Online Becker eLearning - Training Resources

Sales Skills Prospecting Addressing Needs ...s simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting,  more...

Communicating w Difficult People Handling Difficult Co-Workers ... In this simulation, you will meet with Cindy Becker, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of enthusiasm and initiative. You are also required to share the responsibility for supervising the  more...

Facilitation The Effective Facilitator ...u will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on  more...

Coaching Communicating with Employees ... In this simulation, you will be meeting with Cindy Becker, a software developer. Cindy is responsible for compiling the work of other developers on the team in order to create the final program for a new product. You need to use appropriate language and watch for nonverbal communication to determine what is causing the delays and to coach Cindy in overcoming any problems. Unit 2:  more...

Managing IT Projects Project Planning Execution In a Project Planning and Execution,'' you will learn about project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be  more...

Managing IT Projects Project Control Closure ...encer, project sponsor, and lead software engineer, Cindy Becker. Dave wants to change the project scope significantly. You must control the scope of the project and abide by the rules in the change management plan while balancing the triple constraint of time, cost, and quality. Unit 2: Quality, Risk, and Performance (1 - 1.5 hours) Identify features of quality  more...

Team Leadership Conducting Productive Team Meetings ...ill be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a team meeting by following the appropriate steps. In addition, you will need to lead the team through the phases of problem solving and exhibit leadership qualities while making decisions. Unit 3: Preventing Issues in Team  more...

Project Teams Participating on a Project Team ...s simulation, you will meet for the first time with Cindy Becker, a Software Engineer; Marcus D'Angelo, a Clerk in Accounts Receivable; and Dean Kramer, a Research and Development Assistant. They are all members of a company-based project team that you are leading for the Accounts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Achieving Success Without Authority Focusing on Results ... Simulation Overview: Cindy Becker, an Account Executive at Icon International, is your co-worker and has come to you for advice. She is finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice.  more...

Frontline Leadership Knowledge in the Workplace ...d of this unit, you will meet with Eric Jenkins and Cindy Becker. Eric is the lead Customer Service Representative in the Software Department of Icon's Consumer Products and Services Division, and Cindy is the lead Customer Service Representative for the Computer Hardware Department. You must follow the process for helping your employees overcome obstacles that could prevent them from  more...

Managing IT Projects Project Fundamentals Initiation ...u will meet with Dave Spencer, Project Sponsor, and Cindy Becker, Lead Software Engineer, to conduct a project phase review at the end of the development phase of a project. You need to balance the triple constraint of time, cost, and quality for this project. Unit 2: Project Participants and Processes (1 - 1.5 hours) Identify necessary skills for effective project  more...