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Customer Relationship Mgt Implementing CRM

...l Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer Focused (0.5 - 1 hour) Identify ways to achieve CRM goals and focus on customers. Identify the costs of CRM. Identify the modifications to operations costs that ensure a customer-focused effort. Simulation Overview:
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Customer Relationship Mgt Implementing CRM
