Online Before eLearning

Screening Applicants for Interviewing ... much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based on a thorough job analysis, will help you evaluate applicants' resumes effectively. You'll be able to  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Creating a Business Execution Culture ...ced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the  more...

The Ins and Outs of Capital Budgeting ...e illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of Money and shows you how to use this information as well as Net Present Value, Profitability Index, Internal Rate of Return, and Payback Period to evaluate different investments. The unification of the information and tools presented in this course will  more...

Data Collection and Measurement in Six Sigma ...'s success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data types,  more...

Six Sigma Projects and Project Teams ...ith a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project team is also explored. Champions will learn how to shape and align the dynamics of their sponsored team to the organization's business goals. Finally, the course demonstrates the all-important  more...

First Aid Basic ...immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of  more...

Installing Windows Vista ... Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an expensive upgrade be required in order to support the chosen operating system? This course is designed to describe the basic hardware requirements of Windows Vista as well as the different versions of the operating system and their different capabilities.  more...

Defensive Driving Fundamentals Defensive Driving Fundamentals This course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Advanced Customization with MS Project 2007 ...moving tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally, if you need to modify information associated with tasks and resources, create custom tables, or create a work breakdown structure, Project 2007 provides a flexible, all-encompassing solution. This course outlines the  more...

Technology and Implementation Considerations ... identified, and technologies must be carefully evaluated before proceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...aging emotions within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and  more...

Independent Contractors Temporary Employees ...emporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks  more...

Decision Making Tools and Techniques ...optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you.  more...

Business Writing Know Your Readers and Your Purpose ...em most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing. Do you need to inform customers about a new policy, or do you need to persuade employees to adopt a new business practice? Knowing your purpose will focus your message, making it clear to readers why it is important to them.  more...

Business Writing Editing and Proofreading ...ate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and  more...

Illegal Insider Trading Simulation ...idual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent, or  more...

Workplace Diversity Awareness Simulation ...idual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent or  more...

Using E-mail and Instant Messaging Effectively ..., information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively.  more...

Business Analysis Enterprise Analysis ..., in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the investment required for the solution must be justifiable before implementing it. This course provides an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide)  more...

Business Analysis Verify and Validate Requirements ...ht include how much money you have to work with, how long before the project needs to be completed, and who can work on the project. This course provides an overview of requirements analysis activities as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers the  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Communication Skills ...stand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course  more...

Introduction to Event Management ...ms that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of  more...

Incident Management Interactions ... possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident Management process, including identifying, categorizing, and closing incidents. This course also details the different ways incidents can be triggered, and the interfaces of incidents and Incident  more...

Request Fulfillment Process Interfaces and Challenges ...new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor planning. Efficient request fulfillment is critical to keeping your customers happy. And in order to perform well, you need a clear definition of the types of requests that can flow through request fulfillment processes, and  more...

Using Surveys to Measure Customer Satisfaction ...tive that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Strategies for Transitioning to Technical Management ...ger, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers a key part of making the transition into management. It also describes leadership styles you'll use in your role as manager  more...

Mentoring Effectively ...into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various  more...

Implementing a Mentoring Program for the Organization Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about  more...

Preparing for Outbound Sales Calls ... The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the  more...

Preparing for Inbound Sales Calls ...ing? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the structure  more...

Prepare for Success Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and  more...

Managing Workplace Harassment Complaints Simulation ...idual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent, or  more...

Dealing With Sexual Harassment Simulation ...idual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent or  more...

Critical Requirements and Benchmarking for Six Sigma ...takeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and  more...

Customer-Focused Management ...global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers. This course explores the relationship between the treatment of internal customers and the impact on external customers. It examines techniques used to identify and segment external customers, while  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...nsitive data such as voice to be dequeued and sent first (before packets in other queues are dequeued), giving delay-sensitive data preferential treatment over other traffic. This course describes the queuing architecture: traffic-policing, traffic-shaping, CBWFQ, and LLQ. Cisco AutoQoS represents two technologies, Cisco AutoQoS VoIP and Cisco AutoQoS for the Enterprise. These technologies  more...

The Voice of Leadership Inspirational Leadership The Voice of Leadership: Inspirational Leadership In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders  more...

Essential Skills for Admin Support Professionals--Simulation ...istrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks Oracle Database 11g R2: Performing Restore & Recovery Tasks Oracle As a database administrator it is very important to understand how to restore and recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying  more...

Marketing Essentials Introduction to Marketing Marketing Essentials: Introduction to Marketing How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right  more...

SAP BusinessObjects Business Intelligence ...y be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence (BI) is an enterprise solution that provides businesses with a comprehensive suite of tools to collect and prepare the enterprise's data for reporting and  more...

Communications Skills ...stand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...ative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service provider (ISP) can be implemented, planning needs to be completed. To plan for connectivity to an ISP properly, the network designer must take into account certain details. This course provides the knowledge required to implement enterprise-to-ISP connectivity. This  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...perate in an environment with multiple routing protocols. Before configuring the exchange of routing information between routing protocols, you must understand the procedures for and requirements of each routing protocol as redistribution must be configured correctly for each routing protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information.  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...es the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of new Windows Server 2008 servers and the migration of Active Directory objects using the Active Directory Migration Tool (ADMT). When administrators restructure an enterprise,  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...re of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows Update and Microsoft Update, in keeping client system  more...

MS Word for MAC 2011 Saving Printing Spellchecking MS Word for MAC 2011: Saving, Printing & Spellchecking Microsoft Word for Mac 2011 offers a variety of features that enable you to finalize your documents, including various saving and printing options. It also includes a spelling and grammar check tool that helps you to avoid embarrassing mistakes in your documents before sharing them with others. Once you're ready to share your work, you  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

The Accounting Cycle and Accrual Accounting ... financial transactions. You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for correctness, and then  more...

Writing for Technical Professionals Preparation Planning Writing for Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to  more...

Working with Text and Paragraphs in Word 2007 ...g options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition, the creation and formatting of bulleted, numbered, and multi-level lists and the insertion of symbols or special characters are demonstrated. Setting margins, paragraph  more...

Printing Help and Automated Formatting in Word 2007 Printing, Help, and Automated Formatting in Word 2007 Microsoft Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles,  more...

Advanced Formatting in Word 2007 ...ts. With Word 2007, these tasks are made easier then ever before, specifically with the use of theme colors, theme fonts and theme effects. This course demonstrates how borders, shading, margins and horizontal lines are used when creating interesting documents and implementing emphasis to various parts of a document. Themes colors, theme fonts and theme effects are explained in detail and  more...

Creating Visio 2007 Diagrams Creating Visio 2007 Diagrams Microsoft Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils that enable you to create diagrams quickly and efficiently; along with the Visio Help features that allow you to tap into the vast knowledge base both  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...trategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic leader, deploying a strategic vision, and developing a talent strategy.  more...

Oracle Database 11g SQL Performance Database Replay ...hange by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance Analyzer to ascertain performance gains following a database change and to test the impact of proposed changes. Maintaining SQL  more...

Oracle Database 11g Basic User Strong Authentication ... is that you must know your users. You must identify them before you can determine their privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores authenticating users with passwords or the operating system, and protecting passwords and database link  more...

Basic Presentation Skills Planning a Presentation ...n the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate Negotiation Skills for Sales Professionals: Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable  more...

Managing Resources During Difficult Times ...ere are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected. This helps avoid negative consequences. This course covers strategic responses to difficult times, such as cutting unnecessary costs and building relationships with customers, suppliers, and  more...

Just Write! Keeping a Journal It`s never too late.Get started recording your life. This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants  more...

Write a Marketable Script in 10 Weeks ... interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive criticism. And most importantly, realize that there are thousands of aspiring writers like you out there-don`t get discouraged. I will provide you with some fundamentals, but the  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Proven success in building an E-business ...Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Expert Certificate Course in Medical Coding ...mes!!!) but practice makes perfect. I have 25 charts left before completion." Pat "I want to say THANK YOU for always being so prompt in answering my questions. You have been very helpful and encouraging and I have enjoyed this course immensely. I have recommended it to several people already." Thanks, Jennifer Other excited students have great things to say about our program. "I never dreamed  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ... and will inform you when those rankings change. However, before Search Engine Commando can ?do its stuff? and for the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. This tutorial is self-directed and self-taught, and it is great for participants who prefer to work at their own pace. You can work through  more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a  more...

FrameMaker I: Getting Your Feet Wet Create simple documents using Adobe FrameMaker. Learn how to apply formats to FrameMaker documents, apply templates, create tables, and work with graphics and anchored frames. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical  more...

PowerPoint 2000 ...nally, students will learn how to add clip art and tables before finalizing and viewing their presentations. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. Students will also design presentations for the Web. Mastery of the advanced part of  more...

PowerPoint 2000 Level 1 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Starting A Business?: How To Develop An Effective Business Plan ... small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your business after completing this self-paced  more...

The Internet - Applying the Basics to your Business ...lly for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...y of enrollment. What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course Buying a home is exciting. For many, it?s an opportunity to make their dreams come true. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Supervisor`s Role in Preventing Accidents ...rgets, human resources, and more. And that ™s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing Accidents, we ease supervisors into the critical part that  more...

Accounting In An Hour ...dge in the subject area and review the course description before enrolling. This course is self-directed and should not be considered as a replacement for a 15 week face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are  more...

Adobe After Effects CS3: Advanced ... test drive tools that you may have never ventured to try before, such as painting and keying. Ko wraps up the course with a closer look at the all new Puppetry and Shapes tools.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe After Effects CS3: Advanced Ranging from casual  more...

Adobe RoboHelp Workshop ...ged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on how to get a copy of the PDF or help file. Webber, Granor. Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. Hentzenwerke ISBN 1930919603. There will be reading quizzes on the chapters of this book. Educational Discounts When you sign up for this class,  more...

Basics Of Smart International Procurement ...itical things every purchasing professional needs to know before buying from foreign suppliers! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students  more...

Microsoft Exam 70-504: TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development Training Course ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-504: TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development Training Course This course offers you the most effective way to earn your  more...

Effective Management Principles Within the Law ... specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. As a consequence, many  more...

Find and Purchase Income Producing Properties--Instructor-Led ...h Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two business days  more...

Find and Purchase Income Producing Properties--Self-Directed A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

Home Energy Fundamentals ...u will get an understanding of the fundamentals of energy before going on to receive a detailed primer on how your home uses energy and how to reduce your energy consumption and make your home more comfortable. Whether you are concerned with residential or small business applications, after this course you will understand how your home or business uses energy, acquire useful knowledge about the  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Learn Grammar the Easy Way (Part 1) ...that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the  more...

Writing Web Content (Master Class) ...cs to adopt when writing, background on ?the reason why,? before-and-after examples, advice on how the guideline should be adapted for particular audiences, challenges, and answers. You?ll write lots of short passages, review the prose on public sites, and evaluate how well these sites follow our guidelines. The instructor Anthony Agerskove will give you feedback and important insight on your  more...

Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation This course offers you the most effective way to earn your Microsoft Certified Technology  more...

Microsoft Exam 70-561: Microsoft .NET Framework 3.5, ADO.NET Application Development Training Course ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-561: Microsoft .NET Framework 3.5, ADO.NET Application Development Training Course This course offers you the most effective way to earn your Microsoft Certified  more...

Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development This course offers you the most effective way to earn your Microsoft Certified Technology  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course The MCTS 70-620 training course TS: Microsoft Windows Vista, Configuring teaches  more...

Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course ...that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course This course, MCTS 70-640 Windows Server 2008 Active Directory Configuring  more...

Adobe Flash CS4 Professional: Advanced ...gn and coding techniques to create stunning Flash movies! Before you`re done watching this training series, you`ll see you`ll know how to build more efficient movies from a design perspective, and how to handle larger-scale, more complex projects. Plus, you`ll lift the mystery behind ActionScript, and have the ability to create highly interactive movies that use dynamic content, work with data,  more...

Adobe 80 Course Online Library ...side with the video instructor to see just how it`s done. Before you begin viewing your selected chapter, download the accompanying project work files so that you have them handy when the instructor references them. Interface Features: Set your own pace for e-learning. Our instructional interface offers useful features such as fast forward, pause, bookmark a lesson, track your progress plus  more...

Adobe CS4 Design: Workflow ... with Fireworks and design a web layout with Dreamweaver. Before youre done, you'll have all the tools you'll need to give your next design project a professional polish and stay competitive in todays fast paced marketplace.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS4  more...

Time Management ...lls that can help you to get more work done in less time. Before diving into the specifics of time management, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical  more...

Work-Life Balance ...st practices? techniques to achieve more balance in life. Before diving into the specifics of work-life balance, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical  more...

Customer Relations ... and addresses concrete techniques to use with customers. Before diving into the specifics of customer relations, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical  more...

Working with Difficult People ...by changing your thinking and trying some new approaches. Before diving into the specifics of working with difficult people, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand  more...

FMLA: What Supervisors Need to Know ... on qualifying events and how requests should be handled. Before diving into the specifics of FMLA, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this  more...

EEOC & ADA: What Supervisors Need to Know ...dentify and to deal with discrimination in the workplace. Before diving into the specifics of EEOC & ADA, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems -  more...

FLSA: What Supervisors Need to Know ...tatus, compensable time, and record keeping requirements. Before diving into the specifics of FLSA, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this  more...

Valuing Diversity in the Workplace ...er employees who have different backgrounds and training. Before diving into the specifics of diversity, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems -  more...

Effective Communication in the Workplace ...ve listening and explaining yourself effectively at work. Before diving into the specifics of effective communication, you should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Building a Firm Foundation ...process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and the advantages and  more...

Analyzing Requirements and Resources for Microsoft Exchange 2000 Server To identify what company requirements and resources need to be analyzed before a messaging solution can be designed  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Conquering Conflict through Communication ...d nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively, use feedback in your  more...

The Automotive Industry Overview Version 2 ...lenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very true that North America is still the  more...

Assessing Performance Continuously ...eed to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see. The second  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that  more...

Lean Logic ... told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's because Lean  more...

Supply Chain Management Strategies ...y chain management (SCM) strategies one needs to consider before implementing an effective and workable SCM system. SCM concepts and strategies included in this course are centralized and decentralized distribution systems, push- and pull-based supply chains, risk pooling, the bullwhip effect, and centralized and decentralized inventory systems. The course will also examine the importance of  more...

HIPAA Privacy Rules ...s are now expected to provide notification to individuals before the routine use of health information. HIPAA offers patients the right to a copy of their medical records, to request amendments to them if necessary, and to know the history of disclosures. This course helps covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy  more...

Essential Sills for Administrative Support Professionals Simulation ...istrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The  more...

Managing Sexual Harassment Problems Simulation ...idual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent or  more...

Etiquette at the Business Meeting Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Art of Global Communication ...w many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're  more...

Improving Your Cross-cultural Communications ...ased over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across  more...

The Customer Service Agent in Action ...stomer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Sales Skills Prospecting Addressing Needs ... Perform four specific actions before they begin prospecting. Build a sales network. Complete six steps when finding solutions. Apply four guidelines for speaking with clients. Audience Individuals who want to learn how to build a sales network and establish a good relationship  more...

Sales Skills Gaining Customer Commitment ... Correctly list three actions you must complete before a client will commit to buying. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales. Through your questions and his answers, you will learn about the process of selling, why it is important to acquire written consent from a  more...

Sales Skills Effectively Closing a Sale .... List two steps you must complete before closing a sale. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale  more...

Professional Selling Over the Phone Preparation Strategies ...ds, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales script. Unit 2: Communication Essentials for Telesales (0.5 - 1 hour) Select qualities of an effective teleselling voice.  more...

Consulting Skills The Consulting Process ...mportance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters (0.5 - 1 hour) Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a consultant. Follow the steps for  more...

Strategic Management Developing a Successful Process ...nal concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Managing Business Risk Risk Assessment Control ...a near the coast, is scheduled to be built in six months. Before groundwork can begin, the project proposal needs to be approved by John Cunningham. Through a series of questions, John will assess your knowledge of evaluating and mitigating the risks associated with the warehouse project proposal. Unit 3: Risk Classifications (1 - 2 hours) Identify the categories of  more...

Managing Business Risk Financing Contingency Planning ... the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other organizations in Icon's current position have historically made poor investment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board  more...

NetWare 5 Administration - Part 4 ...ncher Snap-In. Identify the steps executed by snAppShot before distributing an application. Identify the functions of Application Launcher Window. Create an application object template by using snAppShot. Create an application object by using an application object template. Associate a user object with a given application object. Make Application Launcher components available to a  more...

NetWare 5 Administration - Part 5 ... to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search drive from the desktop. Install a printer by using Novell Printer Manager. Create an alias for an object by using NetWare Administrator. Create a directory map object that points a folder in another context by using NetWare Administrator.  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ... Change the priority of a document so that it is printed before any other document in the print queue. Change the priority of a document so that it is printed before any other document in the print queue. Change the printer driver. Restart a stalled spooler in the Windows NT 4.0 setup. Unit 2: Auditing and Monitoring Server Resources Duration: 2 - 3 Hour(s) Set up an Audit policy  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...Lower Levels. Planning at Customer and Product Level. Before Valuating the Plan Data. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability Analysis. Unit 4: Information System Duration: 1 Hour(s) Basic Reports. Creating a Basic  more...

SAP R 3 and the Euro ...w currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3 System with regard to the representation of the various functions and tasks. The first unit introduces the political and economic factors determining the introduction of the EURO and the second unit examines the conversion  more...

SAP R 3 System Management System Administration ...- 3 Hour(s) Starting and Stopping the R/3 System. Before Starting the R/3 System. Starting the R/3 System. SAP Service Manager. Command Prompt Start and Start. Startup Diagnosis. Installing the Frontends. Installing the SAPGUI. Configuring the SAPLOGON. Group Selection. User Administration. Displaying and Creating Users. Copying, Deleting, and Changing Users.  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

Object Analysis Design Design Implementation ...res for the Design phase. Identify what must be defined before an Association can be implemented. Identify the characteristics of Aggregation in Class Diagrams. Identify the alternative ways Objects communicate with each other. Identify what must be considered when refining Inheritance in Object Oriented Design. Identify the definition of an Abstract Operation in Object Oriented  more...

Oracle SQL Specifics Creating and Managing Database Objects ...rol transactions implicitly. Identify the state of data before a COMMIT or ROLLBACK statement is issued. Identify the state of data after a COMMIT statement is issued. Identify the state of data after a ROLLBACK statement is issued. Create a savepoint. Identify the definition of statement-level rollback. Identify the principles of read consistency. Identify features of Oracle data  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ... Write the SET command to display the text of a command before and after it replaces substitution variables with values. Complete the SELECT statement that reuses a substitution variable value without prompting the user each time by using the && variables. Write the SQL*Plus statement to specify a user variable and assign it a CHAR value by using the DEFINE command. Write the SQL*Plus  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...e optimizer. Create the appropriate database objects before starting to tune SQL statements. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Performance Duration: 2 - 3 Hour(s) Identify the causes of SQL  more...

Oracle Form Builder Writing and Debugging Code ...s. Write a Pre-Delete trigger to implement a validation before the deletion of a row. Write a Pre-Insert trigger to assign sequence numbers to records. Write a Post-Update trigger to record audit information about the changes applied to base tables. Write the code to test the result of a DML operation in a trigger by using the attributes of PL/SQL implicit cursors. Identify the rules  more...

Oracle Form Builder R6 Writing and Debugging Code ...uses. Write a Pre-Delete trigger to implement validation before the deletion of a row. Write a Pre-Insert trigger to assign sequence numbers to records. Write a Post-Update trigger to record audit information about the changes applied to base tables. Write the code to test the result of a DML operation in a trigger by using the attributes of PL/SQL implicit cursors. Identify the rules  more...

Excel 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and  more...

Exchange Server 5 5 Design Implementation - Part 1 ...for an organization. Identify the preparations required before the installation of Exchange Server 5.5. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Microsoft Exchange Server 5.5  more...

NetWare 5 Administration - Part 4 ...ncher Snap-In. Identify the steps executed by snAppShot before distributing an application. Identify the functions of Application Launcher Window. Create an application object template by using snAppShot. Create an application object by using an application object template. Associate a user object with a given application object. Make Application Launcher components available to a  more...

NetWare 5 Administration - Part 5 ... to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search drive from the desktop. Install a printer by using Novell Printer Manager. Create an alias for an object by using NetWare Administrator. Create a directory map object that points a folder in another context by using NetWare Administrator.  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...rn how to identify the factors that need to be considered before registering a user in Notes R5; register a user in Notes R5; and install and configure Notes R5. L earn To: Identify the factors that need to be considered before registering a user in Notes R5. Register a user in Notes R5. Install and configure Notes R5. C ontent Emphasis Skills-Based A udience This  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...nts will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000 Professional and Windows 2000 Server; identify and create answer files for the unattended installation of Windows 2000; and identify and perform the unattended installation of Windows 2000 by using Remote Installation Services, the System  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...nts will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000 Professional and Windows 2000 Server; identify and create answer files for the unattended installation of Windows 2000; and identify and perform the unattended installation of Windows 2000 by using Remote Installation Services, the System  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...- 3 Hour(s) Identify the tasks that must be completed before beginning a Remote Management session. Assign a required Remote Management right using a workstation object. Associate a Remote Management setting directly using a workstation object. Distribute a Remote Management agent using the Application Launcher. Establish security parameters through the Remote Management policy in a  more...

Exchange 2000 Infrastructure Design--Part 2 ... 2000 Server means that several issues must be considered before deploying the messaging system. This course also deals with assessing your client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS  more...

SCO SVR 5 --Part 1 Basic Administration ...ments for installing. Identify factors to be considered before installing Unixware 7. Identify the location of user setup and login files. Identify the characteristics of disk partitions. Identify the different types of file systems. Identify CLI commands that can be used to manage a file system. Identify the features of the System Logs Manager. Identify the features of the System  more...

Strategic Sales Gaining Access to the Executives ....5 hours) Identify the types of information to gather before contacting an executive prospect. Identify the stages of customers needs. Identify how to approach executive customers in the buyer unawareness stage. Identify how to approach executive customers in the buyer realization stage. Identify how to approach executive customers in the buyer action stage. Identify the three  more...

Strategic Sales Developing Executive Proposals ...ng an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the competition and understand the keys to successfully presenting a proposal. Learn To:  more...

PowerPoint XP Expert User ...2 Proficient User courses, or have equivalent experience, before taking this course. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 74042 Objectives Unit 1: Enhancing Presentations 1 - 2 hours  more...

Word XP Proficient User Course Overview This course covers more advanced skills of working with documents in Word 2002. Learners will deal with document enhancement, table management, and column management. This course also covers visual enhancements including WordArt, graphics, and diagrams. Lastly, learners will cover mail merge and workgroup collaboration. Learn To • Insert page numbers into a document.  more...

XML Building XML-Based Web Applications Part 1 ...es that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its  more...

XML Building XML-Based Web Applications Part 1 ...es that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...ours • Identify the check that should be performed before removing a server from an NDS tree. • Permanently remove a server from an NDS tree by using the INSTALL utility. • Identify the situations in which you change the identity of a server. • Modify the identity of a server by using the NWCONFIG utility. • Prepare NDS for hardware upgrade by using the DSMAINT  more...

Directory Technologies Part 2 NDS eDirectory ...s 2000 server. • Identify the tasks to be performed before installing eDirectory on a Linux server. • Sequence the steps to install eDirectory on a Linux server. Unit 2: eDirectory: Configuring and Managing 2 - 3 hours • Identify the command to configure NDS cache size to a specific value. • Configure the LDAP Server object by using ConsoleOne. • Configure  more...

Business Travel Safety Domestic Travel ... aspects of your travel location that you should research before departing on your trip. Identify who is responsible for making travel arrangements. Identify information that should be included in an itinerary. Identify who you should contact before traveling. Identify the documents you should bring on  more...

Business Travel Safety International Travel ... Identify measures you can take before your trip to ensure your safety. Identify the aspects of your trip that you should address to increase your safety on an airline flight. Identify measures you should take if you are a victim of nonphysical crime. Identify ways to avoid physical crime  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...ation, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency. Prepare for emergencies before traveling. Plan and practice how to respond to emergencies during travel. Audience The target  more...

CompTIA Server 2005 Storage Arrays Install Planning This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware  more...

Macromedia FreeHand MX Part 2 ...acromedia Freehand MX Part 1 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Objects and Color (2 - 3 hours) Identify features of the Object panel. Identify methods for selecting objects in  more...

Macromedia FreeHand MX Part 4 ...dia Freehand MX Parts 1 to 3 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Effects and Layers (2 - 3 hours) Identify features of the Layers panel. Create a layer. Move a layer  more...

Macromedia FreeHand MX Part 5 ...dia FreeHand MX Parts 1 to 4 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Symbols, Styles, and Artwork (2 - 3 hours) Sequence the steps to trace a bitmap image. Import a graphic.  more...

Macromedia FreeHand MX Part 6 ...dia Freehand MX Parts 1 to 5 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Publishing, Saving, and Printing (2 - 3 hours) Preview a document. Print a document. Identify  more...

Lotus Domino 6 Preparing Domino R4 Administrators This course provides learners with an overview of the new features that were introduced in Domino 5 and that are part of the new Domino 6 Release. Learners are taught how to install Lotus Notes/Domino 6 and are given an overview of Domino 6 administration tasks and tools. The new features used for managing users and files and for monitoring servers are introduced. Learners also learn about routing  more...

Effective Presentations The Presentation Process ... Use four activities to help you remain calm before a presentation. Take actions to remain calm during a presentation. Take steps to make your delivery appear more relaxed. Simulation Overview: In this simulation, you will be meeting with Donna Albert and Nathan Iverson, two of Icon  more...

Implementing Wireless LANs Curriculum ...apters and access points (APs) that need to be considered before implementing a diverse WLAN environment. It also examines the important area of access point (AP) security and provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. This curriculum consists of four Skill Builder courses: Implementing  more...

Customer Relationship Mgt Fundamentals of CRM ...ell as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence enterprise. Match the four types of customer relationship management with their  more...

Implementing Wireless LANs Part 2 Components Configuration ...apters and access points (APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless AP characteristics and goes through the configuration of a typical AP. Finally, this  more...

Workplace Aggression Defusing Aggressive Situations ... 1 hour) Follow three guidelines before meeting with an aggressive employee. List communication techniques you should use when addressing an employee who behaves aggressively. Follow the six steps for meeting with an employee who is in the mild aggression stage. Incorporate three additional steps when  more...

Exit Interviewing Skills Preparing for an Exit Interview ... Identify the three factors you should consider before conducting exit interviews. Explain what information should be collected during an exit interview. Identify guidelines for interviewing effectively. Communicate effectively during an exit interview. Identify guidelines  more...

Decision Making Problem Solving Decision Making Fundamentals ...maker. Determine the steps to take before making a decision. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the  more...

Six Sigma Deploying Six Sigma ...istance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines for Six Sigma projects. Identify steps for choosing a Six Sigma  more...

Business Problem Solving The Problem Solving Process ...y've indicated a need to identify and address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1  more...

Goal Setting Goal Setting Tools for Managers In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful  more...

Delegation Understanding Delegation ... examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate profiles. Learn To To identify the benefits of delegation To identify delegation styles  more...

Delegation The Delegation Process ...nt delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief. Identify steps for securing agreement for your task brief. Identify guidelines for handling  more...

Facilitation The Facilitation Process ...acilitator. Establish ground rules before a meeting begins. Apply steps to prepare a meeting room. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give  more...

Total Quality Management Implementation and Tools ... the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. Learn To Identify the steps of the development stage. Identify the steps of the implementation stage. Identify ways a priority matrix can assist in  more...

Managing Performance The Performance Appraisal Process ... Identify documents you should review before appraising an employee's performance. Identify steps for discussing the self-evaluation with an employee. Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance.  more...

Managing the Expert Developing a Successful Environment ...inue to work exclusively with executive level managers as before, but you must handle her resistance to this change. Unit 2: Incentive Programs for Experts (0.5 - 1 hour) Sequence the process for designing an expert-appropriate incentive program. Design an expert-appropriate incentive program. Sequence the process for  more...

Windows Server 2003 Managing a Server Env Part 1 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Negotiating Preparing for a Negotiation ... Identify ways to research the other party before a negotiation. Follow the appropriate process for estimating the other party's requirements. Follow the appropriate process for formulating a plan for agreement. Follow the appropriate process for determining the logistics of a negotiation.  more...

ISO 9001 2000 The Auditing Process ...the audit process, reasons for holding an opening meeting before an audit takes place, and items to include on an agenda for this meeting. Unit 2: ISO 9001: 2000 Audit Performance (0.5 - 1 hour) Identify characteristics of an ISO auditor. Identify three types of Quality Management System (QMS) audits. Identify six main  more...

HIPAA Privacy Health Care Employees ...nars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify key privacy terminology. Identify when it is  more...

HIPAA Privacy Insurers ...nars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA and Privacy (0.5 - 1 hour) Identify purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify characteristics of the use and disclosure of information.  more...

Project Management Human Resource Management ...u will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in the project management process.  more...

Team Management High Performance Teams ...der, you will successfully release your company's product before the competition and save your company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members.  more...

Six Sigma Six Sigma Essentials ...t some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality initiative. Learn To Identify the aims of a Six Sigma business process improvement strategy. Identify the phases of Six Sigma implementation. Recognize the  more...

Principles of Marketing Writing a Marketing Plan ...ntify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an appealing marketing plan.  more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...

Organizational Learning Transferring Knowledge within an Org ...u understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will also ask you to identify the possible challenges that come with using knowledge management tools and the ways to overcome those challenges.  more...

Organizational Learning Deploying a Knowledge Mgmt System ...cluding all of Global Book Encyclopedia a a s entries. Before Icon launches a knowledge management system, a pilot project must be conducted to test the effectiveness of a customized knowledge management. Taking into account the possibility that a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ... Change the priority of a document so that it is printed before any other document in the print queue. Change the priority of a document so that it is printed before any other document in the print queue. Change the printer driver. Restart a stalled spooler in the Windows NT 4.0 setup. Unit 2: Auditing and Monitoring Server Resources Duration: 2 - 3 Hour(s) Set up an Audit policy  more...

Lotus Domino R5 Migrating From R4 x ...o Lotus Domino R5. Identify the factors to be considered before upgrading to Lotus Domino R5. Identify the messaging strategy for an organization in a given a situation. Identify the strategies to be included in a transition plan. Identify the sequence of upgrade to Lotus Domino R5 for a smooth coexistence phase. Identify the activities that are performed before upgrading to Domino R5 from  more...

Macromedia Dreamweaver MX 2004 Learning Design Uploading ...urse also discusses the tests that need to be carried out before the site is uploaded. Finally, this course provides the procedures to follow for uploading a site. Learn To: Identify the steps for using tables to design the page layout. Identify the steps for creating a layer. Identify the steps to create and apply a template. Identify the guidelines for testing a Web  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...sis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, & Administration Series, and courses 72421 - 72425, Microsoft Windows 2000 Implementing and Administering a Windows 2000 Network Infrastructure  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...sis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, & Administration Series, and courses 72421 - 72425, Microsoft Windows 2000 Implementing and Administering a Windows 2000 Network Infrastructure  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the specified property of a network connection. Set the properties of a Terminal connection on a Windows 2000 server by using the Terminal Services Configuration  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the specified property of a network connection. Set the properties of a Terminal connection on a Windows 2000 server by using the Terminal Services Configuration  more...

Dreamweaver UltraDev 4 ...3887), or equivalent knowledge of Dreamweaver is required before a learner takes this course. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 13888 Objectives Unit 1: UltraDev: An Introduction 1 - 2  more...

WebSphere MQ Essentials Introduction ...l personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction  more...

WebSphere MQ Essentials Introduction ...l personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction  more...

E-Business Part 1 Facing the E-Business Challenge ...e-Business designs. a Identify issues to consider before creating an e-Business design. a Identify strategies that can be employed to promote service excellence. a Identify methods that can be used when planning for e-Business. a Identify essential team members for an effective e-Business design team. a Identify the guidelines for formulating an  more...

Managerial Leadership Leading Through Change ... of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the  more...

Motivation Motivating Through Rewards Recognition ... Select seven actions to complete before seeking employee involvement. Identify the five steps for developing reward or recognition program. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation  more...

Windows Server 2003 Managing a Server Env Part 1 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Windows Server 2003 Managing a Server Env Part 2 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Windows Server 2003 Managing a Server Env Part 2 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Windows Server 2003 Managing a Server Env Part 3 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Windows Server 2003 Managing a Server Env Part 3 ...rk operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of  more...

Total Quality Management - Managing TQM Rollouts Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Business Travel Safety - Developing a Corporate Travel Program In Business Travel Safety: Forming a Corporate Travel Safety Program, you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling..  more...

Implementing Creative and Innovative Ideas ...of the implementation process.Prototypes may be developed before stakeholder approval can be secured. The right skills will also be vital to maintain momentum and prevent inertia, to coax and assure the team, and to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining  more...

Special Design Tools ...of the problems engineers faced had been solved somewhere before. If engineers could follow a path to an ideal solution, starting with the lowest level - their personal knowledge and experience - when working their way to higher levels, most of the solutions could be derived from knowledge already present in the company or industry, or in another industry. Altshuller distilled the problems,  more...

Identifying Your Hazardous Waste ...e risks posed by a chemical to humans and the environment before the chemical is introduced into commerce. Upon completion of course, students will be able to: 1. Explain the RCRA hazardous waste identification process 2. Properly identify hazardous wastes according to RCRA regulations 3. Explain the RCRA special regulatory provisions, including mixture rule, derived-from rule, and  more...

Identifying Your Hazardous Wastes Identifying hazardous wastes according to RCRA regulations helps environmental professionals to determine how the waste must be managed. This online course covers identification of hazardous wastes, characteristics of hazardous wastes, and universal and miscellaneous wastes according to RCRA regulations. This course also discussed discarded material and excluded hazardous wastes in details. Apart  more...

HAZWOPER 40 Hour Initial Training ...e Note: Workers must have 40 hrs of initial training before they may enter the site and at least three days of actual field experience under a trained, seasoned supervisor. *The online course meets the standard requirement of 40 hrs of initial training. The three days field experience under a trained, experienced supervisor is the responsibility of the student employer or potential  more...