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From 123-CBT Computer Based Training
Managing Six Sigma Team Performance
...and optimize positive ones. Black Belts must therefore be aware of the challenges of team dynamics and facilitate methods that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement
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Managing Six Sigma Team Performance
...and optimize positive ones. Black Belts must therefore be aware of the challenges of team dynamics and facilitate methods that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement
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What is Emotional Intelligence
What is Emotional Intelligence?
Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your
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What is Emotional Intelligence?
Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your
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Improving Your Emotional Intelligence Skills Self-Awareness Self-Management
...Awareness & Self-Management
Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your
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...Awareness & Self-Management
Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your
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Independent Contractors Temporary Employees
... referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the
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... referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the
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Environmental Management Systems EMS
... and contractors of ISO 14001 certified companies must be aware of the importance of conformance with the company's environmental policy, the roles and responsibilities associated with achieving conformance to the environmental policy (including preparedness and response requirements), and the potential consequences of departure from specified operating procedure. In this course, learners will
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... and contractors of ISO 14001 certified companies must be aware of the importance of conformance with the company's environmental policy, the roles and responsibilities associated with achieving conformance to the environmental policy (including preparedness and response requirements), and the potential consequences of departure from specified operating procedure. In this course, learners will
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Green Business Planning Sustainability Strategies
Green Business: Planning Sustainability Strategies
Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,
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Green Business: Planning Sustainability Strategies
Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,
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Sprains and Strains
Sprains and Strains
Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed
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Sprains and Strains
Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed
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Introduction to Industrial Hygiene
...nts is called industrial hygiene. All employees should be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to
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...nts is called industrial hygiene. All employees should be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to
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Negotiation Essentials Avoiding Pitfalls in Negotiation
...onal stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to overcome common errors in negotiating. It also covers strategies for dealing with difficult negotiating tactics from
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...onal stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to overcome common errors in negotiating. It also covers strategies for dealing with difficult negotiating tactics from
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Communication Skills and Project Management
...t to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply.
This course explores how communication takes place, and presents
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...t to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply.
This course explores how communication takes place, and presents
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Quality Systems Models and Theories
...ation. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to
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...ation. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to
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Planning and Implementing a Business Strategy
...itions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful
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...itions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful
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Developing Your Reputation of Professionalism with Business Etiquette
...ght skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way. This course introduces you to the basics of how to act professionally and practice proper business etiquette. It also explains how to present yourself in the work environment, including looking the part of a professional and ensuring your workspace
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...ght skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way. This course introduces you to the basics of how to act professionally and practice proper business etiquette. It also explains how to present yourself in the work environment, including looking the part of a professional and ensuring your workspace
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CISSP Domain Information Security Governance Rish Mgmt
... the information security professional must constantly be aware of. This course examines the frameworks and planning structures used to make sure that information assets are protected within an organization. This course also examines the governance, organizational structures and cultures, and the awareness training that should be imparted to employees at all levels. This course guides you
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... the information security professional must constantly be aware of. This course examines the frameworks and planning structures used to make sure that information assets are protected within an organization. This course also examines the governance, organizational structures and cultures, and the awareness training that should be imparted to employees at all levels. This course guides you
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Cisco IINS 1 0 Network Security Principles II
...ess of the policy. Also, it is essential that everyone is aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security
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...ess of the policy. Also, it is essential that everyone is aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security
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Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions
...flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be
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...flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be
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Software Updates Compliance Mgmt in MS Win Server 2008
... and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows
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... and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows
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Diversity and You
Diversity and You
Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively
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Diversity and You
Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively
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Building Lasting Customer-Brand Relationships
...management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how customers connect with brands and provides an overview of actions you can take to develop a customer-brand relationship. It also outlines a methodology to analyze
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...management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how customers connect with brands and provides an overview of actions you can take to develop a customer-brand relationship. It also outlines a methodology to analyze
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CompTIA Network 2009 Managing Monitoring the Network
... In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to
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... In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to
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Photoshop CS5 Beyond the Basics
Photoshop CS5: Beyond the Basics Adobe
Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and
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Photoshop CS5: Beyond the Basics Adobe
Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and
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Photoshop CS4 Beyond the Basics
Photoshop CS4: Beyond the Basics Adobe
Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall
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Photoshop CS4: Beyond the Basics Adobe
Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall
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Ethical Decision-Making in the Workplace
Ethical Decision-Making in the Workplace
How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and
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Ethical Decision-Making in the Workplace
How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and
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Providing Cloud Security
...the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The course introduces control assessment frameworks and models that can be used in assessing your risk in going to the cloud and evaluating the cloud provider's security
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...the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The course introduces control assessment frameworks and models that can be used in assessing your risk in going to the cloud and evaluating the cloud provider's security
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Business Law Basic Concepts
...lf from legal issues. Through this course, you'll be made aware of some of the most common business law issues that can impact you in your daily activities. These include the function of sales and contracts, managing intellectual property, dealing with employment issues, and understanding your role in protecting your organization from liability. Although you don't have to be a legal expert,
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...lf from legal issues. Through this course, you'll be made aware of some of the most common business law issues that can impact you in your daily activities. These include the function of sales and contracts, managing intellectual property, dealing with employment issues, and understanding your role in protecting your organization from liability. Although you don't have to be a legal expert,
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From Online Training Directory
Moving from Trainer to Performance Consultant
...formance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other
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Moving from Trainer to Performance Consultant
...formance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other
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Bartending the Easy Way-Online
...ional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender and a great
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...ional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender and a great
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Bartending to the Max-Online
...ional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender, a great
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...ional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender, a great
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Learning to Avoid Questionable Interview Questions
Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly.
Questionable Interview Questions Many aspects of employment are heavily regulated in the
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Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly.
Questionable Interview Questions Many aspects of employment are heavily regulated in the
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MSHA Part 46 Refresher
...ance: to keep you safe in mine work areas.
You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here.
You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that
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...ance: to keep you safe in mine work areas.
You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here.
You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that
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MSHA Part 48 Surface Mining Refresher
... used to comply with Part 46 requirements.
You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here.
You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that
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... used to comply with Part 46 requirements.
You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here.
You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that
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Safe Computing For Educators
...know the dangers and risks that Internet use poses and be aware of preventative tools and best practices to help you avoid these situations on a daily basis.
It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this,
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...know the dangers and risks that Internet use poses and be aware of preventative tools and best practices to help you avoid these situations on a daily basis.
It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this,
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Certificate in Professional Technical Communication
...Your proposals will be more organized, your articles more aware of the audience?s expectations, and your user guides more interesting in their use of examples. After an evaluation of submitted writing samples students will be awarded an Official Certificate in Professional Technical Communication from The University of Massachusetts at Amherst. No books are required for this course although
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From 123-CBT Computer Based Training
Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
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Managing Working Capital
Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,
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Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,
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Preparing as the Interviewee
Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral
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Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral
more...
About 360-Degree Performance Feedback
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Problem Performance Prevention
Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Problem Performance Identification
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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Problem Performance Improvement
...aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the
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...aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the
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Addressing Problem Performance
... planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company.
The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings,
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... planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company.
The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings,
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System Archetypes
..., patterns that appear in every organization. By becoming aware of an archetype and learning how to identify it in your work situations, you gain a strong tool for assessing the structure and forces at work in your organization. Archetypes are used to clarify and test models as well as compile the many details involved in systems thinking that can so easily overwhelm the beginning systems
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..., patterns that appear in every organization. By becoming aware of an archetype and learning how to identify it in your work situations, you gain a strong tool for assessing the structure and forces at work in your organization. Archetypes are used to clarify and test models as well as compile the many details involved in systems thinking that can so easily overwhelm the beginning systems
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Managing Efficiencies of IT Projects
...ering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what
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...ering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what
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HIPAA Evaluating the Impact of the Privacy Rule
...aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers
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...aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers
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Listening Basics
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Inbound Call Center Management Leadership
...nality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your
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...nality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your
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Inbound Call Centers People Management
... best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are
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... best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are
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Consulting Skills The Consulting Process
Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing
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Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing
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International Business Essentials The Global Business Environment
...u about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit
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...u about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit
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Oracle Database 10g New Features for Administrators Part 5
...atabase 10g supports the Oracle vision of creating a self-aware, self-learning, and completely self-managing database. This course covers new features of Oracle Database 10g such as automatic storage management, upgrade methods, RMAN backup, flash databases, VPD enhancements, and statistical aggregation.
Learn To:
Identify features of Automatic Storage Management (ASM).
more...
...atabase 10g supports the Oracle vision of creating a self-aware, self-learning, and completely self-managing database. This course covers new features of Oracle Database 10g such as automatic storage management, upgrade methods, RMAN backup, flash databases, VPD enhancements, and statistical aggregation.
Learn To:
Identify features of Automatic Storage Management (ASM).
more...
Emotional Intelligence Applying Emotional Intell in the Workplace
...performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of
more...
...performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of
more...
Implementing Wireless LANs Part 2 Components Configuration
This course presents information on the characteristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless
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This course presents information on the characteristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless
more...
Value Chain Management Managing the Transition to a Value Chain
Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal
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Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal
more...
HIPPA Security Awareness Part 1 Intro for End Users
...tandards. It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification. To match the design objectives of the
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...tandards. It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification. To match the design objectives of the
more...
Advanced Project Mgmt Building Productive Stakeholder Relationships
...vel with risk, and identify the constraints you should be aware of. Unit 2: Stakeholder Communication (0.5 - 1 hour) Identify the steps for developing a formal communication plan. Identify why it is important to use a formal communication plan. Identify the stages of conflict resolution. Sequence the
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...vel with risk, and identify the constraints you should be aware of. Unit 2: Stakeholder Communication (0.5 - 1 hour) Identify the steps for developing a formal communication plan. Identify why it is important to use a formal communication plan. Identify the stages of conflict resolution. Sequence the
more...
Organizational Learning Transferring Knowledge within an Org
...e sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will also ask you to identify the possible challenges that come with using knowledge management tools and the ways to overcome those
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...e sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will also ask you to identify the possible challenges that come with using knowledge management tools and the ways to overcome those
more...
Achieving Success Without Authority Personal Accountability
...t is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. Differentiate between positive and
more...
...t is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. Differentiate between positive and
more...
Executive Level Leadership Leadership Communication
...ppointed Chief Learning Officer. You have recently become aware of the benefits of e-learning, and you are beginning to feel that it could meet Icon's needs. In this simulation, you will meet with several groups of people, including your subordinates, your peers, and your superiors. Your subordinates are Tracy Carradine, Monica Washington, and Greg Baldwin. Your peers are and Ron Spear and
more...
...ppointed Chief Learning Officer. You have recently become aware of the benefits of e-learning, and you are beginning to feel that it could meet Icon's needs. In this simulation, you will meet with several groups of people, including your subordinates, your peers, and your superiors. Your subordinates are Tracy Carradine, Monica Washington, and Greg Baldwin. Your peers are and Ron Spear and
more...
Ethics and Professional Knowledge
...se ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project managers techniques for making ethical choices; contract elements for legal requirements, and how to manage conflicts of
more...
...se ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project managers techniques for making ethical choices; contract elements for legal requirements, and how to manage conflicts of
more...
Trends in Coaching
...ganizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching
more...
...ganizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching
more...
From HAZMAT Plans & Programs, Inc
Driver Safety Course for Large Trucks and Buses
The Driver Safety Course for Large Trucks and Buses is specifically designed for professional drivers of large commercial vehicles. Topics covered include Space Management, Passing and Lane Changing, Drug and Alcohol Effects on Traffic Safety, Trip Inspections, and more. This program will help professionals improve their skills and enhance their training to make them sharper, more aware and safer
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Driver Safety Course for Large Trucks and Buses
The Driver Safety Course for Large Trucks and Buses is specifically designed for professional drivers of large commercial vehicles. Topics covered include Space Management, Passing and Lane Changing, Drug and Alcohol Effects on Traffic Safety, Trip Inspections, and more. This program will help professionals improve their skills and enhance their training to make them sharper, more aware and safer
more...
Industrial Hygiene
The Industrial Hygiene training course focuses on the aspects of OSHA 1910 Subpart Z which deal with keeping hazardous chemicals and materials from negatively affecting your health. This includes the use of personal protective equipment (PPE), cleaning procedures in the event of exposure to hazardous materials, and the procedures in place for conducting first aid and recording an incident of
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The Industrial Hygiene training course focuses on the aspects of OSHA 1910 Subpart Z which deal with keeping hazardous chemicals and materials from negatively affecting your health. This includes the use of personal protective equipment (PPE), cleaning procedures in the event of exposure to hazardous materials, and the procedures in place for conducting first aid and recording an incident of
more...
From Calyptus Consulting Group
Market Research eLearning
Description/ Objectives:
Market research is about gathering the most important and relevant data and analysis to allow greater power in purchasing. It allows you to be more effective in developing supplier relationships, negotiating, and creating a category plan.
After completing this training, participants will be able to:
1. Understand the dynamics of supply markets and how to
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Market Research eLearning
Description/ Objectives:
Market research is about gathering the most important and relevant data and analysis to allow greater power in purchasing. It allows you to be more effective in developing supplier relationships, negotiating, and creating a category plan.
After completing this training, participants will be able to:
1. Understand the dynamics of supply markets and how to
more...
From 6P International, LLC
Working Safely with Hazardous Materials in Health Care
Healthcare professionals often have to handle patients who have been exposed to harmful chemicals or hazardous materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and
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Healthcare professionals often have to handle patients who have been exposed to harmful chemicals or hazardous materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and
more...
Child Abuse
The Child Abuse course is designed to teach workers how to deal with the many forms of child abuse. By taking and completing this course, healthcare workers will be made aware of how prevalent child abuse is in our society, and will be given the knowledge needed to identify cases of child abuse and take the necessary steps to ensure that cases of child abuse are dealt with and prevented in a
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The Child Abuse course is designed to teach workers how to deal with the many forms of child abuse. By taking and completing this course, healthcare workers will be made aware of how prevalent child abuse is in our society, and will be given the knowledge needed to identify cases of child abuse and take the necessary steps to ensure that cases of child abuse are dealt with and prevented in a
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Safety and Health Programs
CATEGORY:
General Industry
COURSE DESCRIPTION:
This course is designed for employers, supervisors, and managers who need to thoroughly understand, implement, and communicate an OSHA program. Workers who need to be educated and aware of OSHA issues within their domain will also find this course useful. Moreover, OSHA officers and coordinators who need to develop an OSHA program and ensure
more...
CATEGORY:
General Industry
COURSE DESCRIPTION:
This course is designed for employers, supervisors, and managers who need to thoroughly understand, implement, and communicate an OSHA program. Workers who need to be educated and aware of OSHA issues within their domain will also find this course useful. Moreover, OSHA officers and coordinators who need to develop an OSHA program and ensure
more...
Ionizing and Non-ionizing Radiation Safety
Personnel working in areas where they could be exposed to radiation need to be aware of the associated hazards and preventive or control measures. This course covers information about radiation, kinds of radiation found in workplaces, effects of radiation on human health, and the preventive measures that could be adopted to control radiation in the work areas. This course will be helpful for those
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Personnel working in areas where they could be exposed to radiation need to be aware of the associated hazards and preventive or control measures. This course covers information about radiation, kinds of radiation found in workplaces, effects of radiation on human health, and the preventive measures that could be adopted to control radiation in the work areas. This course will be helpful for those
more...
From Software Training Academy, Inc
Developing Java Web Services
...r to adapt an existing Web service.
Implement a session-aware JAX-RPC Web service that relies on HTTP sessions based on cookies.
Create, send, receive, and read SOAP attachments using SAAJ or JAX-RPC.
Describe the various techniques for securing Java Web services available from J2EE and various XML specifications.
Duration: 5 days.
Prerequisites:
Solid experience in Java
more...
...r to adapt an existing Web service.
Implement a session-aware JAX-RPC Web service that relies on HTTP sessions based on cookies.
Create, send, receive, and read SOAP attachments using SAAJ or JAX-RPC.
Describe the various techniques for securing Java Web services available from J2EE and various XML specifications.
Duration: 5 days.
Prerequisites:
Solid experience in Java
more...
From Serebra Learning Corporation
The Pharmaceutical Industry Overview Version 2
Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated
more...
Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated
more...
Sales Negotiations Fundamentals of Negotiation
In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and
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In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and
more...
Inbound Call Center Management Leadership
...nality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your
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...nality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your
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Inbound Call Centers People Management
... best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are
more...
... best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are
more...
Managing Efficiencies of IT Projects
...ering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what
more...
...ering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what
more...
Ethics and Professional Knowledge PMBOK aligned
...e ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence. This course teaches prospective project managers techniques for making ethical choices; contract elements for legal requirements, and how to manage conflicts of
more...
...e ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence. This course teaches prospective project managers techniques for making ethical choices; contract elements for legal requirements, and how to manage conflicts of
more...
The Basics of Listening
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
more...
Effective Feedback for Employees and Colleagues Simulation
...results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and
more...
...results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and
more...
Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
more...
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
more...
Preventing Problem Performance
Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
more...
Leading from the Front Line Simulation
...Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a knowledge base. This simulation is based on the SkillSoft series Leading from the Front Line. It has links to the
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...Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a knowledge base. This simulation is based on the SkillSoft series Leading from the Front Line. It has links to the
more...
About 360-Degree Performance Feedback
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
more...
Coaching Skills
...layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the
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...layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the
more...
Coaching Trends
...ganizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching
more...
...ganizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching
more...
Raising Capital and Financing Decisions
...s objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed specifically for business managers, financial professionals, and other business professionals who have the need to
more...
...s objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed specifically for business managers, financial professionals, and other business professionals who have the need to
more...
Managing Working Capital
... and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in financial forecasting, know the process of financial planning, the importance of managing cash inflows and outflows, how to finance short-term assets, and make the right decisions on financing and investment for your firm. This course is designed specifically for business managers,
more...
... and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in financial forecasting, know the process of financial planning, the importance of managing cash inflows and outflows, how to finance short-term assets, and make the right decisions on financing and investment for your firm. This course is designed specifically for business managers,
more...
Communication Skills and Project Management
...t to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques
more...
...t to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques
more...
Quality Systems Models and Theories
...ation. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to
more...
...ation. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to
more...
Independent Contractors and Temporary Employees
... referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the
more...
... referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the
more...
Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
more...
HIPAA Evaluating the Impact of the Privacy Rule
...aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers
more...
...aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers
more...
Managing Yourself : Are you a Leader?
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
Managing Yourself : Strengthening your Position as Leader
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
Organisational Communication : Harassment
...n if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes harassment, the damaging effects it can have on an organisation and what YOU can do about it, whether you're the person being harassed or
more...
...n if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes harassment, the damaging effects it can have on an organisation and what YOU can do about it, whether you're the person being harassed or
more...
Equal Opportunities
The issues surrounding Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace.
more...
The issues surrounding Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace.
more...
Health and Safety
Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations
more...
Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations
more...
Project Management: The Fundamentals
Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
more...
From Optivation
Performance Appraisals Coaching and Termination Starts
This course addresses human resource topics including; reward systems, performance management, and retention from a strategic perspective. It will teach business managers how to retain good employees and coach for improved performance through the use of an employee performance management system. This course will discuss the importance of improving and correcting employee performance, as well as
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From THOMAS HOUSTON associates, inc
Form I-9 Compliance Training
...cific instructions and tools to ensure an organization is aware of how to accurately prepare Form I-9 and remain in compliance with all requirements including record retention guidelines. The course also provides specifics regarding the E-Verify system and provides various tools so that an organization, subject to the E-Verify requirements, knows how to remain in compliance.
After reviewing
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...cific instructions and tools to ensure an organization is aware of how to accurately prepare Form I-9 and remain in compliance with all requirements including record retention guidelines. The course also provides specifics regarding the E-Verify system and provides various tools so that an organization, subject to the E-Verify requirements, knows how to remain in compliance.
After reviewing
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From International Management Forum (IMF)
IT Service Management
Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff
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Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff
more...
From Treeline Training, Inc.
Coaching
...aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any
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From Holistic Arts Institute
Energy Therapy Practitioner
...mental, and Spiritual Soul levels. You will become keenly aware that you are a conduit for the subtle energies that originate at Source. You will learn about and practice distance healing which can be sent to someone at another location nearby, around the world, or beyond the world. With distance healing, we can even heal the earlier years in this life as well as our past lives or karma. You
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...mental, and Spiritual Soul levels. You will become keenly aware that you are a conduit for the subtle energies that originate at Source. You will learn about and practice distance healing which can be sent to someone at another location nearby, around the world, or beyond the world. With distance healing, we can even heal the earlier years in this life as well as our past lives or karma. You
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From eCPD.
Tiger Kidnap Awareness
In recent years the police have been working closely with financial institutions and cash in transit companies to prevent tiger kidnaps from taking place and to protect those people who may be most vulnerable to this kind of criminality. Significant steps have been taken to minimise the amount of cash accessible by employees and to improve security systems.
Current analysis indicates that the
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In recent years the police have been working closely with financial institutions and cash in transit companies to prevent tiger kidnaps from taking place and to protect those people who may be most vulnerable to this kind of criminality. Significant steps have been taken to minimise the amount of cash accessible by employees and to improve security systems.
Current analysis indicates that the
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Patrol Tactics and Techniques
...ecurity activities. One of the first things you should be aware of is that a uniformed patrol force goes a long way in the areas of crime prevention, the apprehension of individuals committing offences, and, in general, the preservation of the peace. It is the primary reason that security is hired.
In this course, you will learn the various types of patrol assignments such as foot and mobile
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...ecurity activities. One of the first things you should be aware of is that a uniformed patrol force goes a long way in the areas of crime prevention, the apprehension of individuals committing offences, and, in general, the preservation of the peace. It is the primary reason that security is hired.
In this course, you will learn the various types of patrol assignments such as foot and mobile
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Basic Fire Safety Awareness
...y law and enforced by a local Fire Authority. You must be aware of how to prevent fires from getting started and how to deal with a fire that has started through Basic Fire Safety Awareness.
The aim of this unit is to highlight the IMPORTANCE of fire safety awareness. Once you have completed this unit you should be able to:
Describe the basic types of hazard classification;
Explain the
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From SGC Group, LLC
How to Respond to Terrorist Threat Conditions
Terrorists are currently planning and working on ways to further attack critical infrastructure in the US. In response to these threats, DHS has created the "Homeland Security Advisory System" to keep the public aware of current threat conditions.
This course will give the attendee an understanding of suspicious activity and the correct actions to take when you see these potential threats.
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Terrorists are currently planning and working on ways to further attack critical infrastructure in the US. In response to these threats, DHS has created the "Homeland Security Advisory System" to keep the public aware of current threat conditions.
This course will give the attendee an understanding of suspicious activity and the correct actions to take when you see these potential threats.
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From The College of Teachers
Time for Admin
...
Follow the school procedures for child protection.
Be aware of the meaning of restraint and how it applies to the school.
Recognise the range of special needs and some of the characteristics of more common conditions.
Recognise the link between pupilsa ™ behaviour and the promotion of learning.
Identify the values that are shared in teamwork.
State the meaning of some relevant
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...
Follow the school procedures for child protection.
Be aware of the meaning of restraint and how it applies to the school.
Recognise the range of special needs and some of the characteristics of more common conditions.
Recognise the link between pupilsa ™ behaviour and the promotion of learning.
Identify the values that are shared in teamwork.
State the meaning of some relevant
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From Aspira Continuing Education
Clinical Supervision and Professional Development
This course is designed to help you:
* Identify the central principles of clinical supervision
* Become aware of the functions of clinical supervision
* Improve standard of practice within your given field
* Increase awareness of clinical supervision problems and resources
* Increase ability to consider cultural and contextual factors
* Increase awareness of legal
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This course is designed to help you:
* Identify the central principles of clinical supervision
* Become aware of the functions of clinical supervision
* Improve standard of practice within your given field
* Increase awareness of clinical supervision problems and resources
* Increase ability to consider cultural and contextual factors
* Increase awareness of legal
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Youth with Co-occuring Substance Abuse and Mental Health Disorders
Identify the treatment experiences contained within the study below--Become aware of treatment recommendations based on the study--Improve standard of practice within your given field
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Identify the treatment experiences contained within the study below--Become aware of treatment recommendations based on the study--Improve standard of practice within your given field
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From Coaching Ourselves
Understanding Stakeholders
Author: Pamela Sloan
Stakeholder relationships are a fact of life for every manager and every organization. Managers need to take account of their stakeholders and deal with their differing, and sometimes competing, interests. The goal is to have relationships that support and sustain performance. Understanding stakeholders is one of the keys to developing effective relationships.
The
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In Praise of Middle Management
Author: Huy Quy Nguyen
As a manager in the "middle", some of you may have felt stuck between the demands of senior management and the personal needs of those in your unit. You work under tight constraints and limited resources to balance the organizationa ™s needs, and your employeesa ™ abilities and well-being.
In this session you will explore the role of middle managers in the
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From Multi-media Access
Lockout/Tagout: Safety Pays
...epairs on equipment and for machine operators who must be aware of and respect lockout/tagout procedures. The course teaches the proper lockout/tagout procedures for ensuring that machines are locked, blocked, and tagged before work is performed on them. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is
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...epairs on equipment and for machine operators who must be aware of and respect lockout/tagout procedures. The course teaches the proper lockout/tagout procedures for ensuring that machines are locked, blocked, and tagged before work is performed on them. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is
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Bloodborne Pathogens for Non-Healthcare Workers
...aware of how HIV and Hepatitis B Viruses can be transmitted through blood or body fluids contaminated with blood products. Helping an accident victim or providing CPR in an emergency could result in the transmission of bloodborne pathogens This program can help everyone reduce the risk of exposure to bloodborne pathogens. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course
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...aware of how HIV and Hepatitis B Viruses can be transmitted through blood or body fluids contaminated with blood products. Helping an accident victim or providing CPR in an emergency could result in the transmission of bloodborne pathogens This program can help everyone reduce the risk of exposure to bloodborne pathogens. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course
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From PDHengineer. com-Decatur Professional Development, LLC
Reducing Lead Hazards During Construction
...aware of workplace hazards facing their workers and must take appropriate action to minimize or eliminate exposure to these hazards. The interim OSHA standard aims to reduce the exposure to lead for construction workers. The most significant way to achieve this was by lowering the permissible exposure limit (PEL) of lead from 200 micrograms per cubic meter of air as an 8-hour time weighted
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...aware of workplace hazards facing their workers and must take appropriate action to minimize or eliminate exposure to these hazards. The interim OSHA standard aims to reduce the exposure to lead for construction workers. The most significant way to achieve this was by lowering the permissible exposure limit (PEL) of lead from 200 micrograms per cubic meter of air as an 8-hour time weighted
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Mold Remediation in Schools and Commercial Buildings
...xposure to mold has been increasing as the public becomes aware that exposure to mold can cause a variety of health effects and symptoms, including allergic reactions. This course presents guidelines for the remediation/cleanup of mold and moisture problems in schools and commercial buildings. Additionally, using this knowledge of remediation methods can assist an engineer in the design of HVAC
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...xposure to mold has been increasing as the public becomes aware that exposure to mold can cause a variety of health effects and symptoms, including allergic reactions. This course presents guidelines for the remediation/cleanup of mold and moisture problems in schools and commercial buildings. Additionally, using this knowledge of remediation methods can assist an engineer in the design of HVAC
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Finite Element Structural Analysis on an Excel Spreadsheet
... model with nodes and members Be aware of matrix mathematics (addition, multiplication and inversion of matrices), although detailed knowledge of matrices is not needed State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an
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... model with nodes and members Be aware of matrix mathematics (addition, multiplication and inversion of matrices), although detailed knowledge of matrices is not needed State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an
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Design of Crematories
Overview
Cremation is being used more and more in the United States. A crematory is essentially a pathological incinerator, and its characteristics, including air emission, are presented in this course.
As cremation becomes more popular an understanding of the unique features of this technology and its application is of greater interest. The nature of the charge (the human body) and issues
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Overview
Cremation is being used more and more in the United States. A crematory is essentially a pathological incinerator, and its characteristics, including air emission, are presented in this course.
As cremation becomes more popular an understanding of the unique features of this technology and its application is of greater interest. The nature of the charge (the human body) and issues
more...
Introduction to ISO 9000 Series
...irection for future planning it is important that they be aware of standards provisions, use these provisions in their activities, and participate in the evolution of the standards that they use. In order to understand and appreciate the standards applied, it is essential to have a basic knowledge of the history of standards, an understanding of the standards development process, and an
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...irection for future planning it is important that they be aware of standards provisions, use these provisions in their activities, and participate in the evolution of the standards that they use. In order to understand and appreciate the standards applied, it is essential to have a basic knowledge of the history of standards, an understanding of the standards development process, and an
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RoHS and WEEE - Reducing Toxicity and Waste in Electronic Product Design
...cently become involved in RoHs and WEEE compliance. Are aware that they will soon become involved in the application of RoHs and WEEE to their products. Are interested in a review of the regulation. This course is based on a paper published by Premier Farnell plc. that provides a very concise introduction to help the student understand the basics of RoHS and WEEE. The student must take a
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...cently become involved in RoHs and WEEE compliance. Are aware that they will soon become involved in the application of RoHs and WEEE to their products. Are interested in a review of the regulation. This course is based on a paper published by Premier Farnell plc. that provides a very concise introduction to help the student understand the basics of RoHS and WEEE. The student must take a
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Pressure Vessel Chemical Cracking
... and maintenance of pressure vessels and tanks need to be aware of the fluid services where cracking has been observed and take measures to mitigate the problem. This course covers metallic pressure vessel cracking in some specific corrosive services. The course material used is the "Pressure Vessel Guidelines" in the OSHA technical manual. The student must take a multiple-choice
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... and maintenance of pressure vessels and tanks need to be aware of the fluid services where cracking has been observed and take measures to mitigate the problem. This course covers metallic pressure vessel cracking in some specific corrosive services. The course material used is the "Pressure Vessel Guidelines" in the OSHA technical manual. The student must take a multiple-choice
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Duct Sealing with Aerosolized Sealant Particles
...ms in commercial buildings. The student will also be made aware that the duct sealing method analyzed in this report is technically viable; however, more work is needed to develop a practical cost effective methodology for this process. The student is expected to read and review the material contained Duct Sealing in Large Commercial Buildings with Aerosolized Sealant Particles, LBNL - 42414.
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...ms in commercial buildings. The student will also be made aware that the duct sealing method analyzed in this report is technically viable; however, more work is needed to develop a practical cost effective methodology for this process. The student is expected to read and review the material contained Duct Sealing in Large Commercial Buildings with Aerosolized Sealant Particles, LBNL - 42414.
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Centrifugal Pumps
...rstand the proper applications of centrifugal pumps. Be aware of the various performance parameters used to specify and test centrifugal pumps Be able to follow the derivations of these parameters starting with the first law of thermodynamics Be able to distinguish between hydraulic horsepower and brake horsepower Understand and be able to utilize centrifugal pump performance curves.
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...rstand the proper applications of centrifugal pumps. Be aware of the various performance parameters used to specify and test centrifugal pumps Be able to follow the derivations of these parameters starting with the first law of thermodynamics Be able to distinguish between hydraulic horsepower and brake horsepower Understand and be able to utilize centrifugal pump performance curves.
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Financial Principles of Project Management
...or each contract type listed above, you will also be made aware of the: Typical kinds of projects that use this type of contract Advantages and disadvantages to the contractor and the client Handling of changed conditions Handling of change orders or changes in scope Typical billing cycle Calculation of billing amounts Potential pitfalls and financial exposure Effects of
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...or each contract type listed above, you will also be made aware of the: Typical kinds of projects that use this type of contract Advantages and disadvantages to the contractor and the client Handling of changed conditions Handling of change orders or changes in scope Typical billing cycle Calculation of billing amounts Potential pitfalls and financial exposure Effects of
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Gas Turbine Performance Enhancements
...eaches the following specific knowledge and skills: Be aware that there are several ways to increase power output and increase efficiency of gas turbines Be conversant in what some of these enhancements are Recognize advantages and disadvantages of certain enhancements. Have an appreciation of the factors that go into the economic optimization of a combined cycle power plant design on
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...eaches the following specific knowledge and skills: Be aware that there are several ways to increase power output and increase efficiency of gas turbines Be conversant in what some of these enhancements are Recognize advantages and disadvantages of certain enhancements. Have an appreciation of the factors that go into the economic optimization of a combined cycle power plant design on
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From Backup Training Corporation
Club Drugs
Officers will learn about the indicators and visible effects of GHB, ketamine, Rohypnol, and Ecstasy.
Club Drugs ( 8-hour course ) Instructed by Trinka Porrata
A trendy name for a very serious problem that confronts today's youth and law enforcement. GHB, ketamine, Rohypnol, and Ecstasy are under the radar because society is not aware of the dangers they present. Can you identify which one of
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Officers will learn about the indicators and visible effects of GHB, ketamine, Rohypnol, and Ecstasy.
Club Drugs ( 8-hour course ) Instructed by Trinka Porrata
A trendy name for a very serious problem that confronts today's youth and law enforcement. GHB, ketamine, Rohypnol, and Ecstasy are under the radar because society is not aware of the dangers they present. Can you identify which one of
more...
From Canadian Centre for Professional Development
Non-Profit Directors Liability
A must for anyone serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.
Covers:
Introduction to Non-Profit Organizations
Legal Duties and Obligations
Liability and Risk Management
Rights and Powers of Directors
Liability and Committees
Registered Charities and
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A must for anyone serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.
Covers:
Introduction to Non-Profit Organizations
Legal Duties and Obligations
Liability and Risk Management
Rights and Powers of Directors
Liability and Committees
Registered Charities and
more...
From Skillspride Online Training
Novell Netware 4.1 Systems Administration
This intensive course introduces the readers to good practices in the systems management of a Novell network. On completion of the course readers will be able to: identify the major components that comprise a Novell network, confidently perform the role of Systems Administrator, be aware of the everyday problems encountered running a network and how to tackle them.
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This intensive course introduces the readers to good practices in the systems management of a Novell network. On completion of the course readers will be able to: identify the major components that comprise a Novell network, confidently perform the role of Systems Administrator, be aware of the everyday problems encountered running a network and how to tackle them.
more...
Stress Management
...aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place pressure on
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...aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place pressure on
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UNIX System Administration SVR4
This course covers the competencies and skills identified as key to Unix System V R4 Systems Administrators. The course introduces the readers to good practices in the administration of a UNIX system. On completion of the course readers will be able to: identify and mange the major subsystems that comprise UNIX; perform confidently the role of Systems Administrator; be aware of the problems
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This course covers the competencies and skills identified as key to Unix System V R4 Systems Administrators. The course introduces the readers to good practices in the administration of a UNIX system. On completion of the course readers will be able to: identify and mange the major subsystems that comprise UNIX; perform confidently the role of Systems Administrator; be aware of the problems
more...
UNIX System Administration SVR3
This course covers the competencies and skills identified as key to Unix System administrators. The course introduces the readers to good practices in the administration of a UNIX system. On completion of the course readers will be able to ; identify and manage the major subsystems that comprise UNIX; perform confidently the role of Systems Administrator; be aware of the problems encountered
more...
This course covers the competencies and skills identified as key to Unix System administrators. The course introduces the readers to good practices in the administration of a UNIX system. On completion of the course readers will be able to ; identify and manage the major subsystems that comprise UNIX; perform confidently the role of Systems Administrator; be aware of the problems encountered
more...
From Backup Training Corporation
Emotionally Disturbed Persons
Learn about developmental disability, psychotic and neurotic mental illnesses, and the early warning signs of potential violence from the seriously mentally ill.
Emotionally Disturbed Persons ( 2-hour course )
The subject of this course is the emotionally disturbed individual and the challenge he presents to you, the law enforcement officer. For a multitude of reasons, interactions between
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Learn about developmental disability, psychotic and neurotic mental illnesses, and the early warning signs of potential violence from the seriously mentally ill.
Emotionally Disturbed Persons ( 2-hour course )
The subject of this course is the emotionally disturbed individual and the challenge he presents to you, the law enforcement officer. For a multitude of reasons, interactions between
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