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Ba Business Training Seminars and Classes
From 123-CBT Computer Based Training
BASIC BUSINESS MATH on-line e-learning cbt (computer based)cd rom BASIC BUSINESS MATH  more...
BUSINESS LAW ESSENTIALS on-line e-learning cbt (computer based)cd rom BUSINESS LAW ESSENTIALS  more...
INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS on-line e-learning cbt (computer based)cd rom INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS  more...
RUNNING EFFECTIVE BUSINESS MEETINGS on-line e-learning cbt (computer based)cd rom RUNNING EFFECTIVE BUSINESS MEETINGS  more...
BUILDING MAINTAINING TRUST on-line e-learning cbt (computer based)cd rom BUILDING & MAINTAINING TRUST  more...
BUSINESS ETHICS on-line e-learning cbt (computer based)cd rom BUSINESS ETHICS  more...
THE ROLE OF HR AS BUSINESS PARTNER on-line e-learning cbt (computer based)cd rom THE ROLE OF HR AS BUSINESS PARTNER  more...
FUNDAMENTALS OF LEAN FOR BUSINESS ORGANIZATIONS on-line e-learning cbt (computer based)cd rom FUNDAMENTALS OF LEAN FOR BUSINESS ORGANIZATIONS  more...
CAMPUS TO CORPORATE on-line e-learning cbt (computer based)cd rom CAMPUS TO CORPORATE  more...
BUSINESS ETHICS on-line e-learning cbt (computer based)cd rom BUSINESS ETHICS  more...
WORKING WITHOUT A NET THE BUSINESS OF RISK on-line e-learning cbt (computer based)cd rom WORKING WITHOUT A NET: THE BUSINESS OF RISK  more...
Constructive Feedback and Criticism on-line e-learning cbt (computer based)cd rom Constructive Feedback and Criticism  more...
BUSINESS COACHING ESSENTIALS on-line e-learning cbt (computer based)cd rom BUSINESS COACHING ESSENTIALS  more...
The Fundamentals of Business Crises Management on-line e-learning cbt (computer based)cd rom The Fundamentals of Business Crises Management  more...
PRACTICAL BUDGETING SKILLS FOR BUSINESS on-line e-learning cbt (computer based)cd rom PRACTICAL BUDGETING SKILLS FOR BUSINESS  more...
BUSINESS EXECUTION on-line e-learning cbt (computer based)cd rom BUSINESS EXECUTION  more...
UNDERSTANDING EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS on-line e-learning cbt (computer based)cd rom UNDERSTANDING & EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS  more...
PROFESSINALISM BUSINESS ETIQUETTE on-line e-learning cbt (computer based)cd rom PROFESSINALISM & BUSINESS ETIQUETTE  more...
Business Grammar Basics Set of 6 on-line e-learning cbt (computer based)cd rom Business Grammar Basics: Set of 6  more...
Business Writing Basics Set of 3 on-line e-learning cbt (computer based)cd rom Business Writing Basics: Set of 3  more...
E-mail Essentials for Business on-line e-learning cbt (computer based)cd rom E-mail Essentials for Business  more...
HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE on-line e-learning cbt (computer based)cd rom HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE  more...
DOING BUSINESS PROFESSIONALLY on-line e-learning cbt (computer based)cd rom DOING BUSINESS PROFESSIONALLY  more...
Leading Implementing Sustainable Green Business Strategies on-line e-learning cbt (computer based)cd rom Leading & Implementing Sustainable Green Business Strategies  more...
CLOUD COMPUTING FOR BUSINESS PROFESSIONALS on-line e-learning cbt (computer based)cd rom CLOUD COMPUTING FOR BUSINESS PROFESSIONALS  more...
Administrative Professionals Common Administrative Support Tasks on-line e-learning cbt (computer based)cd rom Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...
Administrative Professionals Maximizing Your Relationship with Your Boss on-line e-learning cbt (computer based)cd rom Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...
Developing Your Direct Reports on-line e-learning cbt (computer based)cd rom Developing Your Direct Reports A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing  more...
Treating Your Direct Reports Fairly on-line e-learning cbt (computer based)cd rom Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...
Foundations for Business Execution on-line e-learning cbt (computer based)cd rom Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based)cd rom Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is  more...
Business Execution in Action on-line e-learning cbt (computer based)cd rom Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...
Leading with Emotional Intelligence on-line e-learning cbt (computer based)cd rom Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...
Leading Business Execution on-line e-learning cbt (computer based)cd rom Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...
A New Manager and the Company s Future on-line e-learning cbt (computer based)cd rom A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...
Introduction to Auditing on-line e-learning cbt (computer based)cd rom Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...
Creating and Analyzing an Operating Budget on-line e-learning cbt (computer based)cd rom Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually  more...
Strategic Management HRCI PHR on-line e-learning cbt (computer based)cd rom Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR  more...
Risk Assessment and Prevention HRCI PHR on-line e-learning cbt (computer based)cd rom Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...
Management of the HR Process HRCI SPHR on-line e-learning cbt (computer based)cd rom Management of the HR Process (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the  more...
Strategic Approaches to Workforce Planning and Employment HRCI SPHR on-line e-learning cbt (computer based)cd rom Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning,  more...
Strategic Approaches to Human Resource Development HRCI SPHR on-line e-learning cbt (computer based)cd rom Strategic Approaches to Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and  more...
Strategic Approaches to Risk Management HRCI SPHR on-line e-learning cbt (computer based)cd rom Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...
Recruiting Talent on-line e-learning cbt (computer based)cd rom Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...
Process Characteristics for Six Sigma on-line e-learning cbt (computer based)cd rom Process Characteristics for Six Sigma ASQ Six Sigma Black Belt (SSBB) To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize  more...
Process Capability for Six Sigma on-line e-learning cbt (computer based)cd rom Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current  more...
Processes and Customer Analysis in Six Sigma Projects on-line e-learning cbt (computer based)cd rom Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...
Using Six Sigma Analysis Tools and Metrics for Project Decisions on-line e-learning cbt (computer based)cd rom Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB) Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for  more...
Six Sigma and Lean in the Organization on-line e-learning cbt (computer based)cd rom Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB) Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a  more...
Introduction to Six Sigma on-line e-learning cbt (computer based)cd rom Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method  more...
Six Sigma Process Improvement on-line e-learning cbt (computer based)cd rom Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new  more...
Six Sigma Projects and Project Teams on-line e-learning cbt (computer based)cd rom Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...
Accessing Exchange Server 2007 Remotely on-line e-learning cbt (computer based)cd rom Accessing Exchange Server 2007 Remotely Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only  more...
Data Protection in Exchange Server 2007 on-line e-learning cbt (computer based)cd rom Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...
Configuring Microsoft Office SharePoint Server 2007 Business Forms on-line e-learning cbt (computer based)cd rom Configuring Microsoft Office SharePoint Server 2007 Business Forms Microsoft To deploy Office Forms Server 2007, and configure and manage data connection files, Web Service proxy, and form templates  more...
Configuring Microsoft Office SharePoint Server 2007 Business Intelligence on-line e-learning cbt (computer based)cd rom Configuring Microsoft Office SharePoint Server 2007 Business Intelligence Microsoft To configure and manage SharePoint 2007's business intelligence tools and services for access to business data  more...
Oracle 11i Project Management and Projects Integration on-line e-learning cbt (computer based)cd rom Oracle 11i: Project Management and Projects Integration Oracle To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...
SAP R 3 Release 4 6 Fundamentals on-line e-learning cbt (computer based)cd rom SAP R/3 Release 4.6 Fundamentals SAP To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities  more...
Project Management Fundamentals on-line e-learning cbt (computer based)cd rom Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper  more...
Launching a Successful Team on-line e-learning cbt (computer based)cd rom Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...
Discover Outlook 2007 Level 3 on-line e-learning cbt (computer based)cd rom Discover Outlook 2007: Level 3 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...
Improving Communication in Cross-cultural Relationships on-line e-learning cbt (computer based)cd rom Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...
Business Grammar Sentence Construction on-line e-learning cbt (computer based)cd rom Business Grammar: Sentence Construction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused  more...
Business Grammar Common Usage Errors on-line e-learning cbt (computer based)cd rom Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...
Oracle 11i E-Business Suite Introduction on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Introduction Oracle To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite  more...
Oracle 11i E-Business Suite Multi-Org on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Multi-Org Oracle To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org  more...
Oracle 11i E-Business Suite Flexfields on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Flexfields Oracle To create value sets and to perform the tasks to define a structure for descriptive flexfields  more...
Oracle 11i E-Business Suite System Administration on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: System Administration Oracle To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite  more...
Code of Conduct Awareness on-line e-learning cbt (computer based)cd rom Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...
Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...
Workplace Ethics on-line e-learning cbt (computer based)cd rom Workplace Ethics The corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the  more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based)cd rom Oracle 11i: System Monitoring and Troubleshooting in OAM Oracle To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)  more...
Estimating and Budgeting Project Costs on-line e-learning cbt (computer based)cd rom Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a  more...
Integrated Initiation and Planning on-line e-learning cbt (computer based)cd rom Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...
Managing Projects within Organizations on-line e-learning cbt (computer based)cd rom Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As  more...
Core PMI Values and Ethical Standards on-line e-learning cbt (computer based)cd rom Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based)cd rom NFPA 1600: Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse  more...
NFPA 1600 Disaster Emergency Management on-line e-learning cbt (computer based)cd rom NFPA 1600: Disaster/Emergency Management Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity  more...
Antitrust - Overview on-line e-learning cbt (computer based)cd rom Antitrust - Overview Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.  more...
Antitrust - Trade Associations on-line e-learning cbt (computer based)cd rom Antitrust - Trade Associations This course outlines antitrust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman  more...
Understanding the Risks of Using Internet Media Electronic Communications on-line e-learning cbt (computer based)cd rom Understanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...
Foreign Corrupt Practices Act on-line e-learning cbt (computer based)cd rom Foreign Corrupt Practices Act US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to  more...
Conflicts of Interest in the Workplace on-line e-learning cbt (computer based)cd rom Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...
Working for Your Inner Boss Personal Accountability on-line e-learning cbt (computer based)cd rom Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...
Managing from Within Self-empowerment on-line e-learning cbt (computer based)cd rom Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...
Goals and Setting Goals on-line e-learning cbt (computer based)cd rom Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...
Creating a Positive Attitude on-line e-learning cbt (computer based)cd rom Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to  more...
Pursuing Successful Lifelong Learning on-line e-learning cbt (computer based)cd rom Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...
Rightful Employment Termination on-line e-learning cbt (computer based)cd rom Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...
Privacy Information Security on-line e-learning cbt (computer based)cd rom Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...
Effective Intercultural Relationships on-line e-learning cbt (computer based)cd rom Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...
Effective Intergender Relationships on-line e-learning cbt (computer based)cd rom Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...
Effective Relationships with Customers on-line e-learning cbt (computer based)cd rom Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...
Effective Relationships with Business Partners on-line e-learning cbt (computer based)cd rom Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...
Business Grammar Parts of Speech on-line e-learning cbt (computer based)cd rom Business Grammar: Parts of Speech Do you know what the eight parts of speech are? Such a question probably brings back memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the  more...
Business Grammar Working with Words on-line e-learning cbt (computer based)cd rom Business Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,  more...
Business Grammar The Mechanics of Writing on-line e-learning cbt (computer based)cd rom Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...
Business Grammar Punctuation on-line e-learning cbt (computer based)cd rom Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...
Preventing Fraud Abuse on-line e-learning cbt (computer based)cd rom Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...
Sarbanes-Oxley What You Need to Know on-line e-learning cbt (computer based)cd rom Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...
Business Writing Know Your Readers and Your Purpose on-line e-learning cbt (computer based)cd rom Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...
Business Writing How to Write Clearly and Concisely on-line e-learning cbt (computer based)cd rom Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...
Business Writing Editing and Proofreading on-line e-learning cbt (computer based)cd rom Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...
Introduction to Business Analysis Essential Competencies on-line e-learning cbt (computer based)cd rom Introduction to Business Analysis & Essential Competencies IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after  more...
Using E-mail and Instant Messaging Effectively on-line e-learning cbt (computer based)cd rom Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...
Addressing and Redistributing E-mail on-line e-learning cbt (computer based)cd rom Addressing and Redistributing E-mail Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when  more...
Managing Your E-mail on-line e-learning cbt (computer based)cd rom Managing Your E-mail E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this  more...
Introduction to Business Analysis Planning on-line e-learning cbt (computer based)cd rom Introduction to Business Analysis Planning IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach  more...
Planning Business Analysis Communication Monitoring on-line e-learning cbt (computer based)cd rom Planning Business Analysis Communication & Monitoring IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and  more...
Business Analysis Requirements Elicitation on-line e-learning cbt (computer based)cd rom Business Analysis Requirements Elicitation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And  more...
Business Analysis Requirements Management Communication on-line e-learning cbt (computer based)cd rom Business Analysis Requirements Management & Communication IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Projects rarely go according to plan, and any deviations need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with  more...
Business Analysis Enterprise Analysis on-line e-learning cbt (computer based)cd rom Business Analysis: Enterprise Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Solutions to business problems are implemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the  more...
Business Analysis Introduction to Requirements Analysis on-line e-learning cbt (computer based)cd rom Business Analysis: Introduction to Requirements Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements must  more...
Business Analysis Verify and Validate Requirements on-line e-learning cbt (computer based)cd rom Business Analysis: Verify and Validate Requirements IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your  more...
Preparing a Business Case on-line e-learning cbt (computer based)cd rom Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...
Writing a Business Case on-line e-learning cbt (computer based)cd rom Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...
Presenting Your Case on-line e-learning cbt (computer based)cd rom Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...
Business Analysis Solution Assessment and Validation on-line e-learning cbt (computer based)cd rom Business Analysis: Solution Assessment and Validation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) A business analyst doesn't just come up with a viable solution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying what  more...
Certified Business Analysis Professional reg BABOK reg 2 0 Aligned on-line e-learning cbt (computer based)cd rom Certified Business Analysis Professional® (BABOK® 2.0 Aligned) IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) About IIBA International Institute of Business Analysis (IIBA ) is an independent non-profit professional association serving the growing field of Business Analysis. IIBA has become the  more...
Essential Skills for Professional Telephone Calls on-line e-learning cbt (computer based)cd rom Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...
The Customer Service Representative CSR on-line e-learning cbt (computer based)cd rom The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result  more...
Communication Skills on-line e-learning cbt (computer based)cd rom Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...
Service Design Fundamentals on-line e-learning cbt (computer based)cd rom Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...
Service Operation Principles and Functions on-line e-learning cbt (computer based)cd rom Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based)cd rom Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based)cd rom Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...
Bridge the Expectations Gap on-line e-learning cbt (computer based)cd rom Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...
Green Business Implementing Sustainability Strategies on-line e-learning cbt (computer based)cd rom Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...
Green Business Planning Sustainability Strategies on-line e-learning cbt (computer based)cd rom Green Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,  more...
Introduction to Green Business Sustainability on-line e-learning cbt (computer based)cd rom Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...
Cisco CVOICE 8 0 Cisco Unified Communication Manager on-line e-learning cbt (computer based)cd rom Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...
Getting Ready to Coach on-line e-learning cbt (computer based)cd rom Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...
Mold Awareness on-line e-learning cbt (computer based)cd rom Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...
Pandemic Flu Awareness on-line e-learning cbt (computer based)cd rom Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...
Mentoring Strategies for the 21st Century on-line e-learning cbt (computer based)cd rom Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...
Mentoring On-line on-line e-learning cbt (computer based)cd rom Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...
Preparing for Business Crises on-line e-learning cbt (computer based)cd rom Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...
Responding to Business Crises on-line e-learning cbt (computer based)cd rom Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...
Recovering from Business Crises on-line e-learning cbt (computer based)cd rom Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...
Understanding Change on-line e-learning cbt (computer based)cd rom Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...
Making Decisions Ethically on-line e-learning cbt (computer based)cd rom Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...
Business Ethics for Managers on-line e-learning cbt (computer based)cd rom Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...
Understanding Organizational Ethics on-line e-learning cbt (computer based)cd rom Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to  more...
Social Responsibility in Corporations on-line e-learning cbt (computer based)cd rom Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...
Professional Networking Essentials on-line e-learning cbt (computer based)cd rom Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...
Windows Vista Mobile Computing and Troubleshooting on-line e-learning cbt (computer based)cd rom Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...
Windows Vista Network Connectivity on-line e-learning cbt (computer based)cd rom Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.  more...
Negotiation Essentials What is Negotiation on-line e-learning cbt (computer based)cd rom Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...
Approaches to Risk Management on-line e-learning cbt (computer based)cd rom Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world,  more...
Decisions and Risk on-line e-learning cbt (computer based)cd rom Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...
Strategic Planning and Risk Management on-line e-learning cbt (computer based)cd rom Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...
Risk Strategies The Cutting Edge on-line e-learning cbt (computer based)cd rom Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...
Field Sales Foundations on-line e-learning cbt (computer based)cd rom Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales  more...
Using Business Tools to Manage Sales Teams on-line e-learning cbt (computer based)cd rom Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...
Communicating in Sales Teams on-line e-learning cbt (computer based)cd rom Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...
Sales Manufacturing TM Identifying Sales Opportunities on-line e-learning cbt (computer based)cd rom Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...
Sales Manufacturing TM Sales Production on-line e-learning cbt (computer based)cd rom Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...
Sales Math 101 Developing a Sales Plan for Success on-line e-learning cbt (computer based)cd rom Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...
Professional Selling in the Knowledge Economy on-line e-learning cbt (computer based)cd rom Professional Selling in the Knowledge Economy Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the  more...
Developing Applications that Use SQL Server Business Intelligence Services on-line e-learning cbt (computer based)cd rom Developing Applications that Use SQL Server Business Intelligence Services Microsoft recognize how to implement Reporting Services to generate reports and Integration Services to manipulate data according to your requirements  more...
The Role of Ethics in Project Management on-line e-learning cbt (computer based)cd rom The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...
Negotiating to Mutual Benefit on-line e-learning cbt (computer based)cd rom Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based)cd rom From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...
Understanding Your Customer on-line e-learning cbt (computer based)cd rom Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...
ITIL reg V3 Overview Creating a Service Culture on-line e-learning cbt (computer based)cd rom ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based)cd rom Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together  more...
Delivering High-impact Sales Presentations on-line e-learning cbt (computer based)cd rom Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...
Understanding Your Target Customer s Business on-line e-learning cbt (computer based)cd rom Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...
Delivering High-impact Territorial Account Sales TAS Presentations on-line e-learning cbt (computer based)cd rom Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of  more...
Doing Business on the Internet on-line e-learning cbt (computer based)cd rom Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...
Using Type and Symbols in Illustrator CS3 on-line e-learning cbt (computer based)cd rom Using Type and Symbols in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an  more...
Doing Business with the Government on-line e-learning cbt (computer based)cd rom Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...
Designing Security for a Database Server Infrastructure for SQL Server 2005 on-line e-learning cbt (computer based)cd rom Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...
Developing and Deploying Strategic Plans on-line e-learning cbt (computer based)cd rom Developing and Deploying Strategic Plans ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding  more...
Business Execution Simulation on-line e-learning cbt (computer based)cd rom Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...
Sustaining Organizational Change on-line e-learning cbt (computer based)cd rom Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...
Business Crisis Management Simulation on-line e-learning cbt (computer based)cd rom Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...
Business Ethics Simulation on-line e-learning cbt (computer based)cd rom Business Ethics: Simulation You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered  more...
Creating a High-Retention Organizational Culture Simulation on-line e-learning cbt (computer based)cd rom Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...
Leadership on-line e-learning cbt (computer based)cd rom Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...
Training and Development on-line e-learning cbt (computer based)cd rom Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...
Business Performance and Financial Measures in Six Sigma on-line e-learning cbt (computer based)cd rom Business Performance and Financial Measures in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its  more...
Common Design for Six Sigma Methodologies on-line e-learning cbt (computer based)cd rom Common Design for Six Sigma Methodologies ASQ Six Sigma Black Belt (SSBB) Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from  more...
Thinking Strategically on-line e-learning cbt (computer based)cd rom Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...
Sustaining Competitive Advantage on-line e-learning cbt (computer based)cd rom Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...
The Imperatives of Innovation and Leadership in Strategy on-line e-learning cbt (computer based)cd rom The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...
Planning and Implementing a Business Strategy on-line e-learning cbt (computer based)cd rom Planning and Implementing a Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic  more...
Introduction to Lean for Service and Manufacturing Organizations on-line e-learning cbt (computer based)cd rom Introduction to Lean for Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied  more...
OracleAS 10g Business Intelligence Component Management on-line e-learning cbt (computer based)cd rom OracleAS 10g: Business Intelligence Component Management Oracle To examine Business Intelligence components such as Oracle AS Discoverer and OracleAS Reports and to describe how to deploy reports and forms applications to OracleAS  more...
Introduction to Functions on-line e-learning cbt (computer based)cd rom Introduction to Functions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you hear the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT  more...
Managing and Deploying Six Sigma on-line e-learning cbt (computer based)cd rom Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...
Project Organization Planning Risk PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...
Overview of Project Mgmt PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from  more...
The Acct Equation and Financial Statements on-line e-learning cbt (computer based)cd rom The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...
Basic Acct Principles and Framework on-line e-learning cbt (computer based)cd rom Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...
Receiving Feedback and Criticism on-line e-learning cbt (computer based)cd rom Receiving Feedback and Criticism We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be  more...
Giving Constructive Criticism on-line e-learning cbt (computer based)cd rom Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...
Giving Feedback on-line e-learning cbt (computer based)cd rom Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...
Introducing Cloud Computing on-line e-learning cbt (computer based)cd rom Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...
Moving Business Services Into the Cloud on-line e-learning cbt (computer based)cd rom Moving Business Services Into the Cloud This course further explores how cloud service offerings affect service-oriented architecture and traditional IT services and how aspects of cloud services can present new opportunities to businesses. It outlines strategic implication and provides tips on how businesses can attempt to measure the value of transitioning to cloud computing. This course  more...
Professional Networking Essentials Finding Opportunities to Make Connections on-line e-learning cbt (computer based)cd rom Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...
Sharepoint 2010 Operational Health on-line e-learning cbt (computer based)cd rom Sharepoint 2010 Operational Health Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore  more...
Illustrator CS4 Getting Started on-line e-learning cbt (computer based)cd rom Illustrator CS4: Getting Started Adobe Adobe Illustrator CS4 has become one of the most recognized names in the world of vector graphic design. This application allows you to intuitively illustrate everything from small business logos to commercial-scale art projects. This course introduces you to Illustrator's basic features including the improved interface, general concepts behind vector  more...
Cash Flow Mgmt Essentials for Non-financial Professionals on-line e-learning cbt (computer based)cd rom Cash Flow Mgmt. Essentials for Non-financial Professionals Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while  more...
Financial Statements for Non-fiinancial Professionals on-line e-learning cbt (computer based)cd rom Financial Statements for Non-fiinancial Professionals Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how  more...
Principles of Acct Finance for Non-financial Professionals on-line e-learning cbt (computer based)cd rom Principles of Acct. & Finance for Non-financial Professionals Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and  more...
Maximizing Productivity as a Remote Employee on-line e-learning cbt (computer based)cd rom Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...
Cisco IINS 1 0 Network Security Principles I on-line e-learning cbt (computer based)cd rom Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take  more...
Fundamentals of Purchasing Vendor Management on-line e-learning cbt (computer based)cd rom Fundamentals of Purchasing & Vendor Management Purchasing and vendor management are important organizational functions. An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing  more...
Communicating with Professionalism Etiquette on-line e-learning cbt (computer based)cd rom Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...
Using Business Etiquette to Build Professional Relationships on-line e-learning cbt (computer based)cd rom Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...
Developing Your Reputation of Professionalism with Business Etiquette on-line e-learning cbt (computer based)cd rom Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...
Porfessionalism Business Etiquette Personal Accountability on-line e-learning cbt (computer based)cd rom Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...
CISSP Domain Business Continuity Disaster Recovery Planning on-line e-learning cbt (computer based)cd rom CISSP Domain: Business Continuity & Disaster Recovery Planning (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Business continuity is an essential part of any enterprise. When a disaster occurs, it is imperative that a company be prepared, and has policies and people in place to step in and restore  more...
Operations Management and the Organization on-line e-learning cbt (computer based)cd rom Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...
Marketing Essentials Marketing and Ethics on-line e-learning cbt (computer based)cd rom Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...
Value Stream Mapping in Lean Business on-line e-learning cbt (computer based)cd rom Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...
Workplace Inspections on-line e-learning cbt (computer based)cd rom Workplace Inspections Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,  more...
Marketing Essentials Introduction to Marketing on-line e-learning cbt (computer based)cd rom Marketing Essentials: Introduction to Marketing How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right  more...
Creating Business Intelligence Solutions with MOSS 2007 on-line e-learning cbt (computer based)cd rom Creating Business Intelligence Solutions with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides developers with the ability to create intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to  more...
Integrating Business Data Using MOSS 2007 on-line e-learning cbt (computer based)cd rom Integrating Business Data Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 includes features that allow developers to integrate business data into their applications. This course provides an overview of those features and how to use them to create Line of Business LOB systems  more...
ORACLE 11i e-BUSINESS SUITE ESSENTIALS FOR IMPLEMENTERS on-line e-learning cbt (computer based)cd rom ORACLE 11i e-BUSINESS SUITE: ESSENTIALS FOR IMPLEMENTERS Oracle  more...
ORACLE 11i e-BUSINESS SUITE SYSTEM ADMINSTRATOR FUNDAMENTALS on-line e-learning cbt (computer based)cd rom ORACLE 11i e-BUSINESS SUITE: SYSTEM ADMINSTRATOR FUNDAMENTALS Oracle  more...
SAP Enterprise Resource Planning ERP on-line e-learning cbt (computer based)cd rom SAP Enterprise Resource Planning (ERP) SAP The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General  more...
SAP BusinessObjects Overview on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Overview SAP One of the most valuable assets an enterprise can possess is data - information acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full  more...
SAP Business One Introduction for End Users on-line e-learning cbt (computer based)cd rom SAP Business One: Introduction for End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview  more...
Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls on-line e-learning cbt (computer based)cd rom Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Implementing network-wide security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the  more...
Cisco IINS 1 0 Network Security Principles II on-line e-learning cbt (computer based)cd rom Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally  more...
Incident Management Response Introduction Resources on-line e-learning cbt (computer based)cd rom Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...
Information Security Program Management Introduction Framework on-line e-learning cbt (computer based)cd rom Information Security Program Management: Introduction & Framework ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the  more...
CompTIA Server 2009 Network Storage Troubleshooting on-line e-learning cbt (computer based)cd rom CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...
CompTIA Server 2009 Disaster Recovery on-line e-learning cbt (computer based)cd rom CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and  more...
Configuring Network Application Services in Windows Server 2008 on-line e-learning cbt (computer based)cd rom Configuring Network Application Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 includes new components to facilitate the processes of hosting, licensing, and delivering audio and video media. This course covers the new Digital Rights Management features that  more...
The Cash Flow Statement on-line e-learning cbt (computer based)cd rom The Cash Flow Statement As the popular saying goes revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its  more...
SAP BusinessObjects Business Intelligence on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Business Intelligence SAP Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence  more...
SAP BusinessObjects Web Intelligence on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...
HIPAA Privacy Essentials on-line e-learning cbt (computer based)cd rom HIPAA Privacy Essentials This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key  more...
Overview of SAP Solutions on-line e-learning cbt (computer based)cd rom Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business  more...
Financial Accounting with SAP on-line e-learning cbt (computer based)cd rom Financial Accounting with SAP SAP The SAP Financial modules are at core of any integrated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar  more...
SAP Logistics Modules on-line e-learning cbt (computer based)cd rom SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...
SAP ERP Architecture on-line e-learning cbt (computer based)cd rom SAP ERP Architecture SAP The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be  more...
SAP Project Planning Implementation on-line e-learning cbt (computer based)cd rom SAP Project Planning & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,  more...
SAP Netweaver Platform on-line e-learning cbt (computer based)cd rom SAP Netweaver Platform SAP SAP NetWeaver is an integration and application platform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's  more...
SAP BusinessObjects Crystal Reports on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Crystal Reports SAP Business data comes from a variety of sources and is stored in various formats. The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has  more...
Tool Support in Software Testing on-line e-learning cbt (computer based)cd rom Tool Support in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing  more...
Configuration Mgmt Risks Incidents in Software Testing on-line e-learning cbt (computer based)cd rom Configuration Mgmt., Risks & Incidents in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death.  more...
Software Test Management on-line e-learning cbt (computer based)cd rom Software Test Management ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is  more...
White Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom White Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...
Black Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom Black Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...
Social Engineering Sniffing on-line e-learning cbt (computer based)cd rom Social Engineering & Sniffing Employees are often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity  more...
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