Online Avoid eLearning - Training Resources

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional ...ou`ll learn about the pitfalls of interviewing and how to avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and what you can expect of the interviewer. This course contains three modules and a Bonus Section. You can enroll for the complete course and receive the Bonus Section FREE, or you select one or more  more...

How to Find Legitimate Home Employment ...e work at home. You will be exposed to scams and what to avoid. You will learn the legal aspects of owning a business. In order to get a well-rounded concept of what you need to do, purchase of supplemental material is required. This material was written by yours truely and adds to what the course provides: How to Find and Start a Legitimate Home Business. This is a treasure and will help you  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...ize against quality? How can you plan capture sessions to avoid doing a lot of rework later? How can you edit screenshots and place them in your manual or help pages? This presentation gives you practical techniques, and strategies to improve your screen captures. You will learn how to: Plan your capture sessions. Take effective screenshots. Edit screenshots to illustrate procedures. Optimize  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Violence in the Workplace ...ample, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make all the difference. This course can be taken in a  more...

Violence in the Workplace ...ample, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make all the difference. This course can be taken in a  more...

Safe Computing For Educators ...ware of preventative tools and best practices to help you avoid these situations on a daily basis. It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook learning with hands-on  more...

Proven success in building an E-business ..., learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be  more...

Preventing Sexual Harassment for Employees ...l harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for  more...

Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That s right, the modern office. Welcome to Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In our  more...

Learning to Avoid Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the  more...

Laboratory Audit Essentials ...lly important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory audit ensures that the laboratory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be  more...

Fall Protection ...afety equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are working, then start using our Fall Protection course. This course can be taken in a self-directed pace. You can  more...

Doing Business in China ... gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly  more...

Doing Business in India ... gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly  more...

Copyright Basics for Librarians This course will enable the student to better understand copyright and make decisions based on solid baseline information, not rumor or possibly erroneous "common knowledge". Copyright Basics for Librarians Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright  more...

Conducting Effective Accident Investigations ...s to prevent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...hese issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content, and downloadable templates. Provides expert advice - subscribers are given the opportunity to post five questions per month which are answered by our panel of business  more...

Build Your Own BIZ(tm) - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Basic Internet Specialist Certificate ...e support. Students will also learn how to deal with and avoid viruses. Along with creating websites, students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to use it to get the most benefit from it. There`s so much that can be said about it. So much has been said about it. But there is one  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Conducting Performance Reviews ...ll walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period. IMPORTANT  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a  more...

Developing Excellent Time Management Habits ...eed to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by the amount of paperwork that crosses our desks, or the number of e-mails that appear on our screens. There is a real danger  more...

Managing and Maintaining Brand Equity ...g brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will use a RolePlay to negotiate a brand crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of branding. It's up to you to steer your organization's brand clear of  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Problem Performance Prevention ...ss of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of them is not the end of the story. Performance management is an on-going  more...

Addressing Problem Performance ...ons of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Facilitating Meetings and Work Groups ...ility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Cross-selling in a Customer Service Call ...ssing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer  more...

Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers,  more...

Foundations of Grammar When do you use "your" or "you're"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

Enhancing Listening Skills ...ly to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to  more...

Business Travel Safety - International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...

Sales Forecasting - Forecasting Your Own Accounts In "Sales Forecasting - Forecasting Your Own Accounts," you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn  more...

Making Decisions Dynamically ...amic decision makers. You'll gain the skills necessary to avoid the psychological pitfalls that adversely affect decision making. You'll hone your decision-making ability in risky and uncertain circumstances. You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling techniques presented here, you'll  more...

Decision Making Implementation and Evaluation You've made your decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the  more...

Oracle Database 11g Supporting RMAN and Using Flashback Technology To recognize the steps for making sure that you can recover data quickly by tuning RMAN to avoid bottlenecks, and also for making sure that any changes to a database can be easily reversed, if necessary, using Oracle Database 11g's flashback features.  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Advanced Project Management - Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude  more...

Implementing IT Security and Workplace Safety Measures To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them  more...

Design for Six Sigma in the Organization ... effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Scoping the Six Sigma Project ...ould focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control (DMAIC) process. These activities will be explored to  more...

Taguchi and Quality Improvement ...riables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing design parameters  more...

Strategic Approaches to Risk Management HRCI SPHR ...t also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Risk Management functional area of the HR Body of Knowledge recommended by  more...

Managing for High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Financial Risk Management ...avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management  more...

Balanced Scorecard - Corporate Strategy In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...he component of database storage with its definition. o Avoid dynamic allocation of extents by using the ALTER TABLE command. o Avoid the dynamic allocation disadvantages by creating a locally managed tablespace. o Sequence the steps in the sort process. o Set the SORT_AREA_SIZE parameter by using the ALTER SESSION command. o Identify the tuning sort goals. o Match the uses of  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...h the component of database storage with its definition. Avoid dynamic allocation of extents by using the ALTER TABLE command. Avoid the dynamic allocation disadvantages by creating a locally managed tablespace. Select the advantages of incorporating large extents into the database design. Identify the characteristics of the Oracle block size. Identify the advantages and disadvantages of  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...Identify goals for tuning sorts. Choose the actions that avoid unnecessary sorts. Query the V$SYSSTAT view and display memory, disk and row sort value. Calculate the ratio of disk sorts to memory sorts and display the results. Set the SORT_DIRECT_WRITES parameter to true. Identify situations that would improve database performance when using direct writes. Create a temporary tablespace.  more...

Oracle Report Builder Enhancing Reports ... in which the confine mode and the flex modes are used to avoid common hierarchy errors. Match the components of the tool palette with the tasks that they enable. Create a variable length line between columns of a report in the Live Previewer using the tool palette. Create a button in a report using the tool palette in the Layout Model. Create an explicit anchor using the tool palette in  more...

Sales Skills The Fundamentals ...asons to collaborate with clients. Avoid basing your sales strategy on common sales myths. Determine your motivation for becoming a salesperson. Ask specific questions to understand people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack  more...

Sales Skills Prospecting Addressing Needs ...he six steps of the sales process. Avoid traditional sales styles. Understand people's decision-making practices. List five points to remember about people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional  more...

Sales Skills Overcoming Obstacles ...he six steps of the sales process. Avoid basing your sales strategy on common sales myths. Identify a client's key issues. Differentiate between a benefit and a feature. Take a proactive approach to sales. Simulation Overview: In this simulation, you will  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Essentials of Business Law Employment Law ...action programs. Take steps to avoid occurrences of discrimination. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Strategic Management Establishing Strategic Focus ...ccessful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language  more...

Competitive Intelligence Researching Online ...fy the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour) Identify the two types of commercial online services. Identify the three types of online tools for tracking information automatically. Simulation  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ... Identify the key aspects of creating server baselines to avoid bottlenecks. Unit 2: Disaster Recovery Identify the steps to plan for disaster recovery. Identify the types of disasters that disrupt server operations. Identify the methods to plan for redundancy of hardware devices of a server. Identify the services to restore server operations. Identify the key aspects of  more...

International Business Essentials Conducting Business in Europe ...ndividualism impacts negotiations. Follow guidelines to avoid making mistakes when negotiating. Identify appropriate topics of conversation in Germany. Identify appropriate physical gestures in Germany. Identify kinds of information valued in a meeting or presentation. Follow guidelines for ensuring an effective meeting or presentation in Germany. Simulation Overview: In the  more...

Red Hat Linux Part 2 Advanced Topics for Users ...for redirecting piping in Linux. Set file permissions to avoid overwrites. Identify the procedure for setting file permissions to avoid overwrites. Identify the procedure for compressing files by using the Command Line Interface (CLI). Identify the features of the KDE file compression utility. Identify the procedure for accessing compressed files in the KDE. Unit 3: Data Backup and  more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...

Balanced Scorecard Measuring Business Objectives ...de sufficient support to its critical success factors and avoid common balanced scorecard pitfalls to promote its successful implementation. Identify ways to use feedback to improve your balanced scorecard. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their  more...

Time Management Planning Your Day ...nefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and scheduling your day. Unit 2: Managing Technology (0.5 - 1 hour) Identify guidelines for making good decisions about technology. Identify guidelines for handling e-mail. Identify guidelines  more...

Career Development Developing a Career Strategy ...reer goals setting. Take action to avoid pitfalls of career goal setting. Simulation Overview: In this simulation, you will meet with Susan Cole, an intern at Icon who is moving through the process of exploring different career paths. Susan has worked in several different departments during her internship, and she will  more...

Business Travel Safety Domestic Travel ... Identify measures you can take to avoid crime in leisure location. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit  more...

Business Travel Safety International Travel ...ants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries. Learn To Identify the elements of your trip you should research prior to departure. Identify items to pack for international travel. Identify measures you can take before your trip  more...

Organizational Skills Time Management ... Assemble an effective task list. Avoid poor work habits. Complete the planning process. Identify the difference between important and urgent issues. Overcome the tendency to procrastinate. Simulation Overview: In this simulation, you are dealing with  more...

Creativity Innovation Thinking Creatively ... that will enhance creativity. Avoid personal and organizational factors that block creativity. Foster a climate of creativity. Develop creativity in different management functions. Audience This course is for managers and employees who want to improve their creative thinking. Deployment Options  more...

Creativity Innovation Promoting Team Creativity ...nize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will  more...

Visual Basic NET-Windows Development Part 3 ...hniques of asynchronous programming and multithreading to avoid blocking the user Interface of an application. Learn To: o To distinguish between Component Object Model (COM) and .NET. o To sequence the steps in the invocation process of Component Object Model (COM) components from .NET. o To identify functions of the runtime-callable wrapper (RCW). o To identify benefits of  more...

Budgeting Creating Analyzing a Budget ... budgeting process. Identify common pitfalls you should avoid during the budgeting process. Simulation Overview: In this simulation, you will meet with John Cunningham, a senior member of Icon's budgeting team, to discuss the process for reviewing a budget. Since John has been a Budgeting Accountant at Icon for over a decade, he has reviewed all types and sizes of budgets throughout his  more...

Interpersonal Communication Listening Skills ...ncrease productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you  more...

Grammar Skills Writing Effectively ...bject. To identify pitfalls to avoid when making sentences parallel. To identify types of sentence fragments. To identify guidelines for avoiding run-on sentences. Audience Professionals who want to learn or improve their business writing skills. The Grammar Skills series will provide professionals with the  more...

Grammar Skills Punctuation Mechanics Spelling ... To identify types of words to avoid when writing. To identify rules for using commas. To identify guidelines for using semicolons. To identify guidelines for using colons. To identify features of synonyms and antonyms. To identify  more...

Advanced Interpersonal Communication Building Relationships ...nes to establish credibility. Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...al network to your advantage. Avoid disadvantages of using the cultural network. Dispense information using the cultural network. Follow guidelines for building a supportive climate in an organizational culture. Audience Managers and supervisors who can influence creating a positive culture through  more...

Business Writing The Fundamentals ... To identify types of words to use and avoid when writing. To identify types of sentences used in a written document. To identify guidelines for writing an effective sentence. To identify guidelines for writing an effective business report. To identify features of a  more...

Communicating w Difficult People Working with Difficult Employees ... Identify three reasons why some managers avoid addressing difficult employees. Apply the proper motivational techniques for each difficult personality type. Simulation Overview: In this simulation, you will be meeting with three members of your Marketing Department Colleen Ford, Terry Jones, and Susan Cole.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...ct. Utilize proper methods to avoid advanced conflict. Apply the resolution process to solve co-worker conflict. Recognize the characteristics that make mediation successful. Audience Managers, facilitators, team leaders, and professionals who want to identify, cope with, and resolve difficult behavior  more...

E-mail Etiquette E-mail in the Workplace ...o choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and disadvantages of e-mail. Forward an e-mail message. Reply to an e-mail message. Identify the guidelines that will help you avoid writing inappropriate e-mail.  more...

E-mail Etiquette Writing Effective E-mail Messages ...also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and writing on paper. Arrange the steps for achieving your e-mail message objectives. Identify specific and vague words or phrases. Identify examples of active versus passive voice. Identify how  more...

Excellence in Service Fundamentals for Employees ...ow they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE  more...

Excellence in Service Solving Customer Problems In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...

Excellence in Service Working With Upset Customers ...l communication when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations.  more...

Excellence in Service Communicating With Customers Virtually In Excellence in Service: Communicating with Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Recruiting Retention Staffing Your Organization ...eating a human resource plan. Avoid common mistakes when analyzing a job and creating a description. Identify the three steps of the recruiting process. Identify the five functions of effective recruitment advertising. Identify common recruiting mistakes.  more...

Human Resource Law Americans With Disabilities Act ... accommodation and undue hardship, and ways for employers avoid or minimize the incidence of employee claims. Learn To Identify the four terms of ADA protection. Given a situation, identify the reasons a candidate is qualified to perform a job. Sequence the steps used to identify reasonable  more...

Human Resource Law Family Medical Leave Act ... employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee eligibility. Choose legitimate FMLA  more...

Human Resource Law Understanding Privacy Rights ... employee's e-communications. Avoid common mistakes employers make when conducting e-communications. Apply the guidelines to conduct legal e-communications. Communicate to an employee the actions he or she should avoid when using e-communications. Audience The target audience for this series is HR managers,  more...

360-Degree Feedback Implementing a 360-Degree Program ...ee feedback raters. Explain how to avoid rating biases. Identify the types of information a training program for ratees should include. Simulation Overview: In this simulation, you are the Human Resources Manager of Icon's San Francisco Computing Hardware and Software Division, and you are in the process  more...

Decision Making Problem Solving Problem Solving Fundamentals ...rent ways problems can be handled. Avoid inadequate responses to a problem. Recognize how poor problem solving affects an organization. Identify what questions to ask to develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills  more...

Leadership Development Delegation ...stand communication barriers. Avoid common delegation obstacles. Audience This course is for managers who delegate tasks to employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options German, UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Leadership Development Leading the Way ... traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values affect your leadership abilities. Simulation Overview: In this simulation, you are meeting with the heads of the Operations, Marketing, and Production Departments to discuss the company's mission  more...

Leading the Way Learning to Lead ...uals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership.  more...

Strategic Decision Making Preparing to Make Decisions ...ames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can  more...

Strategic Decision Making Making the Right Decision ...he pitfalls of generating options. Avoid the pitfalls of generating options. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However,  more...

Strategic Decision Making Advanced Decision Making ... for improving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Business Problem Solving Problem Solving Fundamentals ...ying the information in this program, you will be able to avoid inappropriate responses to problems, identify types of problem solvers, and overcome barriers to problem solving. Learn To Avoid an inadequate response to a problem. Select the information that you should know about a problem. Ask appropriate  more...

Business Problem Solving Critical Thinking Info Analysis ...ng. Learn To Avoid errors in reasoning. Correctly calculate a pay back period. Apply the three outcomes method. Complete the steps for creative thinking. Sequence the steps for mind mapping. Audience The target audience for this program  more...

Goal Setting Goal Setting Tools for Managers ...tees, Scott Fletcher, to help him set effective goals and avoid any obstacles to goal setting. Unit 3: Goal Follow-up (1 - 2 hours) Sequence the steps for providing goal feedback. Follow the steps for providing goal feedback. Sequence the steps for helping employees and mentees set new goals after goal achievement.  more...

Essentials of Management Negotiating Skills ...raits of a successful negotiator. Avoid positional negotiating. Unit 2: Preparing for the Negotiation (0.5 hours) Research the issue being negotiated. Set goals and limits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation  more...

Conducting Meetings Managing a Meeting ...ticipants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in a meeting. Audience Managers and employees who want to improve their ability to manage a meeting. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits:  more...

Change Management Managing Change ...fy the different levels of change. Avoid common misconceptions about change. Recognize how change benefits an organization. Develop good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you  more...

Facilitation Facilitating Challenging Situations ...e types of difficult team members. Avoid conflict with a team's leader. Use a communication process to minimize interpersonal conflicts. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of  more...

Managing Performance The Performance Appraisal Process ... feedback on Patty's performance. It will be important to avoid influencing Susie's evaluation of Patty. Unit 2: Conducting an Appraisal Discussion (0.5 - 1.5 hours) Recognize actions you should take to prepare for an appraisal discussion. Identify steps for preparing your employees for appraisal discussions. Recognize the  more...

Managing Performance Overcoming Performance Appraisal Challenges ...g in an appraisal discussion. Avoid confrontational communication in an appraisal discussion. Given a five-step process, resolve conflict in an appraisal discussion. Follow general guidelines to ensure legal compliance when appraising performance. Audience Managers and supervisors who want to learn how to  more...

Coaching Building Relationships ... Identify four reasons why some managers avoid coaching. Identify the characteristics that differentiate coaching from managing. Select the characteristics of a good coach. Establish a coaching relationship with an employee by following recommended actions. Communicate expectations and  more...

Business Ethics Organizational Ethics ...egories of functional area ethics. Avoid common pitfalls of specific functional area ethics. Identify the principles for highly effective firms. Demonstrate the principles for highly effective firms. As the Sales Director for Icon's Computer Hardware and Software division, you will meet with Customer  more...

HIPAA Privacy Health Care Employees .... Learn To Take steps to avoid wrongful disclosure of patient information. Identify appropriate and inappropriate times to use and disclose patient information. Identify guidelines for sharing Personal Health Information (PHI) with patients. Identify ways that HIPAA limits use of  more...

Project Management Essentials Controlling Closing a Project ... Identify the actions a project manager can take to avoid common performance reporting problems. Identify the steps for closing a project. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to control and close a project. Deployment Options e-Learning Accreditation NASBA  more...

Advanced Project Mgmt Project Estimating Techniques ...s and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Learn To Given a set of information, use life-cycle projection to calculate an  more...

Advanced Project Mgmt Managing Accelerated Projects ... Identify information you can give team members to avoid wasting time. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Team Leadership Developing A High Peformance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Participation Resolving Conflict in Teams ... eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict. Understand why lack of team conflict is unhealthy. Employ the eight-step process for resolving  more...

Team Participation Decision Making in Teams ...eam decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...cs with their correct description. Avoid characteristics of an ineffective virtual team manager. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with four team members to hold a start-up meeting.  more...

Project Teams Participating on a Project Team ...ollow the steps for project teams. Avoid project team pitfalls. Simulation Overview: In this simulation, you will meet for the first time with Cindy Becker, a Software Engineer; Marcus D'Angelo, a Clerk in Accounts Receivable; and Dean Kramer, a Research and Development Assistant. They are all members of a company-based  more...

Project Teams Applying Team Building Techniques ...f assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...ix elements of a team charter. Avoid barriers to cross-functional team success. Determine a mission and vision for a cross-functional team. Develop an action plan for a cross-functional team. Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how  more...

Essentials of Business Law Contract Law ...ontract rights. Explain how to avoid contract illegalities. Determine if a contract is valid. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Achieving Success Without Authority Personal Accountability ... performance. Identify reasons for avoiding the blame game. Identify the effects of being caught in the victim cycle. Identify types of questions to avoid. Identify reasons for using action words in questions. Identify steps to define your vision. Simulation  more...

Business Etiquette Communicating in Today s Workplace ...bilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business letter in the order they would appear in a letter. Audience The target audience for this series is any employee in an organization who  more...

Motivation Fostering Employee Motivation ...ulture into a motivating one. Avoid common de-motivators. Identify how to encourage employees to use goals as motivators. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA  more...

Motivation Motivating Through Rewards Recognition ...ds and recognition effective. Avoid barriers to providing rewards and recognition. Select seven actions to complete before seeking employee involvement. Identify the five steps for developing reward or recognition program. Audience Managers, supervisors, and team leaders who have the authority to apply  more...

Executive Level Leadership Change The Executive Leader ... the change process. This program also covers pitfalls to avoid during the change process. Learn To Identify the three phases of the change process. Given a scenario, choose how to communicate with employees. Define organizational culture. Identify how a given situation can  more...

Mentoring Developing Your Mentoring Skills ...ts that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate  more...

Organizational Behavior Organizational Dynamics for Individuals ... Identify types of power. Avoid communication barriers. Identify the five areas of personality that affect employee performance. Determine an employee's level of job satisfaction. Identify motivational theories that affect OB. Audience Managers, supervisors, team members, and  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers.  more...