Instructor Led Back Training in Malaysia

Developing the Leader within You ~ From Effectiveness to Greatness ...adult learner to instantly transfer leadership principles back into the real world where you can make an immediate impact by implementing the behaviors of successful leadership. The program overlay proven leadership behaviors with a clear path of how to develop those leadership behaviors. There is a very specific model to lead people that results in the highest levels of commitment. We  more...

Intensive Public Speaking and Presentation Skills ...hout any money, and telling you to use your skills to get back to the training within 24 hours. None of that. Just a pure public speaking skills training -- using a state-of-the-art accelerated learning paradigm. You Too can Powerfully Captivate Audiences! Knowing people get significant value from you as a public speaker provides a sense of satisfaction that is very difficult to  more...

High Potential Managers Development ...HiPo Programs i) Attitudes, Beliefs and the power of feedback at the right time BAYUa ™s expertise lies in actually shifting behaviour in a training room environment and then ensuring that this behaviour change is taken back to the workplace and demonstrated within the organisation. BAYUa ™s programs are a stickya a what happens in the training does make the transition to the  more...

Cycle Time Reduction Techniques Organization should be concerned about their cost and efficiency of operation. Reducing Cycle Time can result in dramatic Improvements in productivity and profitability. Cycle Time is the amount of time it takes to complete a process. The Design of work, machine, materials and workers skills will effect the total cycle time. This workshop will look into the systematic used of techniques to  more...

Understanding and Enhancing Your Childrens Capabilities Through Their Handwriting a The future belongs to those who believe in the beauty of their dreamsa a Eleanor RooseveltHandwriting analysis is a very useful tool that can help both adult and children in getting to know their inner personality better. Although the childrena s personality is still under development stage, handwriting analysis would be a tool to help them develop successful personality as early as  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...verage in the Act, and will be able to apply the concepts back at work.a - Ms Rachel Goh Lian Hua, Assistant Admin Manager, Nissho Odyssey Ship Management Pte Ltd a The concepts and skills learnt will be helpful, especially in scenarios of accidents in work areas, where we will now know how to handle.a - Ms Cheryl Neo, HR/ Office Administrator, Energy Alloys Pte Ltd Participants  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...rocess of Handling Challenging Customers and Winning Them Back! - the power of the mind in handling challenging customers - handling the customer's emotions in challenging situations - understanding the needs and expectations of the challenging customer and the situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...s - Ways to interrupt a talkative caller to refocus them back to the issue - The different methods of saying "No" when it is just not possible to accede to their requests - Ways to get callers to work with you towards your proposed solutions - Role Play Methodology Participants are guided through practical steps of the topic with a combination of reflection and group discussions,  more...

Grammar for Business Writing 29 Nov 2012 ...rds - revert or reply British and American Spellings Back to Top Methodology Participants are guided through practical steps of the topic with a combination of lectures, group work, worksheets, and proofreading and editing of business documents. Who Should Attend Managers, executives, and non-executive staff. Course Details Course Date 29 Nov 2012 Time 9am to 5pm Venue  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Essential Skills for Managers 18 19 Sep 2012 ...ivates their people and how to give them constructive feedback on their performance -use techniques to efficiently manage their own and their team's time, and delegate tasks with confidence -demonstrate effective communication, feedback and coaching skills to build positive working relationships Outline Role & Responsibilities of a Manager The Task, the Team and the Individual  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...rocess of Handling Challenging Customers and Winning Them Back! - the power of the mind in handling challenging customers - handling the customer's emotions in challenging situations - understanding the needs and expectations of the challenging customer and the situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...s - Ways to interrupt a talkative caller to refocus them back to the issue - The different methods of saying "No" when it is just not possible to accede to their requests - Ways to get callers to work with you towards your proposed solutions - Role Play Methodology Participants are guided through practical steps of the topic with a combination of reflection and group discussions,  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 ...roactive. These concepts can be shared with my colleagues back at work." - Ms Karin Soon Wen Zin, Administrative Officer, Jerudong Park Medical Centre "I now understand the importance of motivation, setting goals, strategic planning, globalisation and changes, and will use the concepts learnt to motivate myself to do better and apply the skills at work." - Ms Jayanthie Jayatissa, Corporate  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...verage in the Act, and will be able to apply the concepts back at work.a - Ms Rachel Goh Lian Hua, Assistant Admin Manager, Nissho Odyssey Ship Management Pte Ltd a The concepts and skills learnt will be helpful, especially in scenarios of accidents in work areas, where we will now know how to handle.a - Ms Cheryl Neo, HR/ Office Administrator, Energy Alloys Pte Ltd Participants  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...rocess of Handling Challenging Customers and Winning Them Back! - the power of the mind in handling challenging customers - handling the customer's emotions in challenging situations - understanding the needs and expectations of the challenging customer and the situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate  more...

Working with Different Personalities 23 May 2012 ...Ways to Ensure We Are Not the Difficult Person Ourselves Back to Top Methodology Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 23 May 2012 Time 9am to 5pm Venue Stamford  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...s - Ways to interrupt a talkative caller to refocus them back to the issue - The different methods of saying "No" when it is just not possible to accede to their requests - Ways to get callers to work with you towards your proposed solutions - Role Play Methodology Participants are guided through practical steps of the topic with a combination of reflection and group discussions,  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...trategies to Overcome Barriers in Using Standard English Back to Top Methodology Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details  more...

Essential Skills for Managers 24 25 May 2012 ...ivates their people and how to give them constructive feedback on their performance -use techniques to efficiently manage their own and their team's time, and delegate tasks with confidence -demonstrate effective communication, feedback and coaching skills to build positive working relationships Outline -Role & Responsibilities of a Manager -The Task, the Team and the Individual  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Setting Up a Training and Development Process 17 18 May 2012 ...atrick's Four Levels of Evaluation - forms and process Back to Top Methodology Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace. Course  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...iscover what are the common corporate employee insurance Back to Top Outline Introduction to Employee Insurance - definitions to Employee Insurance - how it forms part of human capital management - "statutory" vs "corporate" employee insurances Statutory Employee Insurances - the need to make it a law - understand WICA (Work Injury and Compensation Act) - understand the  more...

TECHNICAL REPORT WRITING SKILLS FOR ALL OCCUPATIONS Report writing is one of the major activities of almost all people working in any organization. In the rapidly technologically advanced era this skill is becoming more important for technical professional such as engineers. But sadly not everyone is able to write good reports. Because modern day organizations value the importance of good writing that can promote their image by correctly conveying  more...

Teambonding Experiential Learning Program (Off site teambuilding) ...aining concept is to take the Attitude training to be the back bone of all training programs. There are a lot of people, having good knowledge and skill and yet could not perform to the standard that they suppose to have. Hence, they also could not build a good habit out of it. The answer is crystal clear that they do not have a good attitude. Through this Attitude, Belief, Change Course, it  more...

7 QC Tools for Continuous Improvement ...tal for Continuous Improvement and is delivered in a take-back-and-do approach. This course will show the participants the basics of teamwork and problem solving. This course will ensure all team members have a unified approach to problem solving. Although this course appears simple, unless participants have the same approach, there will be undue waste of time since employees cannot agree on a  more...