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From 123-CBT Computer Based Training
Quality Management The Quality Management Process

...zation. Identify the steps for becoming customer oriented. Identify the financial incentives for developing loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation
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Quality Management The Quality Management Process
Customer Relationship Mgt Implementing CRM

...l Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer Focused (0.5 - 1 hour) Identify ways to achieve CRM goals and focus on customers. Identify the costs of CRM. Identify the modifications to operations costs that ensure a customer-focused effort. Simulation Overview:
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