Instructor Led Australasia Training

Infrastructure and Project Finance London 14-16 September ... Asia, Europe, the Middle East, North America, Africa and Australasia. Since 2008, he has run programmes in conjunction with the Australian Venture Capital Association and similar arrangements have been in place with the New Zealand Venture Capital Association since 2009. He is the Programme Director at the Cass Business School (London) for Infrastructure Finance for the M Sc. programme in  more...

Restructuring in Leveraged Portfolio Companies Corporates Zurich October ... Asia, Europe, the Middle East, North America, Africa and Australasia. Since 2008, he has run programmes in conjunction with the Australian Venture Capital Association and the New Zealand Venture Capital Association since 2009. He is the Programme Director at the Cass Business School (London) for Infrastructure Finance for the M Sc. programme in Business Administration and Finance. In 2009, he  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...