Online Automated eLearning

Java Programming Rev 6 0 ...ams, and object serialization. A final chapter introduces automated unit-testing practices using JUnit. This revision of the course targets the 6.0 version of the Java language and Core API; but it is equally applicable to Java 5 and groups looking for Java training who know they'll be using Java 5 are encouraged to use this course. For training within the Java 1.4 environment, please see  more...

Java Programming Rev 5 0 Java 5 0 ...ams, and object serialization. A final chapter introduces automated unit-testing practices using JUnit. This revision of the course targets the 5.0 version of the Java language and Core API. (Java 5.0 is also known as Java 1.5, as this revision effects a transition to a new numbering scheme for the Java environment.) It has been rebuilt thoroughly, not only to cover new 5.0 language  more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments ...t settings to automate certain tasks. The course explains automated software management and the software management technologies of Windows 2000. In addition, you will learn about deploying software to users and computers, using different installation file types, creating a software distribution point, and configuring different software deployment options. Then you will learn how to maintain  more...

Win2000 Active Directory Implementation Remote Installation of Windows 2000 ...ts and functionality of RIS, how to use RIS to perform an automated deployment, and how to install, configure, and authorize an RIS server. The course will explain how to create an RIS client boot disk to use for an RIS client installation, the security benefits of prestaging a client computer, how to implement load balancing, and how to manage and secure RIS images. Then you will learn about  more...

Identifying Your Customer s Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

Administrative Functions Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...

Win2000 Server Automated Methods of Installation ...automated methods of installation on member servers and workstations running Windows 2000 Server. First, you will become familiar with the concept of Remote Installation Services (RIS) and with the systems requirements for implementing RIS and its architecture. Next, you will learn to install and configure Windows 2000 using RIS, and you will become familiar with the guidelines for  more...

Types of Telephone Systems This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants.  more...

Designing for Optimal Voice Quality To identify voice quality issues in IP networks and recognize how to improve voice quality by implementing QoS IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432)  more...

Cisco BCMSN 3 0 Implementing Trunks and the Virtual Trunking Protocol VTP To explain the procedure for configuring both 802.1Q and ISL trunking between two switches, how VLAN configuration of switches within a management domain can be automated with VTP, and identify common VLAN configuration errors and explain the solutions to those errors. Network administrators, network engineers, network managers, systems managers, or network designers.  more...

Telephony Class of Service and Call Admission recognize how to implement a telephony Class of Service (CoS) within in a Cisco CallManager cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam  more...

First Aid--Automated External Defibrillator ...y focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to  more...

Printing Help and Automated Formatting in Word 2007 Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing  more...

Printing Help and Automated Formatting in Word 2003 To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003 ...automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...

Maintaining Network Security This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network Administrators  more...

SAP R 3 4 6 FI Payments ... in this course. All those involved in the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other  more...

Regulatory Compliance Series - Electronic Fund Transfer Act (Reg E) Because so many systems within bank operations are digital the exposure that banks face under Regulation E which implements the Electronic Fund Transfer Act (EFTA) is greater than ever. The EFTA prohibits the abuse of new technologies so widely used in banking today. The EFTA establishes rights responsibilities and liabilities to banks and consumers when funds are deposited transferred or  more...

Microsoft Windows XP Installation and Administration Part 1: Installation and Configuration This is the first course in a five part series that discusses how to effectively plan an installation, perform a new installation and perform an upgrade. It also teaches how to automate the installation of Microsoft Windows XP Professional by using an answer file and a UDF by using the Setup Manager Wizard, and how to configure additional answer file settings. Finally, it covers how to install and  more...

Microsoft Windows XP Administration Part 2: Networks and Desktops This is the second course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. This course discusses how to troubleshoot the boot process, and the different stages of the boot process. It also covers system restore and Automated System Recovery process as a means of returning the computer to its previous state, and how to install and support computers  more...

Microsoft BizTalk Server 2000: Part 4 - Components, Solutions, and Troubleshooting ...vices. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect it presents a type of practical application of much of the material covered in the previous courses. The learner has an opportunity to use BizTalk's features and tools manage the four server databases and manage the queues that BizTalk Server  more...

Microsoft Windows XP Administration Part 2: Networks and Desktops This is the second course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. This course discusses how to troubleshoot the boot process and the different stages of the boot process. It also covers system restore and Automated System Recovery process as a means of returning the computer to its previous state and how to install and support computers  more...

Optimizing a SQL 7.0 Data Warehouse The Optimizing an SQL 7.0 Data Warehouse is the fourth course in the SQL Server 7.0 - Data Warehousing curriculum consisting of four courses. It helps students to identify tasks for data warehouse maintenance and optimization. The students will be able to optimize query performance, optimize backup and restore operations, and perform automated administration of a data warehouse. In addition, the  more...

Optimizing a MS SQL Server 7.0 Data Warehouse This course helps the student to identify tasks for data warehouse maintenance and optimization. The students will be able to optimize query performance, optimize backup and restore operations, and perform automated administration of a data warehouse. In addition, the course prepares students to take the Microsoft Certification Administering Microsoft SQL Server 7.0 (70-019).  more...

Certified Software Tester Due to the in creasing complexity of modern software development projects it is essential that QA/ Testers are certified. Whereas, many employees are shifted into QA positions from programming or other areas in development or just a change of work duties. We have found that in a number of cases there has been a vague understanding of the QA/ Testing Process, and often a lack of the SDLC  more...

Air Reservations ...n the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of  more...

Automated Air Fares and Ticket ...Automated Air Reservations You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre to display fares between city pairs and the Sabre pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS , a hands on Computer Reservation System  more...

Automated Air Reservations You will learn to book air reservations using RTS , a hands on Computer Reservation System (CRS) simulation of Sabre in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre text with helpful hints and instruction to most effectively use the realistic simulator, RTS Sabre . You will learn and practice the basic functions of Sabre as used by travel  more...

Automated Car Rental and Hotel Accommodations ...Automated Air Reservations You will learn to research, select and book car rentals and hotel rooms using RTS , a hands on Computer Reservation System (CRS) simulation of Sabre in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre text with helpful hints and instruction to most effectively use the realistic simulator, RTS Sabre . You will learn and  more...

Hospitality Earn great commissions by booking your clients hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the  more...

Selling Vacation Packages and Tours Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients needs  more...

The Cruise Market Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any  more...