspective as well as a practical
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Customer Loyalty and Retention
Customer Loyalty and Retention
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have.
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Dynamite Sales Presentations
Dynamite Sales Presentations
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and
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Building Relationships for Success in Sales
...Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic
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The Art of Delegating Your Workforce
The Art of Delegating Your Workforce
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will
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Motivating Your Workforce
Motivating Your Workforce
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Ita s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy two days workshop to help supervisors and managers create a more dynamic, loyal,
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Negotiating For Results
Negotiating For Results
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental
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Understanding Project Management
Understanding Project Management
Target Audience: Supervisors, Seniors, &Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that
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Problem Solving Decision Making
Problem Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then
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Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
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Change and How to Deal With It
Change and How to Deal With It
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by
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The Art of Making Meetings Work
The Art of Making Meetings Work
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment,
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Coaching Skills
Coaching Skills
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and
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From Next Levels Consulting
New Supervisor Training - Making the Transition from Buddy to Boss
Duration: 2 days
Description and Learning Objectives
Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but
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Supervising Basics Managing People Made Easy
Duration: 2 days
Description and Learning Objectives
This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the difficulties a new supervisor encounters isnt easy, but it doesnt have to lead to discouragement.
At this programs conclusion, participants should be able to:
-Adjust to the role
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From Segullah and Company Limited
Advanced Supervision
AUDIENCE:
Supervisors who have had previous training in supervisory skills and are now ready for an advanced course to develop their existing skills. The course is designed to build on and extend current supervisory management skills.
OBJECTIVES:
By the end of the course, participants will be able to:-
Help staff to reach their fullest potential through coaching
Motivate their team members
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INTERPERSONAL SKILLS FOR MANAGERS
Course Overview
This course enables participants to enhance their interpersonal skills and so improve working relationships. Participants will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Target Audience
Supervisors, team leaders and newly appointed managers across all functions and
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