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Business Execution in Action ...ey are closely and critically interrelated. Have you ever been in a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a project only to find out the actions of another team in your organization rendered your work obsolete? If only you'd known what they were doing. You'll explore ways to execute to ensure synchronicity in your  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Becoming a Manager Leading and Communicating ...d empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Improvement Methods and Implementation Issues in Six Sigma ...s the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines Lean methods used to reduce waste, such as  more...

Six Sigma and Lean in the Organization ...ivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally developed in Toyota's manufacturing  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

Managing Default Custom and Public Folders in Exchange Server 2007 Managing Default, Custom, and Public Folders in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The primary focus of all editions of Exchange Server has been the messaging and calendar functionality it provides to users, and this remains the case with the release of Exchange Server 2007. This course discusses the  more...

Configuring Windows Vista Applications Configuring Windows Vista Applications Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Windows Vista replaces or upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and  more...

Bloodborne Pathogen Awarenss ...ly infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18, 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an  more...

Stakeholders and the Communications Management Plan Stakeholders and the Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That  more...

Processes for Managing Project Communications ...n the project manager for up-to-date information that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders' information needs and keep the project progressing well: Distribute Information, Manage Stakeholder Expectations, and Report Performance. These processes ensure all project stakeholders have the  more...

Estimating and Budgeting Project Costs Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a  more...

Controlling Costs Controlling Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can  more...

Planning Project Human Resources Planning Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires  more...

Managing Project Human Resources Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell  more...

Integrated Initiation and Planning Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Managing Projects within Organizations Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As  more...

Project Management Overview Project Management Overview PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a  more...

Project Management Process Groups Project Management Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers'  more...

Planning Project Procurement Planning Project Procurement PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Projects routinely require materials, consultants, training, products, and equipment along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the  more...

Managing Procurements Managing Procurements PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the  more...

Project Quality Planning Project Quality Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these  more...

Quality Assurance and Quality Control Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a  more...

Risk Management Planning Risk Management Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur?  more...

Performing Risk Analysis Performing Risk Analysis PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Risk in any project is unavoidable. It doesn't matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk  more...

Risk Response Monitor and Control Risk Response, Monitor, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects,  more...

Project Requirements and Defining Scope Project Requirements and Defining Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with  more...

Create Work Breakdown Structure Create Work Breakdown Structure PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A  more...

Defining and Sequencing Project Activities Defining and Sequencing Project Activities PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for  more...

Estimating Activity Resources and Durations Estimating Activity Resources and Durations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining  more...

Core PMI Values and Ethical Standards Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...

NFPA 1600 Disaster Emergency Management ...mergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a description of the  more...

Building NET 3 5 Applications with Visual Studio 2008 Building .NET 3.5 Applications with Visual Studio 2008 Microsoft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation,  more...

Antitrust - Trade Associations Antitrust - Trade Associations This course outlines antitrust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman  more...

Workplace Violence ...and reduce workplace violence. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Decision Making The Fundamentals ...argue over them and then the opportunity to choose.' It's been estimated that most human beings make thousands of decisions in the course of an average day, many of which are unconscious decisions. It is important for your personal and professional success that you become an effective decision maker. This involves following an established decision-making process and adapting your  more...

FMLA Leave and More ...ok effect on January 16, 2009. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Integrity in the Workplace ...ace Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the  more...

Business Writing Know Your Readers and Your Purpose ... that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in the place of your reader. And you need to carefully choose the words that will create the right tone for your message. When you know who your readers are and what your purpose is, you can tailor your tone to suit them. This will help  more...

Illegal Insider Trading Simulation ...a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result,  more...

Workplace Diversity Awareness Simulation ...a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become  more...

Working with Difficult People How to Work with Procrastinators ...they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up  more...

Planning Managing Project Human Resources Simulation Planning & Managing Project Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project  more...

Asbestos ...es for this course are to list the two agencies that have been principally responsible for generating regulations for asbestos control, define terms associated with asbestos, identify where asbestos-containing materials are commonly found in building materials, list the requirements for signs and labels that identify asbestos exposure hazard areas, identify illnesses related to asbestos  more...

Leading a Customer-focused Team ...ment of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that  more...

DOT Drug and Alcohol Awareness ... financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation  more...

Regulatory Information ...all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will also discuss important regulatory  more...

PPE Repiratory Protection HAZWOPER ...ry Protection (HAZWOPER) Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE. The  more...

Enhancing Your Creativity ... yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential. Understanding the characteristics you  more...

Verifying and Building on Ideas ... are more likely to be relevant and useful when they have been assessed in the context of organizational needs, strategies, and resources. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course covers a  more...

Negotiation Essentials What is Negotiation ...ome of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others, and bargaining. However you think of it, though, negotiation is a process in which two or more parties with different needs and goals work together to find a solution that is acceptable to all. This course defines negotiation and describes  more...

Identifying Project Risk Identifying Project Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project  more...

Developing and Controlling the Project Schedule Developing and Controlling the Project Schedule PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore  more...

Monitoring and Controlling Project Scope Monitoring and Controlling Project Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Communicating Effectively with Project Stakeholders Simulation ...n the project manager for up-to-date information that has been processed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project  more...

Sales Communications Foundations ...experience you offer. Every buying decision that has ever been made, or ever will be made, is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. "Sales Communications Foundations" will help you to understand the  more...

Introduction to Program Management Introduction to Program Management The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities all at the same time. In a similar way, program managers must balance multiple  more...

Professional Selling in the Knowledge Economy ... Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we  more...

Program Life Cycle and Benefits Management Program Life Cycle and Benefits Management Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in  more...

Managing Workplace Harassment Complaints Simulation ...to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of  more...

Dealing With Sexual Harassment Simulation ...ion. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

Doing Business on the Internet ...o the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept, is a difficulty faced by almost all companies that engage in Internet-based commercial activity. Regulation of the digital marketplace is very difficult to achieve and currently, in the United States, much  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Business Ethics Simulation ...actor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered nailer designed for roofing and framing contractors. The new nailer is enjoying quite a bit of initial success. Word of mouth has been great,  more...

Leadership and Management Simulation ...eles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and  more...

Introduction to Lean for Service and Manufacturing Organizations ...uction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial services and banking, call centers, government, IT, retail, and transportation. Lean is a methodology that incorporates a powerful set of tools and techniques designed to maximize customer  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...sses, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly conclusion also helps guarantee that end users' needs and expectations have been met and  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

CISSP Domain Security Architecture Design ...onments. Several access control standards and models have been created by the international community to secure both personnel access and information recovery within an enterprise environment. This course examines hardware and software systems, memory storage types, security models, and security controls. This course guides you through the Common Body of Knowledge (CBK) recommended by the  more...

CISSP Domain Cryptography ...y Professional (CISSP) 2nd Edition Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course covers the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. This course guides you through the Common Body of  more...

Determining Application Compatibility for Windows 7 ...tions and then test and mitigate any issues that may have been detected. This course discusses ACT and how to use it to collect data, analyze issues, and test and mitigate them using development tools. It also discusses when to use shims for compatibility mitigation. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686. Pro:  more...

CompTIA Security 2008 Authentication Methods ...thods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA, hashing, multi-factor authentication, Kerberos, and domain security. This course is one of a series in the SkillSoft learning  more...

SAP ERP Architecture ...ecture SAP The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be configured to  more...

Cryptography ...been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools that can be used to break  more...

Exchange Server 2010 Mailbox Server Administration Exchange Server 2010 Mailbox Server Administration Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The primary focus of all editions of Exchange Server has been the messaging functionality it provides to users, and this remains the case with the release of Exchange Server 2010. This course discusses how to create user mailboxes as well as  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

Planning for Exchange Server 2010 ...y of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified messaging, mobile communications, reliability, and recoverability. This course discusses the new features of Exchange Server 2010 and the hardware required to support an installation. Also discussed are the steps that should be followed when planning for a new  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...sco IP Networks (TSHOOT) v1.0 Switched Ethernet has been the dominant LAN technology for more than a decade, and VLAN-based switched infrastructures are at the core of every campus network. A good understanding of the processes involved in Layer 2 switching and being able to diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network  more...

Windows Server 2008 Management Delegation ...er 2008 Server Administrator Many new features have been introduced with Windows Server 2008 that make managing servers easier. The new Server Manager is an MMC console that integrates several management tools into a single intuitive interface and Windows PowerShell is a new command-line tool that helps you automate system administration. This course discusses system administration with  more...

Management Improvements in Windows Server 2008 R2 ... PowerShell was introduced in Windows Server 2008 but has been more closely integrated and improved in R2, making this simplified command-line utility a timesaver for key administrative tasks. Also to note are the changes in power consumption management, with a series of technologies that allow datacenters to reduce their processor power needs. Windows Server 2008 R2 also revises its Network  more...

The Capital Markets Industry Overview Version 1 ...nancial crisis of 2007-2009. Since then, the industry has been faced with a more stringent regulatory environment, stronger global competition and an increased need for risk management among other challenges. By consolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing  more...

Managing computers Devices Updates in System Center Essentials 2010 ...w the status of updates, and which software packages have been deployed. It also provides a way to remove updates and software packages that have already been deployed to managed computers. This course demonstrates how to manage computers and devices in Essentials 2010 and viewing the inventory on the computers. It also demonstrates how to configure and manage updates and software packages,  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Opportunity Development Simulation Opportunity Development: Simulation In this simulation, you will serve as a sales manager for Koshi Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three  more...

A Essentials 2009 Installing Windows Operating Systems Windows 7 Update ...pTIA A 2009 220-701 CompTIA A Essentials There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the user's interaction with the operating system and computer. This course compares Windows 2000, XP, Vista, and Windows 7 as well as  more...

A Essentials 2009 Using Managing Windows Windows 7 Update ...ting system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

Internet Explorer 8 Basic Features ...browsing, and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality, and Internet Explorer 8 also introduces a new feature called Web Slices, which let you view snippets of sites without leaving the site you're currently on. The History feature  more...

The Fundamentals of Globalization The Global Context ...Globalization: The Global Context Globalization has been defined in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the significance of the  more...

Advanced Data Manipulation Features in Word 2007 Advanced Data Manipulation Features in Word 2007 Microsoft Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of  more...

Creating Custom Slide Shows in PowerPoint 2007 Creating Custom Slide Shows in PowerPoint 2007 Microsoft With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one  more...

Creating Visio 2007 Diagrams Creating Visio 2007 Diagrams Microsoft Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils that enable you to create diagrams quickly and efficiently; along with the Visio Help features that allow you to tap into the vast knowledge base both  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 Microsoft Office 2007: Sharing Information with OneNote 2007 Microsoft With team members working in diverse locations, a central repository in which to store information about customers, projects, and meetings is vital. There's an ever-growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store  more...

Querying Managing XML Data inSQL Server 2008 ...er 2008, Database Development (Exam 70-433) XML has been integrated into SQL Server 2008 so that XML data can be stored within databases using the XML data type. You can query this data using the XQuery language within the XML data type methods. SQL Server 2008 also provides support for using FOR XML to extract relational data from a database in XML format and the use of OPENXML to  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ...eturned based on search words and phrases. PowerShell has been integrated into SQL Server and offers cmdlets to perform actions on database objects using methods within SQL Server Management Object (SMO) models, and to run scripts to perform tasks within SQL Server. Developers can also use Database Mail to send messages to mail accounts within a profile. This course demonstrates how to  more...

Deploying SQL Server 2008 Integration Services Package ... Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server. This course gives an overview of the package deployment options available, the preparations of packages for deployment using package configurations, and the creation of a deployment utility. It also covers the methods used to install packages once deployed to the server,  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...g Services (SSRS) reports and content. After reports have been created and formatted, it is time to make them available to the users that need them. This involves the process of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web  more...

Managing SSIS Packages in SQL Server 2008 ... Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server and then managed by administrator and users. This course gives an overview of the logging feature and how to use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ...transaction that changes data. Security requirements have been a matter of individual concern until recently, but now there are a variety of laws enforcing the privacy and accuracy of data. This course discusses the locking mechanism in Oracle and how to resolve lock conflicts and deadlocks. It also discusses how to manage undo data, and how to implement database auditing and maintain the audit  more...

The Biotechnology Industry Overview Version 1 ...dustrial processes. Some of biotechnology's promises have been delivered, but many have not. False starts are common in an industry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges, industry players can adopt new  more...

MS Windows 7 First Look for End Users MS Windows 7: First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and  more...

Monitor Network Infrastructure in Windows Server 2008 ...e Windows Server Update Services (WSUS) function that has been updated to interoperate with Windows Server 2008, allowing it to act as an update server for network clients. The course also describes the new Windows Reliability and Performance Monitor tool, and the role of data collector sets and reports in monitoring your server. Also covered is the improved Event Viewer, which offers a great  more...

Dealing with Common Meeting Problems ...been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating  more...

Basic Business Math Averages Equations ...ns to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your mathematical competence and business savvy. This course builds on the basic math that you learned in your school years, showing you how to apply those skills to some common business situations. It  more...

Advanced HTML5 Advanced HTML5 This course provides instruction on many of the new API's that have been introduced with HTML5 relating to web support, communication, and 3D graphics. The course also covers features that are strictly speaking not part of the HTML5 specification, but are often associated with HTML5 because they were introduced at much the same time.  more...

DOT Hazardous Materials Transportation ...paring a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The  more...

Shipping Infectious Substances (IATA and DOT) ...paring a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be  more...

Write a Marketable Script in 10 Weeks ...ake things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive criticism. And most importantly, realize that there are thousands of aspiring writers like you out there-don`t get discouraged. I will provide you with some fundamentals, but  more...

Basic Internet Specialist Certificate ...t. There`s so much that can be said about it. So much has been said about it. But there is one thing that every student will realize in time. The Internet is a continually evolving medium. Every day or every month, something new is invented to make the Internet easier to use. This certificate program will cover this most important principle and will go a step beyond. By the end of this  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...urrent tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...l Development HTML workshop presenter. These lessons have been field tested by many students of all ages. Each time these lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many  more...

Expert Certificate Course in Medical Coding ...ways being so prompt in answering my questions. You have been very helpful and encouraging and I have enjoyed this course immensely. I have recommended it to several people already." Thanks, Jennifer Other excited students have great things to say about our program. "I never dreamed I would get this far and in such a short period of time, but I did and I owe it to ordering your courses, I  more...

Medical Terminology Training ...a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in the MT field. It is a doorway to employment in the medical field and a precursor to our billing, coding and transcription course. Plan to complete the approximate 240 hours of study in 3 months or less, dependent on your schedule. If no final is taken, your grade will be  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ...positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website traffic comes from major search engines; how can you learn what to do to get your website ranked high in the engines? This tutorial is designed for everyone, from home-based entrepreneurs to large business owners. You will learn strategies to improve search engine positioning process  more...

Legal Research and Writing ... Attendance at the live chat is not mandatory, but it has been found to be enjoyable by the students and a great way to interact with the professor and classmates.POLICIES AND PROCEDURES: Exams and projects are graded on a scale of 100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the course. Students are  more...

Comprehensive Medical Transcription Training ...iption, Billing and Coding. Student Testimonials: "I have been, and am working a temporary 8-5 job, until this coming Friday, in an OB/GYN clinic while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW!  more...

Legal Nurse Consulting Certificate Program ...m as provided above. CEU & CONTACT HOURS: our program has been approved for 90 contact hours of education credit by the American College of Legal Nurse Consulting. After enrollment into the program, students will receive futher information regarding obtaining the contact hours certificate. CERTIFICATE COURSE SUMMARY: This course is a preparatory course for clinical practice as a Legal Nurse  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...been designed for individuals who have previously enrolled in any web-based search engine training courses or seek Certification based on your search engine training and experience alone. The Internet search engines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals will result in  more...

Authorware for Educators ...ects. All of the files that you need for this course have been included with the textbook. You will modify several Authorware projects that have been created by the author. These projects contain a variety of multimedia objects such as text, graphics, sound, and video. Authorware software is included with the textbook. However there is a 45-day time limit on using the software. The following  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you can. You will learn what  more...

How To Master Staying Positive ...os. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time managementa and, to keep you focused on opportunity and growth, applying emotional intelligence in the workplace. IMPORTANT NOTE:  more...

Internet Basics ...been an integral part of many peoplea ™s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information. IMPORTANT NOTE:  more...

Recognizing and Responding to Signals of Violence ...ing, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or  more...

Understanding and Using Contracts ...course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other  more...

Advanced Business Spanish This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world.  more...

Pharmacy Technician Career Training Program ...spread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams  more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

How to Build And Maintain Rapport With Your Clients ...t. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher level skills and  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. How do you go about learning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how to ?tweak? your web site by analyzing it and making the necessary changes in order to ensure your success and  more...

Certificate in Technical Writing ...hnical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing  more...

Certificate in Technical Writing for Current Technical Writers ...or Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university  more...

Administering Linux Administering Linux will teach the student how to configure and administer Linux once it has been installed on your system.  more...

The Trump Way to Wealth ...billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As  more...

Turn Your Life Experience Into College Credit ...tutions will use to evaluate your prior learning. It has been designed to give you direction. It is exactly for anyone, anywhere in the world who has a dedicated desire to better themselves, build self-esteem and take a significant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life  more...

Information Technology Infrastructure Library (ITIL) ...been designed to offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification  more...

5S TRAINING ...gs. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of real-time experience to his training and consulting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent  more...

Shipping with Dry Ice ...been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90  more...

IATA Dangerous Goods ...been designed with specific exercises related to the transportation of dangerous goods by air from a shippers perspective. This course covers the fundamentals of shipping dangerous goods by air according to the IATA regulations. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air. This course has been updated to  more...

Faculty Introduction to Online Teaching Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for  more...

Introduction to K-12 Online Teaching ...p an online course or course supplement. This course has been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. It is also a prerequisite to the Intensive Course Development class. This course will: Provide background and path for learning to teach online. Give you the same type of experience your students will have. Show you the importance of engaging  more...

Comprehensive Online Instructor Certificate Program ...p an online course and teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University. Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to all faculty and teachers across the nation, this certificate  more...

Integrating Technology in the Classroom ...Technology in the Classroom Library of online courses has been developed to help educators incorporate the Internet and computers into the learning environment. These courses offer training lessons on what integrating technology in the classroom means and explores how technology can be integrated behind the scenes, such as in lesson planning, as well as within the classroom. With the correct  more...

Using the Power of the iPod in Education: An Overview ...l be provided with practical examples of how the iPod has been and can be used to improve education and will be provided with explanations of how to use the iPod, iTunes, podcasts and other sources in accomplishing these objectives, along with the theoretical underpinnings of why these elements and techniques willl improve the education that is offered to students. This course is designed for  more...

AutoCAD 2006 2D ... also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The  more...

AutoCAD 2006 3D ... also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The  more...

Accounting In An Hour ...e you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company makes and loses money and how assets and liabilities are recorded. If you?ll invest  more...

QuickBooks Pro 2008 ...led training is presented by Debbie Dalrymple. Debbie has been doing computer training since 1992. Starting her training career at Computer Learning Center in Washington DC working with DOS and early Windows applications she has transitioned to the latest Windows software that we know today. Throughout the past two decades Debbie has worked training students and providing technical support and  more...

Advanced Certificate in Technical Writing ...ppens if I need more time to complete? 1 year is what has been set for completion and retention of what has been communicated in this course. Under certain circumstances and extension will be granted such as work, family or medical conditions. A Continuation Fee of $175.00 is assessed if the request is granted. How is the program administered? The entire program is delivered both online through  more...

Bartending the Easy Way-Online ...ers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many  more...

Bartending to the Max-Online ...manage a bar like a professional. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from this course. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ... body piercer. A special section on infection control has been added to this course. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Bloodborne Pathogens and Infection Control for Tattooing  more...

Crystal Reports XI ...Reports XI training is presented by Jason Manibog, he has been in the IT business for the past eight years, five of those as a trainer/consultant. He has conducted numerous classes in Crystal Reports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long  more...

Delegation - Leveraging Through Others ...pert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked  more...

Dreamweaver MX 2004 ...nical Institute, and countless others. Since 1988, he has been involved in desktop publishing and computer graphics. His experience from presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can understand. Frequently Asked Questions How long will it take me to complete the  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...e of 95% qualifies grads for the WPP. When this grade has been achieved, we will put students in contact with participating MT companies, who have waived their usual two-year work experience requirement. Students then test with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT  more...

Hazardous Waste Manifest Update ...t changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on September 5, 2006. The Rule establishes a standard  more...

HTML 4 ...le Sheets.Course Instructor: Rob Tracy. Robb H. Tracy has been immersed in the Information Technology industry since 1994. Robb has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked  more...

Phlebotomy Technician Career Training ...rking phlebotomist with 1 year experience who has not yet been certified, this course will provide the necessary knowledge needed for certification. There are no clinical or externship requirements for the experienced phlebotomist. Note: Clinical hours vary by Certification Agencies and Schools. American Society for Clinical Pathology Association of Phlebotomy Technicians National Phlebotomy  more...

Powerful Negotiation For Successful Buying ...gotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons  more...

Professional Bar Management ...ach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or above will earn you a Master?s  more...

Professional Bar Management Mastery Level Certification ...anding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners, some even with years of experience. Some states have additional requirements for  more...

QuickBooks Pro 2005 ...remost experts on Intuit products, Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate  more...

QuickBooks Pro 2006 ...ntuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate  more...

Strategic Thinking ...pert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked  more...

Technical Communication Industry Certificate - Mastery Level ... can be used as a valuable reference after the course has been completed. Outside of tuition and book fees are there any other costs involved? Yes, you will need to make application for an Official Accredited University, Paper-Based Certificate once you have completed your course of study. The administrative fee is $39.00 Domestic, $49.00 International What are the advantages of taking this  more...

Build Your Own BIZ - Writing a Business Plan ...s via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period of time or even sooner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may  more...

CSS ...nd lists.Course Instructor: Robb Tracy. Robb H. Tracy has been immersed in the Information Technology industry since 1994. Robb has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...on real patients in actual healthcare settings. They have been carefully sequenced by body system and difficulty level to promote maximum retention of details, and provide the vocabulary density necessary for a uniquely effective transcription learning experience. Dictations consist of chart notes, letters, initial office evaluations, history and physicals, consultations, emergency department  more...

Helping Teachers Integrate Web 2.0 Tools Into the Classroom Curriculum This content library helps educators learn, use, and then integrate the latest Web 2.0 tools into their classroom curriculum. Throughout each of the 20 courses, educators answer questions to build their own Curriculum Integration Plan. This personalized action plan will help them integrate these technologies into their classroom curriculum. Enjoy this course for one full year access. Integrating  more...

Valuing Diversity in the Workplace ...se workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn about your own attitudes toward  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Recognizing a Leader ... therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to  more...

Tomorrow s Managers Competencies ... Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that  more...

The Online Branding Environment ...ave to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the e-marketplace and its customers. Learners will explore the difference between  more...

Introduction to Product Management ... new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

The Automotive Industry Overview Version 2 ...sidered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive  more...

The Oil and Gas Industry Overview Version 2 ...been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far  more...

The Manufacturing Industry Overview Version 2 ...ng industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases  more...

Hiring Temporary Contingent Employees ...been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how  more...

Creating a Marketing Campaign Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising.  more...

User State Migration ... settings within and enterprise environment has typically been a complex process due to the number of computers and users involved, however with careful planning and utilization of the new User State Migration Tool migration issues should be reduced. This course explores the User State Migration Tool 3.0 (USMT), including customizing and automating the user state migration process to minimize  more...

Controlling Managing Closing a PRINCE2-aligned Project In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final  more...

Initial Ongoing Processes in a PRINCE2-aligned Project Every good system is based on a framework or architecture that governs its progression - from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework consists of eight distinctive processes that define the management activities of a project's life cycle. They encompass all activities  more...

Managing Quality Risk in a PRINCE2-aligned Project Quality management and risk management go hand in hand. Quality expectations are established at the start of a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good  more...

Techniques for Managing a PRINCE2-aligned Project Techniques answer the question ?How?? Project management techniques are procedures that members of a project team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project  more...

Implementing a Succession Plan Simulation ...ee years. Through aggressive hiring, production staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market  more...

Managing Technical Professionals Simulation ...acic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a crossroads in its development. Competition is fierce, and the company is experiencing difficulty in its recruitment efforts and in the day-to-day management of its  more...

Initiating a Succession Plan Simulation ...a temporary replacement as soon as possible, but have not been able to identify an internal analyst who appears qualified to take over her responsibilities. Thinking beyond the short-term, you realize that a succession program is necessary and go to HR for help to establish one for your department. As it turns out, URG has been struggling with high turnover company-wide and Sandra, the HR  more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 ...been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product  more...

Lean Techniques ...ou see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it?  more...

Automated Installation of Windows Vista ...been greatly simplified with a set up process that relies on image-based installation architecture. Not only does Windows Vista provide a new image and deployment platform, but it provides a collection of tools used for ease of deployment automation. This course introduces robust deployment tools such as Windows Automated Installation Kit (AIK) and its various components, including Windows  more...

Strategic Planning and Positioning for IT Projects ...been involved in information technology (IT) projects where the client was disappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project. In addition, you will learn about  more...

Internal Customer Service Conflict and Complaints Simulation ... Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be  more...

Project Planning Controlling a PRINCE2-aligned Project An effective project management methodology requires a foundation of core components that allow project managers, project boards, and project team members to organise and control the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans,  more...

Managing Sexual Harassment Problems Simulation ...u that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses  more...

Overview of Project Managing a PRINCE2-aligned Project Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects.  more...

Oracle Database 11g Storage Enhancements recognize ways in which storage has been enhanced in Oracle Database 11g using Automatic Storage Management's (ASM's) commands and extensions.  more...

Etiquette at the Business Meeting Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will  more...

Enhancing Listening Skills ...been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve  more...

Crafting Deals ...unities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument.  more...

What to Do When the Going Gets Tough ... circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll  more...

Improving Your Cross-cultural Communications ...been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and  more...

Essentials of External Consulting ...y acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and  more...

Evaluation and Review ...your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about  more...

Essentials of Internal Consulting ...on as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these  more...

Evaluating Internal Assignments ...your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you to review internal consulting projects, complete  more...

The Technical Professional as Internal Consultant ...been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Excellence in Internal Customer Service ...ss climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone  more...

Brand Management Developing a Brand Strategy ...ring presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is created. Unit 2:  more...

Sales Skills Prospecting Addressing Needs ...or Icon's line of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your  more...

Sales Skills Developing a Winning Strategy ...rkers in Icon's Web Services Department. Crystal has just been assigned to handle Shaunessey Imports, a potential client that is looking for a website design service. She is uncertain about how to consult with her client's representatives about the company's needs. As her peer, you must use the steps of the consulting strategy to help her develop a sales proposal and consult with the Shaunessey  more...

Professional Selling Over the Phone Closing a Sale ...rkstations from Icon. In previous conversations, Lori has been impressed with Icon's product but has been hesitant to commit to the sale since FCU's Board of Directors is resistant to upgrading FCU's current computer system. It is your responsibility to do everything you can to work with Lori to create a solution that resolves her objections. If necessary, you are authorized to offer Lori a 15%  more...

Consulting Skills Building Consulting Relationships ...n Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Quality Management Quality Management Tools ...accounts payable process. Recently, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying invoices. For this simulation, you will concentrate primarily on the invoice approval process. You will have to perform a few calculations during the sim, so a calculator may be helpful. Unit 2: Tools to Identify Problem Causes (0.5  more...

Managing Business Risk Developing a Risk Management Plan ...Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives  more...

Oracle Database 10g Administration Workshop II Part 3 ...l, you can flash back a table or recover a table that has been dropped by mistake. The course also covers the tools used to monitor and improve database performance as well as detect and repair database corruption. Learn To: Identify features of Flashback technology. Identify features of Flashback Database. Sequence the steps for configuring Flashback Database using SQL.  more...

Oracle Database Administration Workshop I Part 2 ...s, transferring data, and defining tables and schemas has been discussed at length. Attention has been paid to DML and also to PL/SQL code, which is Oracle's proprietary fourth generation programming language that enables Oracle applications to interact over different operating systems and hardware platforms. Learn To: Identify features of database user accounts and profiles in  more...

SAP R 3 v4 0 MM Warehouse Management ...hasis Skills-Based A udience This course has been primarily designed for employees working within the fields of warehouse management, such as warehouse managers, warehouse employees, project participants coordinating warehouse processes, employees working in functions which interface with the warehouse. Participants should have completed the following courses: 12272 SAP  more...

SAP R 3 v4 0 Investment Management - Overview ...hasis Skills-Based A udience This course has been primarily designed for employees working with SAP R/3 on a daily basis within investment planning, such as management accounting, asset accounting, investment controlling and employees dealing with administration of investment budgets. The purpose of this course is to provide skills in regular business procedures within  more...

SAP R 3 and the Euro ...asis Informational A udience This course has been primarily designed for Managers and employees who are responsible for the EURO project and those who require an understanding of the business implications of the EURO. Students of this course will need to possess a sound grasp of business issues generally. T otal Learning Time 2 - 3 Hour(s) Course Contents Unit 1:  more...

SAP R 3 SD Overview and Master Data ...hasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support, sales, shipping, billing and Sales Information System. The course is also appropriate for R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 13033 Working with  more...

SAP R 3 SD Sales and Shipment Processes ...hasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support, sales, shipping, billing and Sales Information System. It is also appropriate to R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 12749 SAP R/3 Fundamentals;  more...

Oracle SQL Specifics Creating and Managing Database Objects ... data dictionary table to confirm the privileges you have been granted. Use the REVOKE statement to remove privileges granted to other users. Use the CREATE SYNONYM statement to create a synonym for an object. Unit 5: Using SQL*Plus Commands Duration: 1 Hour(s) Identify how the data returned from a query is defined for interactive and non-interactive reports. Use a single  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ...3. In addition, the first part of this series should have been taken, course 60121 Oracle SQL and SQL*Plus: Advanced Select Statements. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: SQL*Plus Duration: 3 Hour(s) Differentiate between SQL and SQL*Plus. Match the SQL*Plus command categories with sample tasks. Write the code to display the column  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum ...tant certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retreival Techniques  more...

Oracle8 Certified Database Administrator Curriculum ...tant certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML &  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...e steps to compute the amount of sharable memory that has been used using SELECT SUM query. Perform the steps to keep large objects using the supplied DBMS_SHARED_POOL package and the KEEP procedure. Perform the steps to view the reserved pool space within the shared pool using the V$SHARED_POOL_RESERVED view. Identify the guidelines for tuning the shared pool reserved space. Perform  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 ...rify that a publication that was sent to a subscriber has been successfully delivered using the Replication Monitor. Unit 3: OLAP Services, Dimension and Aggregation Duration: 2 Hour(s) Identify the functions of the OLAP Manager. Match DSOs with the collections contained in them. Build a shared dimension by using the OLAP Manager. Assign a member property to a dimension member by  more...

Exchange Server 5 5 Concepts and Administration - Part 1 ...es. Identify the Windows NT security features that have been integrated with Exchange Server. Match the core components of Exchange Server messaging infrastructure with their functions. Match the additional components of Exchange Server messaging infrastructure with their functions. Identify the features of the Microsoft Outlook client. Identify the new features of Exchange Server  more...

Lotus Notes 6 New Features of IBM Lotus Notes 6 ...on functionalities and enhancements. Lotus Notes Help has been greatly enhanced in this release so learners will find plenty to assist in the topics teaching the new Help functions. Special focus is placed on Welcome Pages, Calendar and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new  more...

SQL and PL SQL DML and DDL ...he tables of another user when appropriate permission has been granted. Name database objects according the Oracle naming conventions and guidelines. Identify the syntax of the CREATE TABLE statement. Identify the use of constraints as a means of enforcing data integrity. Prohibit null values using the NOT NULL constraint. Define a unique constraint for a column to ensure that two rows do  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...CHE view. Compute the amount of sharable memory that has been used by using the V$SQLAREA view. Keep a large object in memory by using the KEEP procedure of the DBMS_SHARED_POOL package. View the reserved pool space within the shared pool by using the V$SHARED_POOL_RESERVED view. Identify the actions for tuning the shared pool reserved space. Compute the amount of space used for a test  more...

International Business Essentials Succeeding as a Global Manager ... in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a successful reengineering of the company. You will also need to consider the  more...

Exchange 2000 Server--Part 2 Configuring ...tudents how to configure Exchange 2000 server once it has been installed. Even experienced Exchange 5.5 administrators will find a great deal of new material in this course as configuration details relating to Exchange 2000 Server's enhanced scalability is covered. The hands-on consequences of enhancements such as multiple data stores, improved clustering, and native support for Internet mail  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...rse covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...rse covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Self Development Increasing Your Assertiveness ...ce Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour) Identify  more...

Time Management Developing a Plan ...scuss the benefits of completing a time audit. Stacey has been late with a number of call reports, and Carol is behind on the customer evaluation project, making the time audit a necessary step in improving each employee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss various time management principles. Then, you will meet with  more...

Career Development Professional Networking ...ting Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give you direction and hints about how to  more...

Moving from Technical Professional to Mgr Series Getting Started ...You are a project manager with Icon International. You've been appointed by Katherine Cavanaugh, Senior IT Manager, to manage the Reservation project. The project involves adding more features to the popular Reservation database. This project is in response to requests from some of Icon's major clients, who have asked for more functionality in areas such as greater data collection, specialized  more...