Online Audience This eLearning Training

Connect & Configure Cisco Networking Devices Intended Audience This course is for anyone who wants to learn the skills necessary to connect, configure, and troubleshoot various Cisco networking devices. Course Content In this training course you will learn about configuring VLANS, advanced routing protocols, determining IP Routes and. Managing IP traffic with Access Lists. You will also Identify and configure ISDN and Frame Relay. This  more...

An Introduction to Cisco Networking Technologies Intended Audience This course is for anyone who would like an introduction to Cisco Networking Technologies Course Content This training focuses on introducing Cisco Networking Technologies, identifying network media, TCP/IP, IP Addressing, Routing and Switch fundamentals. You will also learn about operating and basic configuration of Cisco IOS Devices. This course is available with Anytime  more...

Diploma in Freelance Journalism Aim: The objective of this course is to provide students with the knowledge and skills to produce professional standard journalistic articles and to know how to market them. During the course students will examine and practice the four main questions of journalism: WHAT to write, HOW to write it, WHICH techniques to use and, WHERE to submit your work . And specifically examine Content  more...

Diploma in Fiction Writing Aim: The aim of this self-study course is to provide a comprehensive guide to the skills and techniques of writing fiction successfully, and will enable students to study a variety of styles. The course also examines practical aspects of getting published plus the essential elements of both short stories and novels. Target Audience: This programme is designed for anyone considering professional  more...

Certificate in Introduction to Computers Aim: The objectives of the course are to: How to buy computers and what to look for How to look after your computer and carry out basic operations How to use Windows commands How to produce documents in MS Word How to use email to communicate with other people How to use the internet, search for information and download from the NET How to use chat rooms safely Target Audience:  more...

Certificate in Web Design Aim: At the end of the course students will be able to create a fully functioning web site using HTML incorporating graphics and text, publish their site and register sites with search engines. No prior specialist knowledge is required although a basic understanding of computers and software applications would be helpful. Target Audience: This programme is designed for people who wish to gain  more...

Certificate in PC Maintenance Aim: The PcMasterClass PC Technology distance-learning course is an innovative step-by-step course, which teaches you everything you need to know about PC hardware, the Windows operating system and communication and networks. The course contains detailed instructions, backed by IT Distance s Learning renowned technical support service, to enable you to diagnose and correct faults in PC hardware,  more...

Certificate in Microsoft Word Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Word and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software  more...

Certificate in Microsoft Excel Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Excel and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software  more...

Certificate in Microsoft PowerPoint Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft PowerPoint and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software  more...

Certificate in Microsoft Access Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Access and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software  more...

Kitchen (Hygiene) Skills Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of  more...

Kitchen (Stores) Skills Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Catering (Cook/Chill) Services Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Preparation for a Career in the Guest Services Industry Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Basic Skills for the Guest Services Industry Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Training Induction Skills for Guest Services Industries Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Guest Services Computer Skills Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Accommodation (Bedroom) Services Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

General Cleaning of Guest Accommodation Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Accommodation (Housekeeping) Services Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Accommodation (Laundry) Services Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Accommodation (Self-Catering) Services Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...

Diploma in Psychology Aim: The objectives of the course are to: develop an understanding of the nature of psychology examine the way in which human actions can be explained on a number of different levels distinguish between emotional experience, expression and psychological responses examine the nature of sensation and perception understand the process of memory distinguish between the characteristics of  more...

Diploma in Child Psychology Aim: The objectives of the course are to: - Develop an awareness of psychological approaches to the understanding of child development - Develop a recognition of the application of developmental psychology to certain aspects of child care and education - Create an awareness of different methodological approaches to psychological investigation - Develop a range of skills in using psychological  more...

Diploma in Workplace Psychology Aim: The course is designed to provide you with an overview and Introduction to understanding Psychology in the workplace. It covers a wide range of workplace people and management issues, exploring each and enabling students to examine practical applications of psychology in the workplace.This is an ideal course for anyone wishing to improve their skills in understanding and managing staff and  more...

Diploma in Human Physiology and Health Aim: The objectives of the course are to: increase your understanding of the physical structure of the human body enable you to maintain your health better through an improved knowledge of the way your body functions help you understand the physical and chemical ways in which humans resemble other organisms apply sound scientific principles to the ways in which you obtain and use  more...

Diploma in Child Day Care Aim: During the course students will study a range of topics which develop an understanding of the needs of children, organising activities and the regulatory and administrative functions of day care. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Child Day Care. No prior knowledge is required.  more...

Certificate in Conflict Management Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of  more...

Certificate in Managing Stress Aim: The objectives of the course are to: Understand the nature of stress Explore people s responses to stress Develop an understanding of common stress symptoms Explore how people cope with stress Demonstrate stress management techniques Understand the role of relaxation Describe the benefits of nutrition and diet Understand the impact of self-esteem on stress Develop awareness  more...

Certificate in Valuing Diversity in the Workplace Aim: The objectives of the course are to:Examine the legal, regulatory and ethical considerations brought about by the changing society within which we live and to promote best practice in adopting, encouraging and managing diversity. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Valuing Diversity in the Workplace. No  more...

Certificate in Introduction to Counselling Aim: The objectives of the course are to: describe the role of a counsellor and what counsellors do List common types of counselling Understand the skills and attributes required to conduct counselling Practice and improve their listening skills Demonstrate an understanding of the principles of negotiation Describe the key aspects of successful mediation Understand the role of  more...

Certificate in Drug Awareness Aim: The objectives of the course are to:Gain a better understanding of drugs in society and their use and misuse. The course is particularly suitable for people who may encounter drug relatedproblems and wish to learn how to respond. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Drugs awareness. No prior knowledge is  more...

Certificate in Retail Operations Aim: The objectives of the course are to:Provide a broad introduction to the sector and the range of skills required for people working in or planning to work in a retail environment. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Retailing. No prior knowledge is required.  more...

Certificate in Supervisory Development Aim: The objectives of the course are to:Provide a development opportunity which teaches the broad concepts of supervision for people taking on, or planning to take on, a supervisory role in their work environment. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Supervisory development. No prior knowledge is required.  more...

Certificate in Safety Compliance Aim: The objectives of the course are to:Gain an understanding of health and safety legislation and how to adopt good practice, for people working in any industry sector. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of safety compliance. No prior knowledge is required.  more...

Certificate in Effective Customer Care Aim: The objectives of the course are to:Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required.  more...

Certificate in Healthy Eating & Food Hygiene Aim: The objectives of the course are to:Develop knowledge and skills in a range of diet, lifestyle and food preparation subjects This programme is designed for people working in a wide range of sectors and occupations Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Healthy Eating and Food Hygiene. No prior knowledge is  more...

Certificate in Preparation for Airport & Airline Employment Aim: The objectives of the course are to: Identify information which candidates should research in order to demonstrate a good understanding of the role of the air travel employers and their staff Compose an application form and C.V. which presents information in a manner required by employers Understand interview techniques which help candidates to express a positive attitude and present  more...

Certificate in Airline & Airport Customer Care Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a product knowledge  more...

Certificate in Air Cabin Crew Operations Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in cabin crew occupations Practice the skills and characteristics required for cabin crew to be effective Understand the verbal skills [and industry knowledge] required of cabin crew Understanding of the written skills [and standards] required of cabin crew Describe the  more...

Certificate in Airline & Airport Passenger Service Agent Skills Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in passenger service occupations Identify the skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written skills [and  more...

Certificate in Airline & Airport Conflict Management Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of  more...

Certificate in Sales Advisor Aim: The aim of the course is to provide newly appointed sales staff [or people seeking to enter a sales environment] with a range of skills to enhance their job performance. Target Audience: This programme is designed for people entering, or recently entered a direct selling environment either telephone or face to face.  more...

Certificate in Sales Executive Aim: The aim of the course is to provide experienced sales staff with a development opportunity to increase and enhance their sales skills. Target Audience: This programme is designed for people with experience in a sales environment wishing to enhance their skills, perhaps in preparation for a more senior role.  more...

Certificate in Senior Sales Executive Aim: The aim of this programme is to develop the sales and supervisory skills of people working in a sales environment who are responsible for [or planning to become responsible for] sales account management and supervision of sales staff. Target Audience: This programme is designed for people with experience in a sales environment and with responsibility for account management &  more...

Certificate in Executive Office Skills Aim: To provide participants with the skills to manage office activities. Target Audience: This programme designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.  more...

Certificate in Business Skills Aim: The course is designed to provide essential business skills to enable smaller businesses to become more effective and efficient. By choosing any five tiles from the series candidates can set their own agenda according to their personal priorities. Target Audience: This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector  more...

Diploma In Small Business Finance Aim: To develop the candidate's knowledge and understanding of the basic records and financial controls required to run a successful small business. Target Audience: This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. The programme is most suitable for people wishing to enhance their business finance  more...

Certificate in Personnel Skills Aim: To provide a general understanding of the principles personnel administration. Target Audience: This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification.  more...

Certificate in Residential Home Management Aim: To provide a broad understanding of the theory and practice of managing a residential or care home to high standards. Target Audience: This programme is designed for people responsible for managing residential and care homes and for shift supervisors. Students are people wishing to set and maintain high standards of care and employ good practice in the management of resources.  more...

Certificate in Effective Communicating Aim: To enable students to choose and use methods of business communications appropriately. Target Audience: This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively.  more...

Certificate in Customer Service Excellence Aim: The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment. Target Audience: This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service  more...

dotnet frame work 3.0 Programming .NET 3.0 Frame Work 5 days - Instructor-led Learning Goals This course covers the .NET Framework 3.0, the next generation of Microsoft Windows Vista technologies to build rich clients, connected systems and workflow applications, with practical hands-on labs to reinforce the concepts: Windows Presentation Foundation (WPF) allows rich client applications to take full advantage of the  more...