From Serebra Learning Corporation
The Eurocamp Case Study 1: Overview 


...nt. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores some of the key concepts of financial strategy and applies them to
Eurocamp, a
UK-based travel company. It will:
Provide you with an overview of some of the key concepts required to develop an
more...
Colt and Winchester Case Study 6: The Dynamic Growth Option 


...nt. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the financial issues involved with diversifying and growing through acquisition. The course covers:
What the growth strategy of
Diversification involves The benefits of growth by acquisition
more...
The Professional Teller: Balancing Your Transactions 


...Balancing
Your Transactions, you will learn how debits and credits are used, what qualifies as a debit or credit item, and the debit-credit principle. You will also learn how to use cash-in and -out checks, how to apply the balancing equation, and some common errors tellers make that cause balancing errors. Additionally, you will learn how to find these errors, three techniques to avoid these
more...
The Professional Teller: A Day in the Life of a Teller 


The
Professional Teller: A Day in the
Life of a
Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable
more...
Call Center Operations Workforce Management 
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
ITIL Service Level and Capacity Management 
...balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into
more...
Stakeholder Interests and Cultural Diversity PMBOK aligned 
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
more...
Balancing Stress Measuring Stress 
...Balancing
Stress:
Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success.
more...
Communicating a Shared Vision 
If you can dream it, you can do it. Walt
Disney's words ring as true today as they did many years ago when they were first displayed above the
Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
more...
Taking Systems Thinking into Your Personal Life 
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
more...
Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra 
This course discusses planning a business model, as well as centralized and decentralized administration. It covers structural, process, and end-user requirements of an organization. You will also learn about vendor, partner, and customer relationships and the features in
Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop
more...
OS 390 Intro to Parallel Sysplex 
This course introduces the OS/
390 Parallel Sysplex environment. It discusses the evolution of OS/390, the software and hardware requirements that support
Parallel Sysplex, workload balancing, and automation. In addition, it discusses the advantages that Parallel Sysplex provides to different environments. This course is written to OS/390 version 2.x. This course is designed for professionals
more...
Point to Point Serial Connections 
This module is an overview of several
WAN technologies and how they are utilized in small- to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 begins by reviewing serial connections and the High-Level Data Link Control Protocol (
HDLC). This lesson then discusses
Point-to-Point Protocol (
PPP) an alternative that is replacing many HDLC serial
more...
IBM Implementing Wireless LANs Part 2 - Components and Configuration 
This course presents information on the characteristics of wireless
LAN (
WLAN) client adapters and access points (
APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption load balancing and roaming. This course also covers wireless
more...
From 123-CBT Computer Based Training
Stress Management Fundamentals for Managers 

...ance of addressing stress management in the workplace and balancing your own stress management needs with those of your employees.
Understand the causes and symptoms of employee stress and learn strategies for managing stress within the organization.
Learn how your behaviors as a manager can cause stress for employees and how time management and communication can reduce employee stress.
more...
Women in Leadership Developing a Leadership Path 

...eveloping a
Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To Identify the
more...
Managing IT Projects Project Control Closure 

...nd abide by the rules in the change management plan while balancing the triple constraint of time, cost, and quality. Unit 2:
Quality,
Risk, and
Performance (1 - 1.5 hours) Identify features of quality management. Identify guidelines for managing risk. Identify techniques used for planning, monitoring, and controlling
more...
Financial Management Accounting Fundamentals 

This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm.
Learn To:
more...