Online Be Gained eLearning

Medical Terminology This is a fully accredited, self-paced online Medical Terminology course. Students learn medical terminology through a combination of anatomy and physiology, word building principles, and phonetic "sounds like" pronunciations. Mastery of key concepts is encouraged with full-color art, animations, and audio playback. The course contains multiple exercises, games, quizzes and tests to reinforce  more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Bridge The Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Emerging Internet Technologies This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.  more...

Microsoft Project 2000 Proficient User This second course in the two-part series will add to the skills and knowledge gained in the first course. In this course students will gain proficiency with Project Central be able to customize a Project plan and use advanced functions.  more...

Strategic Management: Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the  more...

Groundwater Our Most Valuable Resource 07 CEU Groundwater makes up almost the entire volume of the earth's usable fresh water. The recharge area and capture zone around a well provides natural filtration and natural safeguards for the sub surface water, a source of contamination close to a well can defeat those natural safeguards. As groundwater moves, it carries with it any soluble components which it encounters, including pollutants. It is  more...