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From Association for Creative Business Writing
Effective Business E-mail From junk mail to special delivery
Thanks to the computer and that alluring "send" button, wea ™re no longer writers--wea ™re word machines. We crank out e-mail with little thought to content and style. Just get it done and hit send.
Nowadays, e-mail increasingly replaces telephone conversations and face-to-face meetings. But without eye contact, tonality and facial expressions, our messages can be easily
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From International Contact Center Academy
Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW
...tered all over the Internet by way of a powerful blog. In Before You Hit Send, Myra shows your people, step by step, how to craft customized, friendly emails that answer customersa ™ questions and leave customers with a WOW reaction.
Creating a Winning Email Style:
Build instant rapport with your customers by writing with a casual, contemporary tone
The 6-Step WOW formula for
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