Instructor Led Authority Training in Canada

People Skills The Secret Behind Project Success Project management excellence goes beyond producing project charters, detailed schedules and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes  more...

Saving Land Development Approval Time By Analyzing Traffic Impact Development or redevelopment of any parcel of land creates changes in traffic patterns on streets providing access to the development. This course discusses techniques for estimating the magnitudes of these changes and methods of measuring their impact on existing traffic operation. In many cases, existing streets and intersections have sufficient capacity to accommodate increased traffic  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Watermain Breaks and Repairs This course will be delivered over a two-day period. Attendees will gain a sound understanding of the various aspects of a water main break including common causes. Participants will gain a working knowledge of the various components of a water main system, alternative approaches to repair or replacement; they will learn the reasons and need for disinfection and Health and Safety requirements  more...

The ABCs of Supervising Others This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.  more...