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Foundations for Business Execution ...ave big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...e data, they make hypotheses about the entire population. Because there is a lot at stake in forming the correct conclusions about the larger population, Six Sigma teams validate their inferences using hypothesis tests. This course builds on basic hypothesis testing concepts, terminologies, and some of the most commonly used hypothesis tests one- and two-sample tests for means. The course also  more...

Accessing Exchange Server 2007 Remotely ...l business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using Outlook  more...

Installing Windows Vista ...erating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols Cisco CVOICE 8.0: SIP & MGCP Signalling Protocols Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Session Initiation Protocol (SIP) is one of the most important voice signaling protocols within service provider VoIP networks and is supported by most IP telephony system vendors. As such, it is an ideal protocol for  more...

Getting Results without Authority Building Relationships and Credibility ...relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have  more...

Trade Secrets ...nerally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The  more...

Conflicts of Interest in the Workplace ...r, rather than the employee s own self-interest. However, because of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid, disclose and resolve conflicts of interest that may exist, rather than wait for them to be exposed. It is critical  more...

Rightful Employment Termination ... an overview of how to "rightfully" terminate an employee because of a layoff (reduction in force), performance problems, or misconduct while avoiding or being able to successfully defend wrongful termination claims. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr Forman, LLP. Please note, however, that the course  more...

Integrity in the Workplace ...kplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture,  more...

Business Writing How to Write Clearly and Concisely ...gle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails  more...

Presenting Your Case ...e Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case  more...

Request Fulfillment Process Interfaces and Challenges ...r even worse, imagine them not being able to do it at all because of poor planning. Efficient request fulfillment is critical to keeping your customers happy. And in order to perform well, you need a clear definition of the types of requests that can flow through request fulfillment processes, and well-planned procedures for addressing the requests. You also need to be able to foresee possible  more...

Service Design Processes Service Design Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for  more...

Service Operation Processes Service Operation Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand  more...

Green Business Implementing Sustainability Strategies ...ity initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing sustainability practices, you need to make sure those practices align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be  more...

Facilitative Leadership ...in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a  more...

Enhancing Your Creativity ...is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential. Understanding the characteristics you possess that boost your creativity and those that inhibit it can help you enhance your creative output in the workplace. This course explores the essential attributes of a creative person. It also describes barriers  more...

First Aid Medical Emergencies ...edical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Professional Networking Essentials ... professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation ... to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to  more...

Building a Winning Sales Team ... a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Introduction to the Service Desk ...alysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for completely different things will have at least one thing in common you'll reach a Service Desk. This is because most IT service providers  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...entials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of  more...

Developing Your Reputation of Professionalism with Business Etiquette ...ities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way.  more...

Oracle Database 11g R2 Managing Database Memory Performance ...g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which includes the  more...

SAP BusinessObjects Business Intelligence SAP BusinessObjects: Business Intelligence SAP Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence  more...

E-mail Security in Linux ...demonstrates how to configure these systems. In addition, because of its strong-networked and secure framework, Linux can be configured as an excellent network router for small to medium applications. This course demonstrates how to configure Linux as a router and also provides the learner with the groundwork for securing and testing the security of a Linux installation. This course is for  more...

Linux User Notification Device Management ...201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather than send an e-mail to all users, Linux provides facilities for an administrator to post public notices and  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...res tend to focus on restricting the flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...network availability have become crucial to organizations because they depend on their network infrastructure for most of their business processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...th and router resources, yet routing updates are critical because they carry the information that routers need to make sound routing decisions. To ensure that a network operates efficiently, you must know how to control and tune routing updates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...F. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table size, and also reduce memory and CPU utilization. The use of special-case area types to inject default routes reduce the amount of flooding, the link-state database (LSDB) size, and the routing table size in routers within the area. Network designers should always  more...

Managing High Performers ...tion? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better understand what motivates high performers so you can use effective techniques to retain them and develop  more...

Preparing to Dismiss an Employee ...ployee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you  more...

Managing the Dismissal of an Employee ... reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by preparing yourself in advance and maintaining control of the  more...

Developing a Brand Internally ...nally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand development, but an  more...

Field Sales Skills Simulation ...ere are no side effects associated with taking the pills. Because it's a new product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make two sales calls for her. Your first call is to Rick's Pharmacy and your second call is to a supplier of vitamins and  more...

Sales Communication Techniques Simulation ...ns. For example, when a doctor calls an insurance company because a patient needs heart bypass surgery, the company's call-center nurse enters the details of the case into Procedure Protocols Plus. Then, using the provided information, Procedure Protocols Plus helps evaluate the medical necessity of the procedure. In this simulation, you will try to sell Procedure Protocols Plus to Medico  more...

Understanding Organizational Power Politics ...Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power  more...

The Value of Peer Relationships ...ole in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an organization may influence the entire group. This course  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Key Strategies for Managing Cross Functional Teams ... Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course explains  more...

CompTIA Server 2009 Storage ...TIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting this data and the different  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...-switched call is encoded and repackaged into IP packets. Because gateways function as H.323 endpoints, they provide admission control, address lookup and translation, and accounting services. The inherent characteristics of a converged voice and data IP network present certain challenges to network engineers and administrators in delivering voice traffic correctly. This course describes the  more...

IFRS Introduction Conceptual Framework ...Because of increasing globalization and interaction among corporations and national economies, the various users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS and its purposes. It distinguishes between  more...

Oracle Database 11g Diagnosing Oracle Clusterware Node Management ...ur with Oracle RAC instances can be difficult to diagnose because they span across two or more nodes in a cluster. Oracle Database 11g provides various methods for diagnosing and debugging Oracle Clusterware and RAC components. This course discusses the basics of debugging and the use of diagnostics in a RAC environment, including how to use Oracle Clusterware diagnostic files, the DIAG  more...

Overcoming Challenges When Managing Experts Overcoming Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...cess, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people. By collecting data on meaningful outcomes, HR can steer the organization in the right direction, and design initiatives that directly serve the business strategy. This course explores how HR can improve its strategic value by examining meaningful metrics  more...

Software Program Control Flow Fundamentals ...m Control Flow Fundamentals Computer software works because programmers create algorithms, which when broken down, are nothing more than a collection of logical constructs. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF THEN, and repetition using FOR and WHILE loops. This course  more...

Preparing for Effective Business Meetings ...s in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to clarify a meeting's purpose and objectives, and how to determine whether a given meeting is  more...

Basic Business Math Averages Equations ...tory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your mathematical competence and business savvy. This course builds on the basic math that you learned in your school years, showing you how to apply those skills to some common business situations. It helps you to confidently  more...

Business Law Basic Concepts ...ll determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and yourself from legal issues. Through this course, you'll be made aware of some of the most common business law issues that can impact you in your daily activities. These  more...

Advanced HTML5 Advanced HTML5 This course provides instruction on many of the new API's that have been introduced with HTML5 relating to web support, communication, and 3D graphics. The course also covers features that are strictly speaking not part of the HTML5 specification, but are often associated with HTML5 because they were introduced at much the same time.  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...ves has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...ves has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This  more...

Proven success in building an E-business ...f the costs associated with starting an Internet business because you will be taught all of the language and technological information you need to make sound, informed and educated business decisions. Taught by April M. Adams founder of Borderinfogrp.com, you will learn everything you need to learn about how to start, build, manage and market an Internet business. This includes the  more...

Ethics and the Law ...orneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s interests and  more...

Legal Research and Writing ...tyle and content. Sample responses will not be available. Because students are able to have a draft reviewed, students will not be permitted to resubmit a final writing project for a better grade. Office Hours: I am available at any time at or . You may contact me during those times via email or instant messenger. My user name is , , . If you wish to use this service, please sign up at  more...

Comprehensive Medical Transcription Training ...tive training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a "platform learning system" unique in the training field it provides up-to date reference books and other course materials at no additional cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using  more...

How to Analyze a Film Self-Directed ...me films/directors/theories more interesting than others; because you are in charge of your own learning management, you may opt to delve deeper into the areas that interest you most. This course can be completed sooner if the student chooses to advance their independent study activities. How to Analyze a Film ? Self-Directed This comprehensive self-directed course uses exercises, activities,  more...

Word 97 Level 1 This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools.  more...

Understanding the Learning Process ...ht have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between you and your employees.  more...

Pharmacy Technician Career Training Program ...ties that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your  more...

Pharmacy Technician National Certification Exam Preparation Course ...y Calculations ? The National focuses heavily on math and because of this, the Calculations Review by itself is worth the price of this course! Most Pharmacy Technicians are not confident in their ability to perform difficult Pharmacy Calculations. Teaching calculations is definitely our specialty! The Course begins at the VERY beginning and gives you complete explanations and easy-to-follow  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Cafeteria Plan Training & Certification Program ...they are often among the hardest to design and administer because of the numerous design and reimbursement options and the complexity of handling reimbursement requests. Our Section 125 Cafeteria Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements that will help you understand Cafeteria Plans from start to finish,  more...

5S TRAINING ...ers in operational settings. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of real-time experience to his training and consulting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to  more...

NETS`T - National Education Technology Standards for Teachers This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...

Flash I: Mastering the Tools Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

14 Purchasing Best Practices ...e world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and  more...

Bartending to the Max-Online ...dous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice  more...

ESL for Business - E-mail Communication ...y. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business  more...

ESL for Business - Letters and Memos ...y. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Letters and Memos. This is one of three ESL For Business  more...

ESL for Business - Special Documents ...y. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Special Documents. This is one of three ESL For Business  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Speak Smart: - Oral Grammar ...om glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program provides practical tips in  more...

Supply Management Contract Writing ...rade;t know how to write a contract. This is troublesome. Because if you aren ™t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time  more...

The Art of Active Listening ...Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a  more...

Write for Business with Companion CD Write for Business, an award-winning business writing and communication handbook for professionals in every business field, helps promote effective written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...le ?Medical Transcriptionist? has changed over the years. Because each report becomes a part of a patient?s permanent healthcare record, the medical transcriptionist transcribes it with care, relying on extensive knowledge of medical terminology, anatomy, pharmacology, human diseases, surgical procedures, diagnostic studies, and laboratory tests to produce an accurate and complete medicolegal  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Conducting the Behavioral-based Interview ...iffers significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from non-behavioral responses. You'll discover how you can use role plays, structured situational questions, and take-home  more...

Conquering Conflict through Communication ...because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively, use feedback in your teams,  more...

Legal Pitfalls Regarding Independent Contractors ...ndependent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This course will examine the various aspects of hiring and managing independent contractors. You will summarize the hazards of misclassification, learn how to  more...

Models for Managing Technical Professionals ...Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety  more...

Developing Career Plans for Your Technical Professionals ...evelopment for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain  more...

Problem Performance Identification ...e distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for  more...

Critical Thinking Skills for Managing ...g to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation  more...

Lean Logic ...ggestions may also strike you as counterintuitive. That's because Lean Manufacturing is more than a concept, it is a philosophy based on definitions, vocabulary, and principles that may be foreign to you. In this course, you'll receive an explanation of lean manufacturing logic and learn about its evolution, definition, philosophy, and critical principles. In Lesson 1 you'll uncover what lean  more...

The Life Cycle of an IT Project ...it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of  more...

Cost Management and IT Project Trade-offs Have any of your IT projects lost money because of inaccurate budgeting or client changes to project scope? This course will help you eliminate budgeting problems by providing you with techniques to manage project costs. It will also provide you with a new approach to manage client changes to reduce negative impacts on project plan and scope changes.  more...

The Mechanics of Communicating Effectively ...nguage are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The  more...

Listening to Comprehend ...visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off  more...

Team Feedback A Guide ...ged, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation, and explore methods for communicating feedback. In  more...

Increasing Emotional Intelligence ...uccessful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for gaining control of their feelings. This course will provide you with the skills to increase your  more...

Available Presentation Resources ...Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Sales Management Building a Championship Sales Team ...rviewing Diane Kennedy, a candidate for a sales position. Because this is your first experience interviewing a candidate, Drew Canfield, Director of Sales, will sit in on the interview. You will need to prepare for the interview with Diane by creating lead questions and reviewing her resume. Then you need to follow the steps for conducting the interview. Unit 2: Building Sales Team Unity (0.5  more...

Consulting Skills Building Consulting Relationships ...ltant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...of Connection Sharing. Match the problems that can arise because of the Connection Sharing design with their solutions. Install Connection Sharing by using the Routing and Remote Access window. Configure the Connection Sharing server. Identify the problems that can occur while trying to implement Connection Sharing and their causes. Create a shared folder on a network by using the Computer  more...

Exchange 2000 Infrastructure Design--Part 1 ...0 Servers implements routing of groups rather than sites. Because the new topologies supported by Active Directory include hub-and-spoke, mesh, and serial link, network planners will have to consider how best to design the upgraded network. This course also covers designing a backup and restore strategy for your Exchange 2000 system. A well-designed strategy can help you recover from various  more...

Moving from Technical Professional to Mgr Series Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas  more...

Economics Basic Concepts in Microeconomics ... bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The Logic of Consumer Choice (1 - 2 hours) Account for Labor Demand in the Market.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...or, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2:  more...

Workplace Aggression Defusing Aggressive Situations ...con's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. Unit 3: Handling a Violent Incident (0.5 - 1 hour)  more...

Women in Leadership Leadership Roles Styles ...obin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours) Identify the common styles of  more...

Women in Leadership Developing a Leadership Path ...with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's issues in the workplace, you must outline the  more...

Business Problem Solving The Problem Solving Process ...number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've indicated a need to identify and address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to  more...

Business Problem Solving Critical Thinking Info Analysis ...date for an internal project management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2:  more...

Essentials of Management Negotiating Skills ...tion by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other persuasive negotiating tactics. Learn To Use creative problem solving when negotiating. Explore different options for win-win solutions.  more...

Managing the Expert Managing the Unique Needs of Experts ...ng Bruce with professionalism. Your meeting will be brief because you are leaving for a two-week vacation later that day. In the second part of this simulation, you will meet with Bruce again three months later. You have been receiving e-mails from Bruce's co-workers complaining of his prima donna attitude. Together, you and Bruce will identify pitfalls of a prima donna attitude and discuss  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Brand Management Building Brand Equity ...nd owned by Icon and it is struggling in the market place because consumers are not accepting the digital audio player. You are meeting with Don Hamilton and Kelly Landry to discuss ways to make this brand as successful as it has the potential to be. As the new Brand Manager, you must find a way to increase the equity of the Platinum brand. Your goal is to present ideas on how to increase brand  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Motivation Empowering to Increase Motivation ...efits those organizations and their employees' experience because of empowerment. Unit 2: Success Strategies for Empowerment (0.5 - 1 hour) Identify organizational barriers to empowerment. Determine how to overcome organizational barriers to empowerment. Identify management barriers to empowerment.  more...

Project Leadership Overcoming Obstacles ... customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales began to slow down. In today's meeting, you tell the Product Design team a a ?Nancy Hurst, Ronald Spear, and Don Hamilton--that the X3 needs to be redesigned. Your job is to help the team deal with and, eventually, accept the change to  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... software. Recently, a similar project team was dissolved because it wasn't performing very well. This was due to a lack of training and conflicts within the team. Your boss, Katherine Cavanaugh, has called a meeting to ensure that your project will be more successful. Unit 3: Team Support (1 - 1.5 hours) Identify two types of communication channels. Identify options for communicating  more...

Six Sigma and the Voice of the Customer ...ing that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased market competition, modern consumer protection laws, and expanded customer awareness have helped negate the influence of this  more...

Six Sigma DMAIC Analyzing the Process ...mperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9 percent error-free. As far as your perfect cup of coffee is concerned, error-free means that  more...

Six Sigma DMAIC Controlling the Improved Process Have you ever worked hard to improve yourself in some way--for example, to lose or gain weight, or to exercise regularly? If you have, you know that you have to work just as hard to maintain your progress. The same thing can be said about an improvement in a business process. Six Sigma Green Belts and team members work hard to achieve the Six Sigma level of perfection in a process, and they have  more...

Hazardous Materials ...ns. Every year thousands of workers get injured or killed because of fatal chemical or other toxic hazards. OSHA, EPA, DOT and other authorities have provided many rules and regulations in order to prevent hazards and perform safe operations at the workplace. LEARNING OBJECTIVES: - Understand general requirements of handling/ working with hazardous materials - Explore how to  more...

Means of Egress and Fire Protection ...ly/ aQIxpB Thousands of people are injured or killed because of inappropriate exit routes. This self-paced, online safety course gives students a basic understanding of means of egress and fire protection methods. LEARNING OBJECTIVES: Explore general requirements of exit routes Learn about emergency action plans Emphasize the essential aspects of a fire protection  more...

Using Hospice and Palliative Preferred Practices to Create a Plan of Care ...lliative Preferred Practices to Create a Plan of Care Because of the complex needs of hospice and palliative care patients, clinicians must be able to construct a plan of care that will accurately chart a patienta ™s progress towards outcomes that enhance his or her quality of life. To accomplish this important service, clinicians should employ a system of preferred practices to  more...

PCard Best Practices eLearning ...of formal procurement procedures. The PCard is attractive because it allows users to make purchases faster and with less documentation. Taking this course may enable your organization to authorize you as a designated card holder. After taking this course, the participant will be able to: 1. Identify a PCard 2. List the benefits of a PCard system 3. Know the steps used to obtain a PCard  more...

SowellEAC Online Enterprise Architect Certification Program ...al and can begin the program at any time. Class Size: Because the number of students taking the course at any one time is fluid, there is no set minimum or maximum number of students. The Student Project: Each student will participate in building an architecture, either as an individual or as a member of a group. The project architecture will evolve throughout the program, as the  more...