Instructor Led Basis Training in Suffolk, uk

Sales for Non Sales People ...s that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson. This 1 day course focuses on enabling delegates to understand, practice and develop the understanding, skills and techniques they need to feel comfortable in their role and make more sales! Target Group This course is aimed at any level of personnel  more...

De-escalation Breakaway Techniques ...otentially dangerous or threatening situations on a daily basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physical coping strategies such as control and restraint. Target Group This course is aimed at any personnel who work in potentially volatile environments. Objectives By the end of the course delegates  more...

Dealing with Challenging Behaviour ...otentially dangerous or threatening situations on a daily basis. Learning effective techniques of calming and negotiation is vital to avoid situations escalating and should always precede any physical coping strategies such as control and restraint. Delegates will explore how to recognise and assess the level of threat facing them and from that, discern appropriate strategies and  more...

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into  more...

Introduction to Microsoft Word This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Word, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no understanding of or experience with Microsoft Word. Objectives By the end of this course, delegates will be  more...

Intermediate Microsoft Word This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Word, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Word and wish to develop their skills further. Objectives By the end of this  more...

Advanced Microsoft Excel ...t Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a good understanding of Microsoft Excel and wish to develop their skills to an advanced level. Objectives By the end of this course, delegates will be able to: Demonstrate an advanced understanding of Microsoft  more...

Microsoft Outlook This one day course focuses on equipping delegates with a good understanding of using Microsoft Outlook and its functions, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no experience of using Microsoft Outlook. Objectives By the end of this course, delegates will be able  more...

Introduction to Microsoft Excel This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no understanding of or experience with Microsoft Excel. Objectives By the end of this course, delegates will  more...

Intermediate Microsoft Excel This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Excel and wish to develop their skills further. Objectives By the end of this  more...

Email Etiquette This 1 day course addresses the fact that emails are an essential form of communication within any business. The course covers general principles, techniques and structure of writing, as well helping delegates to understand the importance of managing their email. Target Group This course is aimed at any personnel who use email on a regular basis within their job role.  more...

Advanced Microsoft Access This one day course focuses on building on and developing delegatesa ™ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Access. The course can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at people who are already competent users of Microsoft Access and wish to develop these skills to an  more...

Microsoft Publisher This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Publisher, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no experience of using Microsoft Publisher. Objectives By the end of this course, delegates will be able to;  more...

Microsoft Frontpage ...a website, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have the responsibility of or interest in designing a webpage or website, but have little or no experience. Objectives By the end of this course, delegates will be able to: Design, publish and maintain a website / webpage;  more...

Introduction to Microsoft Access This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Access, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel who are required to use a relational database management system, and have little or no experience of using Access. Objectives By the end of this  more...

Intermediate Microsoft Access This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Access, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Access and wish to develop their skills further. Objectives By the end of this  more...

Advanced Microsoft Word This one day course focuses on building on and developing delegatesa ™ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Word. The course can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at people who are already competent users of Microsoft Word and wish to develop these skills to an advanced  more...

One to One Mentoring Program This program consists of 4 modules and is aimed at ensuring that coaching and personal development is embedded into working practice. Target Group This program is designed for Managers and senior staff who require or prefer continuous professional development on a one to one basis. Objectives By the end of this program, delegates will be able to; Understand the importance of knowing  more...

Basics of Employment Law ...nd confidence to handle employment issues on a day-to-day basis. Target Group This course is aimed at any personnel who need to get to grips with the fundamentals of practical employment law quickly Objectives By the end of the course, delegates will be able to: Understand key areas of employment law and implement best practice; Avoid unnecessary risk and exposure for their own  more...

One to One Mentoring This program consists of 4 modules and is aimed at ensuring that coaching and personal development is embedded into working practice. Target Group This program is designed for Managers and senior staff who require or prefer continuous professional development on a one to one basis. Objectives By the end of this program, delegates will be able to; Understand the importance of knowing  more...