Instructor Led Bad News Training Classes
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From H2 Training & Consultancy Ltd
Managing Poor Performance
...accord. Allowing poor performance to continue is not only bad news for person themselves, it also affects the credibility of the manager, and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support,
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...accord. Allowing poor performance to continue is not only bad news for person themselves, it also affects the credibility of the manager, and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support,
more...
From The Lausanne Training and Development Group
Exemplary Customer Service
...sion and Language Patterns with Customers
How to Deliver Bad News
How to Close the Loop for Ongoing Customer Satisfaction
Techniques for Adjusting to Different Styles
Abilities for Handling Different Customer Preferences and Practices
To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
more...
...sion and Language Patterns with Customers
How to Deliver Bad News
How to Close the Loop for Ongoing Customer Satisfaction
Techniques for Adjusting to Different Styles
Abilities for Handling Different Customer Preferences and Practices
To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
more...
