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Customer Astonishment: The Commitment to World-Class Customer Care
...epresentative and as a continuing education instructor at Babson College in Wellesley, Massachusetts. As a consultant and coach, Darby has worked closely with hundreds of leading organizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. Early in the 1990s, he developed the concepts of
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Customer Astonishment: The Commitment to World-Class Customer Care
