Instructor Led Basic Training in Cairo, Egypt
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 printed book |
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From Contacts Plus
Project Management
Project management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context
Key Learning
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Project management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context
Key Learning
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Communication Skills Program
...and missed opportunity, in this program we will cover the basic process of communication and then we will cover some of the most difficult communication issues, how to listen firstly and carefully in order to speak in an effective way, how to improve your communication skills and how to create a well communicating team which can benefit your organization.
Key Learning Objective and Outcomes:
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Inbound Skills Program
Effectively Managing Inbound Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and
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Dynamite Sales Presentations
Dynamite Sales Presentations
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and
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Negotiating For Results
...rt duties, this two days workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
How You Will Benefit, objectives:
By the end of the program, participant will be
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Developing Training Program
Developing Training Program
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
How You Will Benefit, objectives:
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly
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Business Ethics for the Office
Business Ethics for the Office
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with
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The Professional Supervisor
...p you plan and prioritize effectively
You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.
Program Contents:
Adjusting to your role.
A supervisora ™s responsibilities.
Making plans.
Setting goals.
Leadership.
The Situational Leadership model.
Problem
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Building Better Teams
... of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team.
A critical element of this workshop is the Glen
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AT&T Diploma for Agents
Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path
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Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path
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From Next Levels Consulting
Conflict Management
... and use those tools to prevent conflict
-Be able to use basic communication tools, such as the agreement frame and open questions
-Understand basics of Emotional Intelligence and Be able to use Emotional Intelligence Skills to deal with emotional viruses like anger, lack of assertiveness and stress management techniques
N. B. Content can be modified (Customized) as per customers
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Team Building Skills
...g, Storming, Norming, and Performing).
-Explain the four basic behavioral styles and how to manage each.
-Demonstrate effective listening skills.
-Rephrase blunt wording for better communication.
-Identify team strengths and opportunities for improvement.
Course Outlines
-Joining Forces: What Makes a Team
-The Communication Jungle: Understanding Different Communication Styles
-Better
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Basic Communication Skills
...uirements & business objectives
Course Outlines
-The Basics: The Ten Commandments of Positive Relationships
-Self-Awareness: Being in the Know
-Road Blocks: Recognizing Communication Barriers
-The Dance: Asking Questions and Listening for Answers
-Body Language: Communicating Without Saying a Word
-Self-Image: Understanding What Your Clothes Say About You
-Assertiveness: Positioning
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Effective Marketing Communication
...jectives
Developing the promotion program involves eight basic steps which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should be managed and coordinated for consistency,
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Marketing for Non-Marketers
... business objectives
Course Outlines
-Understand the basic principles of marketing in the larger context of the business environment.
-Identify the impact of marketing decisions on the companys performance.
-Understand the business dynamics of marketing and take initiatives in your area.
-Understand the marketing dimension in any non-marketing decision.
-Know your customer and his
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Defining Marketing The Art of Marketing
...d Learning Objectives
-Introduce the participants to the basic elements of the marketing management process.
-Identify and solve many business problems by using a marketing perspective.
-This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that it plays in organizations.
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New Supervisor Training - Making the Transition from Buddy to Boss
...uage and vocal tones on communication.
-Explain the four basic behavioral styles and how to adapt to each.
-Capitalize on personal style for more effective communication.
-List tactics for dealing with difficult behaviors.
-Develop an action plan to improve supervision skills.
Course Outlines
-Good Manager, Bad Manager: Which Do You Want to Be?
-Building Personal Credibility:
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Basic Sales Training Selling Fundamentals
Duration: 2 Days
Description and Learning Objectives
Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the
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ITIL V3 Foundation
...in knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further guidance. At the end of this course, you will have gained knowledge and understanding in the
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...in knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further guidance. At the end of this course, you will have gained knowledge and understanding in the
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
...day course immerses the in-house Corporate Trainer in the basic structure and instructional design of the a on the joba training in your organization. This workshop can help them feel more comfortable and more competent. They will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will have the opportunity to practice these
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