Online Becoming eLearning - Training Resources

Architecting Web Content (Master Class)-Self Directed ...ntent. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how to create consistent structures  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) ...freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting organized, establishing themselves as a writer,  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) ...freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting organized, establishing themselves as a writer,  more...

Introduction to ISO 9001:2000 ...becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. The  more...

Architecting Web Content (Master Class) ...ntent. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how to create consistent structures  more...

Senior Professional In Supply Management (SPSM ) Certification Program ... what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6 months. It is suggested that the student schedule the appropriate time needed to successfully accomplish  more...

Ready, Set, XML for Non Programmers ...tent and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make  more...

Recognizing and Responding to Signals of Violence ...se description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Pharmacy Technician National Certification Exam Preparation Course ...nt opportunities open and make the most of your career by becoming Certified. The Pharmacy Technician Certification Board National Exam is a computer based test that is given throughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National  more...

Oracle 10g OCA ...oals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle professional, and demonstrates your firm foundation in the basic  more...

Moving from Trainer to Performance Consultant ...t just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE:  more...

Microsoft FrontPage 2002 Level 1 ... to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of its  more...

Manufactured Housing Appraisal/Valuation Course ...he graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals for Bankruptcy Attorneys, testify at bankruptcy hearings, and for other Manufactured Home appraisal purposes. The successful applicant will also be able to work independently or with national field services companies as a certified appraiser. This  more...

Learn HTML All By Yourself- Advanced ... you how to add a table to your web page. Frames are also becoming increasingly popular and a whole week is devoted to creating multiple frames on a web page. Finally, we conclude this course with an extensive look at forms. One of the most powerful parts of a web page is the form. In general a person fills in the form and then submits it to you. After this lesson, you will be able to create  more...

Introduction to XML ...merce. In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to  more...

Information Technology Infrastructure Library (ITIL) ...structure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little as 2 hours but more time is suggested for in depth understanding. Information Technology Infrastructure Library (ITIL) Lite This eLearning course  more...

Discover the Benefits of Self-Publishing! ...ompanies are taking on new authors and self-publishing is becoming a very viable and profitable option for many authors. If you are considering self-publishing your book, this course will provide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the printers; how to register your copyright, get your ISBN number,  more...

Better Public Speaking- A Low Stress Approach ...becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the power to  more...

Bartending to the Max-Online ...w to mix the cocktails, that is only a very small part of becoming a professional bartender. There is so much more involved in working behind the bar and this class focuses on the most important aspects of bartending in the real world. Yes, the fun part is mixing the cocktails, but often the principles of the business, customer service and ethics are overlooked areas of the job. Bartending is a  more...

Bartending the Easy Way-Online ...nding the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are covered and students will be well-prepared to work as a bartender, in addition to being a valued employee. Bartending the Easy Way is an in-depth study of professional bartending. This exceptional online course will prepare you  more...

Becoming an Effective Team Member Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Dealing With Violence In The Workplace ...ften than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and  more...

Strategies for Facilitating Critical Thinking ...d world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their  more...

Strategies for Transitioning into Management ...ction itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing the realities of management, such as understanding the impact of the  more...

Problem Performance Prevention ...ts for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Making Telephone Calls Count ...of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every  more...

Negotiating Inclusively ...g the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important distinctions among groups that are diverse in other ways. In this way, you  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

Leading without Authority ...y, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the concept of seniority are being replaced by a flat organization structure and intense competition. Such an environment makes the need for leadership skills especially crucial. In this course,  more...

Executing Monitoring Controlling and Closing a Project ...ctually be a dangerous thing. To keep a project team from becoming complacent in response to project success, everyone involved must use the processes from the three Process Groups to keep things on track.Using information from "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, learners will identify the purposes of the Executing, Monitoring and Controlling,  more...

Data Protection in Exchange Server 2007 ...becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Six Sigma Projects and Project Teams ...e right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly  more...

Management of the HR Process HRCI SPHR ...becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes  more...

Strategic Approaches to Total Rewards HRCI SPHR ...ging. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this course are based on the Total Rewards functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). This  more...

The Reasons Why Diversity Matters ...out diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences  more...

Managing and Rewarding Top Performers ... to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. You will also  more...

Taking on a Management Role ...becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one.  more...

Becoming a Manager Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

Introduction to Auditing ...becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits  more...

Executive Level Leadership - Becoming an Executive Leader ...Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership  more...

UNIX--Part 2 Advanced Topics for Users ...can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the features of job control. Identify the guidelines for managing disk space usage. Identify the benefits of networking. Identify the features of Transmission Control Protocol/Internet Protocol (TCP/IP). Identify the  more...

Sales Skills The Fundamentals ...ths. Determine your motivation for becoming a salesperson. Ask specific questions to understand people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process.  more...

Quality Management The Quality Management Process ...zation. Identify the steps for becoming customer oriented. Identify the financial incentives for developing loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation  more...

Managing Business Risk Developing a Risk Management Plan ... Identify the reasons why risk management is becoming more important. Identify methods that can be used to assess potential risks. Sequence the steps for implementing a risk management plan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning  more...

UNIX User Curriculum ...can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals Course 13631 UNIX Part 2: Advanced Topics for Users L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Conceptual A udience End User,  more...

Executive Level Leadership Series The Executive Level Leadership Series includes the following courses: Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Women in Leadership Series The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Home Networking With Windows XP ...becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network,  more...

Excellence in Service Solving Customer Problems ...n customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral styles and using customer-friendly language. Identify ways to identify customer problems. Identify ways to solve  more...

Customer Relationship Mgt Implementing CRM ...l Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer Focused (0.5 - 1 hour) Identify ways to achieve CRM goals and focus on customers. Identify the costs of CRM. Identify the modifications to operations costs that ensure a customer-focused effort. Simulation Overview:  more...

Sexual Harassment Resolving Sexual Harassment Claims ...s seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2:  more...

Women in Leadership Becoming a Leader ...Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information.  more...

Coaching Building Relationships ...l Learning Time 2 to 4 hours Objectives Unit 1: Becoming and Effective Coach Objectives: (1 - 1.5 hours) Identify four reasons why some managers avoid coaching. Identify the characteristics that differentiate coaching from managing. Select the characteristics of a good coach. Establish a  more...

ISO 9001 2000 The Auditing Process In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit  more...

Business Etiquette Communicating in Today s Workplace ...roduce someone correctly. Identify the guidelines for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written  more...

Executive Level Leadership Becoming an Executive Leader ...Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership  more...

Executive Level Leadership Leadership Communication ...ion networks. Follow guidelines to becoming part of communication networks. In a given situation, use communication networks appropriately. Identify five strategies to gain information. Identify qualities that should be assessed when testing information. Apply criteria to test the  more...

Mentoring Developing Your Mentoring Skills ...l Learning Time 2 to 4 hours Objectives Unit 1: Becoming a Successful Mentor (0.5 - 1 hour) Identify the competencies a mentor should have. Identify the four stages of a mentoring relationship. Select the four styles of mentoring you should avoid. Choose a way to mentor based on a given  more...

Mentoring Using a Mentor to Your Advantage ... Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment.  more...

Advanced Six Sigma Your Role as a Green Belt ...ce for this course is individuals being asked to consider becoming a Green Belt, and those interested in learning more about what is involved in the role of a Green Belt in an organization. It is recommended that individuals take the first four courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs  more...

Advanced Six Sigma Preparing for Black Belt Projects ...ce for this course is individuals being asked to consider becoming a Black Belt, and those interested in learning more about what is involved in the role of a Black Belt in an organization. It is recommended that individuals take the first five courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs  more...