Instructor Led Behavior Training in South Africa
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From Scones Consulting
Contributing to information distribution about HIVAIDS in the workplace
Unit Standard ID: 8555
PURPOSE OF THE UNIT STANDARD
A person assessed as competent against this unit standard will be able to:
-Describe attitudes toward HIV and AIDS in the workplace.
-Identify factors influencing attitudes toward HIV and AIDS.
-Plan an information session in the workplace on HIV and AIDS.
-Prepare information session in the workplace on HIV and AIDS.
-Offer
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From Trainyoucan CC
Customer Driven Organisation Training Durban & Johannesbug
...o avoid
-Confidentiality
-Personal Presentation
-Behavior
-Greeting the Customer
-Assisting Customers over Language Barriers
-Customer Expectations
-Body Language
-Detecting if someone is lying
-Effective Communication
-Ten Commandments of Customer Service
-Range of Customers
-Range of Complaints
-Dealing with Customer Complaints
-Written Complaints
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Assertiveness and self-confidence Training
...nce of goal setting and setting smart goals for assertive behavior
8. Utilize methodologies for understanding your worth
9. Positive self-talk
10. Appearance and body language
11. Sending positive communications
12. Making a presentation
13. Rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
14.
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