Online Behavior eLearning
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From 123-CBT Computer Based Training
Access 2002 Intermediate

...Changing The Default Database Folder Specifying Keyboard Behavior Setting Default Field Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using Replace Filtering By Form Removing A Filter Creating An Advanced Filter Applying More Than One Filter Sorting In Form View Applying The Last Known Filter Printing Data In Form Style Compacting Databases &
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Word 2002 Intermediate

...t Deleting A Table The Insert Table Dialog Box AutoFit Behavior Options Applying An AutoFormat Resizing & Repositioning Tables Inserting A Nested Table Diagonal Lines In Tables Deleting A Nested Table Creating A Chart From Table Data Datasheets Resizing A Chart Selecting A Chart Undoing A Change Formatting Plot Area Formatting Axis Labels Formatting The Legend Previewing Your
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Confronting Difficult Employee Behavior

...Behavior
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them,
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Non-Unionized Workplaces HRCI PHR

...s, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute Resolution, and how to deal with workplace behavior issues. All the topics in this course are based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by Society for Human Resources Management (SHRM).Due to the rapidly
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Probability for Six Sigma

...uitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from
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Establishing Goals Roles and Guidelines

Establishing Goals, Roles, and Guidelines
The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that
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Behavior Based Safety for Supervisors

...Behavior Based Safety for Supervisors
This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.
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Interpersonal Communication Communicating Assertively

...ation style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others' needs and feelings, and using assertive body language and tone. Finally, you'll learn about how to
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Working with Difficult People How to Work with Aggressive People

...s with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course will review
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Code of Conduct Awareness

... provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching it. The existence of a well-written code of conduct is beneficial to all employees as well as the organization. This one-hour course teaches participants the concepts and
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Workplace Ethics

... use of an ethical framework can promote ethically driven behavior. The course also focuses on how the learner can use an ethical filter to help negotiate ethical dilemmas. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content
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Working with Difficult People How to Work with Manipulative People

Working with Difficult People: How to Work with Manipulative People
Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they
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Effective Intercultural Relationships

...ays in which people from different cultures vary in their behavior. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course,
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Effective Intergender Relationships

Effective Intergender Relationships
Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and
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Integrity in the Workplace

...age, everyday employees who discover illegal or unethical behavior in the workplace, and decide to report it. This course discusses various aspects of corporate ethics, including fraud and abuse associated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and regulations that govern them. The course also discusses how both employers
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Working with Difficult People How to Work with Procrastinators

Working with Difficult People: How to Work with Procrastinators
Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but
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Working with Difficult People How to Work with Negative People

Working with Difficult People: How to Work with Negative People
For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse
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Facilitating Difficult Situations

Facilitating Difficult Situations
How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting
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Achieving Success the Help of a Mentor

Achieving Success: the Help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner.
In "Achieving Success: the Help of a
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Managing Workplace Harassment Complaints Simulation

...mulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are
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Dealing With Sexual Harassment Simulation

...is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to
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The Role of Ethics in Project Management

...e course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in
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Business Ethics Simulation

Business Ethics: Simulation
You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered
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Giving Feedback

...s of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of feedback. The course starts by exploring the importance and purpose of feedback in general, and then discusses both positive and corrective feedback. You will also learn a three-step
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The Voice of Leadership Inspirational Leadership

The Voice of Leadership: Inspirational Leadership
In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders
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Using Business Etiquette to Build Professional Relationships

Using Business Etiquette to Build Professional Relationships
Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances
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Performance Appraisal Essentials 360-Degree Appraisals

...ople, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is presented in a way that enables people to plan for improvement, it can bring about real,
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SAP BusinessObjects Web Intelligence

...e. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the industry's most
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Behavioral Interview Techniques

...Behavioral Interview Techniques
Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to
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Recognizing Diagnosing Problem Performance

...y can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can remain alert to early warning signs of problems in your workplace. It enables you to determine the scope and urgency of problems when they occur.
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Agile Programming Testing

Agile Programming & Testing
Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and individuals
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Fundamentals of Organizational Behavior for the Individual

...Behavior for the Individual
Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be
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Fundamentals of Organizations - Groups

...on best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to identify what makes groups effective and learn how to deal with obstacles that groups encounter. In addition to explaining
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Organizational Structure Employee Behavior

...Behavior
The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that enables a company to achieve its
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Organizational Behavior Dynamics of a Positive Organizational Culture

...Behavior: Dynamics of a Positive Organizational Culture
An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes,
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Oracle Database 11g Problem SQL Statements Oracle Optimizer

Oracle Database 11g: Problem SQL Statements & Oracle Optimizer Oracle
Oracle Database 11g helps to identify problem SQL statements using Oracle Optimizer and execution plans. This course discusses SQL statement processing and the role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command,
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Oracle Database 11g Architecture SQL Tuning Optimization

Oracle Database 11g: Architecture, SQL Tuning & Optimization Oracle
The Oracle Database server consists of an Oracle Database and one or more Oracle Database instances. SQL (Structured Query Language) is the language with which all programs and users access an Oracle Database. Monitoring the performance of and tuning database components, as well as the SQL statements used to access and
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Managing Workforce Generations Introduction to Cross-generational Employees

...ion in which you grow up is a key influence on your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and divert attention from the positive roles that different generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of
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Troubleshooting IE8 Encryption Issues in Windows 7

...ese types of add-ons can often cause errors or unexpected behavior. In addition, the basics of securing sites with certificates and solving certificate errors are covered. Also covered are two key encryption processes used on client machines - the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS status can be used as a
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Introduction to Workplace Ethics

Introduction to Workplace Ethics
Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an
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Ethical Decision-Making in the Workplace

Ethical Decision-Making in the Workplace
How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and
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American Work Culture Values

...a new work environment and understanding the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when adjusting to a new culture in this case, American work
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Communicating Successfully in the American Workplace

Communicating Successfully in the American Workplace
When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course
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Insider Trading

... insider trading and the procedures for reporting illegal behavior. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the
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From Online Training Directory
LBD: Understanding and Managing Behavior


Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.
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LBD: Understanding and Managing Behavior
Manifesting 102: How to Get What You Want w/o Goofing it Up First !



... gentle nudging of their spirit selves or the predictable behavior of the ego. Recognizing the difference between the two, allows for more ease in manifesting. Also, discussed in this section is manifesting the valuable resource of money and the energy around that; how to see it and how to use it. The completion of this section then moves the student easily over into the 3rd in the series,
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LBD: Assessment of Social Behavior


Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.
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LBD: Behavior Changes Models


Explores the models for behavior change in students with learning and behavior disorders.
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LBD: Behavior Reduction and Challenges


Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.
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Essential Legal and Ethical Principles of the Medical Office


... medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical assisting; introduction to medical law; physician/patient/assistant relationship; medical office in litigation; as well as ethics, bioethical issues and HIPAA. Depending on the amount of time devoted to the course, the course can be finished within a 5-week period.
Legal Aspects of the
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Ethics and the Law


...f law
Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s
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Legal Research and Writing


...e examples of dishonesty, or unethical and unprofessional behavior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information for any assignment Partly or wholly completing an assignment for
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Setting Performance Goals and Expectations



...tand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results
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LBD: Assessment and Instruction


Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.
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Ethics and Compliance Basics
...rs and employees. Training is necessary to encourage good behavior, set expectations, demonstrate the company's commitment and inform members of laws that are not common knowledge. Integrity and scruples not only keep us out of court and out of prison, but they are good for business. One study found that companies making "an explicit commitment to doing business ethically" have produced
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Managing Conflict And Difficult Behavior
DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter.
Managing Conflict And Difficult Behavior
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Phlebotomy Technician Career Training
...e quality and patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data
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Sexual Harassment in the Workplace Series
...he work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and
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From 123-CBT Computer Based Training
Introduction to Work Force Generations
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and
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Introduction to Work Force Generations
Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Conducting the Behavioral-based Interview
...What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from
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Preparing as the Interviewee
Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral
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Object-Oriented Analysis and Design with UML Exploring System Behavior
To explain how to capture a system's requirements with use cases
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Object-Oriented Analysis and Design with UML System and Object Behavior
To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model
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Recognizing Safety Procedures Effective Communication and Professional Behavio
To recognize the importance of workplace safety and professional workplace behavior
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Using Effective Remote Communication
To recognize the importance of effective communication and professional workplace behavior
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Using Effective Remote Communication
To recognize the importance of effective communication and professional workplace behavior
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Recognizing Safety Procedures Effective Communication and Professional Behavio
To recognize the importance of workplace safety and professional workplace behavior
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Managing Sexual Harassment Problems Simulation
...is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to
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Standard Business Etiquette
The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of
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Workplace Communication Skills
Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be
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How to Work with Aggressive People
Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back.
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Microsoft FrontPage 2003 Proficient User

...b page.
Identify the properties of layers.
Insert a behavior in a Web page.
Create a table in a Web page.
Identify different options for customizing table properties.
Audience:
New users that desire to obtain a solid foundation in the use of FrontPage 2003 to create and modify Web pages and execute basic Web site design. There are no prerequisites required for this course.
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Object Analysis Design Requirements Analysis

...ting Sequence Diagrams.
Identify the different parts of behavior within the Sequence Diagram.
Identify the uses of State Transition Diagrams and how they relate to Object Orientated Analysis.
Unit 4: Refining Relationships
Duration: 2 Hour(s)
Identify the definition of an Association.
Identify the use of an Association.
Identify the constituent parts of an Association.
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Object Analysis Design Design Implementation

...ioning.
Identify how Collaboration Diagrams show system behavior.
Identify the guide lines which need to be followed when designing Object Types.
Identify the decisions needed to made about Associations during the OOD phase.
Identify the use of Inheritance during Object Oriented Design.
Identify the benefits of a reusable design component in Object Oriented Design.
Identify the
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Oracle Form Builder Forms Fundamentals

...the Create icon.
Modify the properties that control the behavior of a data block by using the Property Palette.
Modify the properties that control the appearance of a data block by using the Property Palette.
Modify the frame properties of a data block by using the Property Palette.
Set properties on multiple objects by using the Property Palette.
Create a control block in the Object
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Oracle Form Builder Managing Module Types

...ate the menu item properties to change the appearance and behavior of a menu item by using the Property Palette. Create a Menu Toolbar by using the Property Palette visible in the horizontal Menu Toolbar visible in the vertical Menu Toolbar. Attach the Menu Module to a Form Module by using the Property Palette. Create a pop-up menu in a Form Module. Unit 3: Menu Module Management
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Oracle Form Builder Handling Multiple Object Relationships

... by using the New Relation dialog box. Modify the delete behavior between related blocks by using the relation Property Palette. Modify the query coordination behavior between related blocks by using the relation Property Palette. Identify the block-coordination phases in a relation. Identify the features of the default relation-handling triggers. Match the default relation-handling
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Oracle8 Database Administration - Manage an Instance

...meters given the descriptions.
Override the default NLS behavior for an individual user by using the NLS_LANG environment variable.
Change the NLS settings for a session by using the ALTER SESSION command.
Specify the linguistic sort type by using the NLS_SORT parameter.
Identify the combinations of SQL functions and their corresponding NLS Parameters.
Retrieve the character sets for
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Oracle Form Builder R6 Forms Fundamentals

... the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property Palette. Create a control block in the Object
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Oracle Form Builder R6 Project Builder and Menu Modules

...ate the menu item properties to change the appearance and behavior of a menu item by using the Property Palette. Create a menu toolbar by using the Property Palette. Create a pop-up menu in a form module. Attach the menu module to a form module by using the Property Palette. Unit 2: Menu Module: Managing Duration: 3 - 4 Hour(s) Identify the methods by which a form module and a
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Oracle Form Builder R6 Controlling the User Interface Programmatically

...Form Applications Duration: 2 Hour(s) Identify the behavior of a multiple form application. Identify the methods to share information between multiple forms. Identify the built-ins used to programmatically invoke another form. Match the different methods of invoking forms with the tasks they enable you to perform. Write the code to invoke a form in a modeless fashion by using
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Oracle Form Builder R6 Including Reusable Oracle Components

... the steps to create a relation. Match the Delete Record Behavior properties with their features. Identify the block coordination phases in a relation. Match the default relation-handling triggers with their properties. Match the default relation-handling triggers or procedures to the triggers or procedures that call them. Match the coordination properties with their functions. Sequence
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Microsoft Visio 2003 Proficient User

This course introduces the basics of Microsoft Visio 2003. The course focuses on the core features of Visio 2003, providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003.
Learn To:
Identify features of various interface elements in Microsoft
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International Business Essentials The Global Business Environment

... to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate.
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Building Scalable Cisco Internetworks Part 2

...in a given scenario.
Identify key aspects of adjacency behavior for a point-to-point network link.
Identify key aspects of adjacency behavior for a broadcast network link.
Identify key aspects of adjacency behavior for a nonbroadcast multiaccess (NBMA) network link.
Distinguish between common Open Shortest Path First (OSPF) configurations for Frame Relay.
Identify the meaning of
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Oracle Database 10g Administration Workshop II Part 1

... environment variables used to specify language-dependent behavior for a client with their descriptions.
Identify NLS parameters that can be used in SQL functions.
Identify features of different types of linguistic sorting.
Identify key concepts related to linguistic sorting.
Identify key concepts related to linguistic comparisons.
Identify features of linguistic indexes.
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Organizational Behavior Series

The Organizational Behavior Series includes the following courses: Organizational Behavior: Organizational Dynamics for Individuals Organizational Behavior: Organizational Group Dynamics Organizational Behavior: The Organizational System To review individual course descriptions, please return to the previous page and select the desired title(s).
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Self Development Increasing Your Assertiveness

...5 - 1 hour) Identify three basic behavior styles. List four benefits of assertive behavior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since
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Windows 2000 Network Mgt Part 2 Resources Web Services

...published resources. o Identify features of the default behavior of a published printer. o Identify Add Printer Wizard options that can be selected when publishing a shared printer. o Locate a printer in Active Directory by using the Features tab. o Assign permissions to a shared printer. o Publish a printer on a computer not running Windows 2000. o Identify features of managing
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Economics Basic Concepts in Microeconomics

... microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change
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Interpersonal Communication Telephone Skills

...telephone skills. Demonstrate behavior callers appreciate. Use screening methods. Distinguish between high and low priority calls. Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who
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Communicating w Difficult People Working with Difficult Employees

..., address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities.
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Communicating w Difficult People Handling Difficult Co-Workers

...to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify
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Communicating w Difficult People Communicating with Your Manager

...roach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability.
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Sexual Harassment What Employees Should Know

...nizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify
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Workplace Aggression Recognizing Aggressive Behavior

...Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and the kinds of
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Workplace Aggression Defusing Aggressive Situations

... Identify when it is most important to address aggressive behavior. Name the personnel that can offer assistance when you are faced with aggressive employees. Understand why communication is important when addressing aggressive employees. Simulation Overview: In this simulation, you will meet with
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Exit Interviewing Skills Preparing for an Exit Interview

Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,
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Leadership Development Goal Setting

...port for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3:
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Leading the Way Learning to Lead

In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You
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Employee Performance Managing Difficult People

...to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To
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Essentials of Management Creating a Positive Workplace

...place, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed.
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Correcting Performance Problems Addressing Performance Problems

...s for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session.
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Business Ethics Managerial Business Ethics

...' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers. Identify ways to ensure ethicality in the workplace. Follow steps for handling ethical
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Team Participation Team Communication

... List two elements that determine appropriate team behavior. Identify the factors that cause breakdowns in team communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication,
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Organizational Learning Transferring Knowledge within an Org

...delines for addressing your employees' types of reluctant behavior. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time
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Dreamweaver 4

...and navigation. Identify attaching and modifying behavior. Identify testing for browser compatibility and broken links. Identify how to create site reports. Identify how to set up a remote site and publishing a site. Audience The audience for this course includes End Users and Application Developers. Students should have basic knowledge of computer
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Frontline Leadership Preparing to Lead

..., address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps a learning organization takes to
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Frontline Leadership Positively Influencing Workplace Culture

...w to use an organization's culture to influence workplace behavior positively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Workplace Culture (0.5 - 2 hours) Identify the ways specific
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Mentoring Developing Your Mentoring Skills

... choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee.
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Organizational Behavior Organizational Dynamics for Individuals

...Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid communication
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Organizational Behavior Organizational Group Dynamics

...Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.
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Organizational Behavior The Organizational System

...Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To Identify the elements of structure that affect organizational behavior.
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Moving from Technical Professional to Mgr Series Managing Personnel

...job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are
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Workplace Aggression Series

The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).
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Business Code of Conduct Ethical Responsibility

...rs, creditors, and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. Learn To:
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Behavior Putting Your Best Foot Forward
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
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Organizational Behavior - Organizational Dynamics for Individuals
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace.
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Organizational Behavior - Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.
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Organizational Behavior - The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.
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Analyzing Requirements Using Models
There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the
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Refining and Documenting Requirements
...behavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for
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From Learn Skills
Your Personality at Work



This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
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Your Personality at Work
Negotiation Skills



You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
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From Medical Survival Consultants
Security and Workplace Violence
More assaults occur in the healthcare and social service industries than in any other! In this lesson, you will learn why the healthcare environment is prone to workplace violence, how to recognize violent behavior and the steps you can take to prevent it. You will also learn how to appropriately handle a violent event, and what to do after an incident takes place.
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From Star Leadership, Inc
Managing Disruptive Key Employees


...e a tough challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and medium-sized
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From Software Training Academy, Inc
Introduction to EJB

...g 1:1, 1:N, and N:N associations.
Manage transactional behavior of the application through declarative and programmatic techniques.
Invoke EJB sessions from Java web applications.
Use dependency injection and JNDI names to assemble complex web/EJB systems with minimal fuss and maximal flexibility.
Implement message-driven beans to process queued messages asynchronously.
Course
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Design Patterns in Java Software

... Four design patterns, with a chapter each on creational, behavioral, and structural patterns. Classroom time is about evenly split between discussion, group design exercises, and coding labs to reinforce finer points of important patterns.
This is not a patterns catalog: it is as much a study of how to think in patterns as it is an introduction to several of the most important patterns.
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Developing Web Services with WebLogic TM

...ady been developed, focusing not on coding but on runtime behavior, SOAP traffic, and WSDL definitions. That is, the early focus is on architecture: the roles that various protocols, APIs, tools, and application components play in a working Web service and/or client.
Students then develop an understanding of the Simple Object Access Protocol (SOAP) 1.1, and skills in using the SOAP with
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From Corexcel
Essential Skills of Leadership



...anagers how to improve employeesa morale, focus on behavior, and encourage others to commit to the common goals of the organization. This program provides your leaders with new skills, enables them to practice these skills in the classroom, and then apply these skills on the job.
You can teach the Essential Skills of Leadership with our training materials or a Corexcel trainer can
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From Resources Unlimited
DiSC Profiles
...behavior that helps people understand "why they do what they do." The DiSC dimensions of behavior (Dominance, influencing, Steadiness, and Conscientiousness) make up the DiSC model and interact with other factors to describe human behavior.
Organizations worldwide have embraced DiSC to reduce conflict, build stronger teams, reduce stress, increase sales, improve customer service, and more!
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From Serebra Learning Corporation
Assessing Customer Behavior
...TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques that help make the experience a positive one for both the customer and the TSA handling
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Inbound Call Center Management Leadership
Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Consulting with the External Client Simulation
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Working with Difficult People Recognize Work Styles
Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for
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Balancing Stress Devise a Stress Control Plan
... implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of
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Selecting Your Strategy Legal and Ethical Concerns
Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
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Strategies for Facilitating Critical Thinking
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Communicating Successfully Assert to Achieve
This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.
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Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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Achieving Success with the help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide
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Becoming a Manager
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
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Coaching for Business
...the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfaction in their own work. This course applies to anyone in an organization who has a role in
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Dynamics of Leadership
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Introduction to Work Force Generations
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and
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Leading Generations X and Next
...ned. A separate "threaded" topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last "threaded" topic shows a Generation Next worker interacting with others in a protracted work scenario. Managers, human resource
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Leading the Workforce Generations Simulation
The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker
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Sexual Harassment in the Workplace HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society
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Non-union Work Environments HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for
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Introduction to Economics Basic Concepts in Microeconomics
Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at
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Overview of Managerial Accounting
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Behavior Putting Your Best Foot Forward
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
more...
Workplace E - Workplace Attitudes
This course presents the employee perspective on discrimination and harassment.You will learn which aspects of employment are influenced by an equal opportunities policy; how to recognize, respond to, and avoid discrimination and harassment; and the warning signs of and responses to violent behavior. All employees within an organization, whether new hires or as a refresher program for long-term
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Workplace Manager Workplace Attitudes
This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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Union Awareness
According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have
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Employee Sexual Harassment Awareness
...ts identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its commitment to
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Supervisor and Manager Sexual Harassment Awareness
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Dealing with Sexual Harassment Simulation
You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss
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Managing Sexual Harassment Problems Simulation
...is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to
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Managing Workplace Harrassment Complaints
You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler,
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.
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Using Dreamweaver MX to Develop ASP NET Applications
To describe how to insert and update data into web pages, how to create a search form and results page, and how to secure, test, maintain, and deploy a web site in Dreamweaver MX Web professionals; home users and end users wishing to use Dreamweaver MX to create database-driven web applications built on ASP.NET technology
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Object-Oriented Analysis and Design with UML Exploring System Behavior
To explain how to capture a system's requirements with use cases Web developers
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Object-Oriented Analysis and Design with UML Finding Classes
To outline techniques for finding classes from an initial set of system requirements Web developers
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Object-Oriented Analysis and Design with UML System and Object Behavior
To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model Web developers
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OOAD Dynamic Modeling with UML 2 0
This course covers dynamic modeling with Unified Modeling Language (UML) 2.0. It covers modeling concepts related to the Activity, Sequence, and State Machine diagrams. In the Activity diagram, the course covers the BasicActivities, IntermediateActivities, CompleteActivities, and structured activities packages. In Sequence diagram, it covers frames, interactions, and interaction operators. In the
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Testing and Instrumenting C Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET
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Testing and Instrumenting Web Applications in C
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Testing and Instrumenting VB NET Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET
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Assemblies and Configuration with C in NET
To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers
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Assemblies and Configuration in NET
To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers
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Using Effective Remote Communication
To recognize the importance of effective communication and professional workplace behavior Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Security Safety and Communication
To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Recognizing Safety Procedures Effective Communication and Professional Behavior
To recognize the importance of workplace safety and professional workplace behavior The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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RF Fundamentals
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Troubleshooting Wireless LAN Installations
In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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Cisco BSCI 3 0 Tuning OSPF Configurations
To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Manageability Enhancements in Oracle9i
To describe the manageability enhancements of an Oracle9i database Oracle database administrators; developers interested in the technical aspects of Oracle9i database
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Electrical Electronics DC Circuits
The course content covers analysis of various electric circuits and behavior of various types of components. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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Microsoft Office 2003 New Features for Advanced Users
To describe the new features of Microsoft Office Access, FrontPage, SharePoint Services, and Office Publisher 2003 Personnel at all levels of the enterprise, and end users
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Cisco Building Scalable Networks Part 1 - Advanced Routing Principles


Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in
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Employee Performance: Managing Difficult People


Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's
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Excellence in Service: Building a Customer Service Team
In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior.
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Sexual Harassment: What Managers Should Know (Service)


Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.
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Sexual Harassment: What Managers Should Know (Manufacturing)


Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.
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Organizational Behavior Organizational Dynamics for Individuals
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
more...
Organizational Behavior Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
more...
Organizational Behavior The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
more...
Organizational Learning Transferring Knowledge within an Organization
In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who
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Business Code of Conduct: Ethical Responsibility
This course examines ethical responsibility in the workplace by focusing on relationships with customers prospects competition suppliers creditors and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a
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Employee Performance: Managing Difficult People
In "Employee Performance: Managing Difficult People " you will learn to develop the skills needed to address a difficult person according to their specific behavior. In this course you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the
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Cisco Building Scalable Networks Part 1 - Advanced Routing Principles


Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in
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Excelling at Customer Care: Customers Define Success
Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that
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Object-Oriented Analysis and Design with UML Part 2: Analysis, State Diagrams and Activity Diagrams
This second course in the series focuses on analyzing and modeling system behavior. It describes how to create a conceptual model that identifies the concepts in a problem domain and how to model the system events that actors generate with system sequence diagrams. This course also introduces dynamic modeling with state and activity diagrams.
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International Business Essentials: The Global Business Environment
International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates how culture affects international business and helps students become familiar with foreign exchange. The program covers various cultural orientations teaches students how to apply foreign exchange rate equations and offers cultural overviews of Africa Asia
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Workplace Aggression: Recognizing Aggressive Behavior
...Behavior participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression as well as the three stages of aggressive behavior. Upon completing this program participants will also be able to identify the nine profiles of aggressive employees and the kinds of organizations
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Sexual Harassment: What Employees Should Know
Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition the program teaches the learner actions to prevent or stop sexual harassment.
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Communicating with Difficult People: Working with Difficult Employees
Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better
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Communicating with Difficult People: Handling Difficult Co-Workers
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps
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Communicating with Difficult People: Communicating with Your Manager
Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager approach a difficult manager and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities the various options to cope with a difficult manager and the appropriate steps to provide
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Frontline Leadership: Preparing to Lead
Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with difficult
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Essentials of Management: Creating a Positive Workplace
In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.
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Correcting Performance Problems: Addressing Performance Problems
In Correcting Performance Problems: Addressing Performance Problems you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition you will learn the correct way to address negative employee responses as well as how to respond when to
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Business Ethics: Managerial Business Ethics
In Business Ethics: Managerial Business Ethics you will learn about common managerial ethical issues as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior how to recognize unethical behavior and how to end unethical behavior in the workplace.
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From ADIAN Collaborative Resolution Solutions Inc
Difficult people


Difficult people are encountered in every area of life. They can provide a challenge to interact with personally or professionally. This course will include how we typically handle difficult people and general ways we can increase effectiveness. Ten common types are defined, the reasons behind their behavior examined and specific tips to work with them detailed. A discussion of our own
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Communication


Communicating is something we do everyday. Interacting with another person seems so simple yet it is a much more complex process. This course will assist you in becoming an increasingly effective communicator. The course includes a definition of communication and three fundamental skills to effective communication. Barriers to communication, word choices and representational systems, including
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From Sessions College for Professional Design
Advertising Design Course


...elancer. The fundamentals of form, function, and consumer behavior are discussed, as well as persuasion techniques such as motivation, organizing your message, communicating with images, tapping into connotations, associations, and context. In the exercise, you'll create a black and white newspaper ad with a focus on persuasion.
LESSON 2 Designing for Advertising Media Where does the ad
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Banner Advertising


...despite centuries of study, tracking, and scrutiny, human behavior remains complex and unpredictable.
No-one really knows enough about how a target audience will respond to be 100% certain that any ad campaign will be successful. However, an understanding of the basics can most assuredly tilt the odds in your favor!
In this hands-on course you'll explore the application of advertising
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From Youth Change
At-Risk Students Online Classroom Management Professional Development Workshop
This at-risk student distance learning class has dozens of immediate solutions so that working with difficult kids doesn't have to be so difficult. In just 60 minutes, you're going to learn some of the newest, most effective, problem-stopping methods to use right away with at-risk students in grades Pre-K through 12. This webinar shows you the 4 types of at-risk students, then delivers the best,
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Motivate Unmotivated Students Maximum-Strength Motivation-Makers Online Class
In just one hour, you are going to learn dozens of inventive, must-have motivational strategies that are designed to open the eyes of students who say they'll never need school because they are going to become a famous sports star, marry a wealthy man, go on welfare, win the lottery, or have their family always take care of them. These methods are especially designed to work when conventional
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Control the Uncontrollable Student Online Class
... order to your group or classrooma even after long-term behavior problems and disruption have occurred. By the end of this webinar, youa ll have updated, more effective tools to reduce the disruptions, defiance, disrespect, verbal abuse, conflict, aggressiveness, and acting-out behaviors that have been so resistant to improvement. This webinar is designed to help you improve even the
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From JED New Media inc.
Dealing with Dementia II







Synopsis
Are you responsible for providing care to persons with dementia? Have you ever wanted to prevent defensive and catastrophic reactions before they occur? Developing proactive strategies for minimizing outbursts is essential to the improvement of quality of care in caregiving. The tips and hints on effective communication and prevention strategies provided here can help you to do so.
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Dealing with Dementia I







Synopsis
Are you responsible for providing care to persons with dementia? Have you ever had to deal with difficult behaviors and situations when caregiving? Understanding and identifying the symptoms of dementia and developing a specific behavioral management model are essential to the improvement of quality of care in caregiving.
This is the 1st of a two part series. this is a 60-minute
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Dealing with Difficult Employees







Synopsis
Anyone who is in a position of managing people will benefit from these real-life strategies and processes of dealing with difficult employees. Meet a mixed cast of characters who can make a managera s life miserable in a multitude of ways, and glean specific techniques to improve behaviors in the workplace. (Audio player required.)
60-minute online tutorial
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Recruitment and Interviews, Capturing Competency





Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets IV





This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets III





This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets II





This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets I





This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Bullying in the Workplace





...behavior in the workplace. Become proactive: learn to transform strategic information into a successful action plan. Gain tips on how to develop a plan to effectively spot and stop bullying patterns.
This is a 40-minute online tutorial, please see detailed objectives and outline.
Can be used for individuals or within a group setting. Popular as additional resource within larger training
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Workplace Substance Abuse Symptoms and Intervention




A concrete, structured approach is a must for dealing with substance abuse issues in the workplace. Learn how to detect the symptoms of alcohol and drug abuse, deal with your affected employees and maintain productivity in your organization.
Please contact us if you require additional information on this 40-minute online tutorial.
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From Construction Mastery Institute
Workplace Violence
...es how to recognize the warning signs of possible violent behavior, as well as how to avoid or defuse potentially dangerous situations. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so
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From Corporate Sales Coaches, LLC
Understanding Behavioral Styles for Sales
...Behavioral styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Effective selling often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral
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From Management Development Specialists, LLC
The PRIDE System of Customer Service
The Customer Service course is organized in accordance with the acronym PRIDE, hence the PRIDE System of Customer Service. This course examines and offers solutions in each of the five areas of the PRIDE System. The course is available in Audio, Flash and PDF Manual versions with Participant Materials includes worksheets, Review Exercises with answer keys and help in developing an Action Plan. The
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From Child Care Lounge
Understanding and Responding to Biting Online Class


This training will help child care providers learn how to prevent and manage biting. One of the most troublesome child behaviors, from a parent's perspective, is biting. This is true whether the child is the aggressor or the victim. However, biting in child care is a very common behavior from the time children start teething all the way through their toddler years.
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Reporting Concerns Online Class



This training is designed for caregivers and educators and administrators of child care programs or schools. Students will learn how to determine when and how to best approach families when they have a concern about a child's development or behavior and wish to make a referral.
Clock Hours: 3
Cost: $12
Registration: http://www. childcarelounge. com/ training/ reporting-concerns. php
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From ProTrain Online
Certified Coach for Parents

...al strategies for communication as well as connection and behavior. However the backbone of developing a successful home-based business is the marketing within your community and acquiring an Internet presence. This course assists you to move from the marketing mindset to developing a marketing plan for your target market. In addition, understanding how to establish an Internet presence and web
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From Child Care Lounge
Become Part of a Professional Team Online Class



This training is designed for both providers who are starting a new job and/ or entering the child care field. Participants will learn the importance of professional behavior on the job and how to develop positive relationships with co-workers.
Clock Hours: 2
Cost: $8
Registration: http://www. childcarelounge. com/ training/ professional-team. php
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Positive Discipline Online Class



Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to identify common misbehaviors and how to prevent them; they will learn the goals and guidelines of positive discipline and design a list of preschool classroom rules. Participants will also be actively involved in applying positive discipline
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Separation Anxiety Online Class



This training is designed for caregivers and childcare providers. Students will learn about the causes of separation anxiety and how to manage both the child's emotions and behavior.
Clock Hours: 3
Cost: $12
Registration: http://www. childcarelounge. com/ training/ separation-anxiety. php
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From Automated Learning Corporation
ESD An Introduction - On-Line Training
... implications Conditions likely to cause uncontrolled ESD Behavior of insulative, conductive, and dissipative materials Causes & effects of polarization and induction Function of ionization, humidity and grounding in ESD control. LearnTech training incorporates interactive learning checks throughout the instructional sequences. Standards Compliant: ESD: An Introduction conforms to the ANSI/ ESD
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From Aspira Continuing Education
Suicide Prevention CEU Course
This course is designed to help you:
1. Increase awareness of suicide prevention methods
2. Increase familiarity with broad based support systems
3. Become familiar with strategies to reduce stigma
4. Learn how to promote efforts to reduce efforts to lethal means of self harm.
5. Identify at risk behavior
6. Implement appropriate treatment and resources
7. Develop and Promote
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Mental Health and Mass Violence
This course is designed to help you:
1. Identify methods to screen and treat trauma survivors
2. Define ethical issues in mental health and mass violence trauma treatment
3. Identify best practices based on current trauma research evidence
4. Increase familiarity with the expertise, skills, and training recommended for providers of early intervention services
5. Define trauma follow-up
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From Accent Business Services
Leadership Development Program




...dershipa
- Module 3: Delegation
- Module 4: Ethical Behavior in Management
- Fair and Consistent Management & Harassment in the Workplace
- Module 5: Effective Workplace Conflict Resolution
- Module 6: a Interviewing 101a
- Module 7: Positive Employee Relations Eliminate the need for unions
- Module 8: Diversity - Acknowledgment & Understanding
This Leadership development
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From Success Television
A Solid Approach to Managing Change and Leading through it


...igate and benefit from change. Managers learn how to make behavior change to succeed as leaders, work effectively with teams and make a difference by expanding their ability to influence others.
The tutors for this change management E Learning course are well-known leaders who show how they led through change and made it work to their organization's benefit and how you can too. Intel's
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From Pivotal Education Ltd
Taking Care of Behavior
Based on award winning training this course is self-paced and you can complete it in a week or gently improve your practice over a term. It will show you how to dramatically improve the behavior of your students and keep your head while others are losing theirs.
If you want to improve behavior and not just manage the daily firefight then enroll today.
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From Wavelength
Wavelength's Content Writing for the Web Certificate Online [CWWC Online] Course



...eristics of a Good Web Site
4. The Visitora s Web-behavior
5. Foundational principles for Web Content Creation***
6. Usability and Page-layout
7. Gaining the Visitora s Attention
8. Process of Writing Web Content
9. Goal Determination
10. Audience Analysis
11. Content Organization a Mastering the Inverted Pyramid
12. Aesthetics & Media
13. Web Media Components
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From Coaching Ourselves
Two Models of Change
...
We are two business school professors of Organizational Behavior who have studied many organizations to find out how they encourage and achieve lasting changes. With our colleagues we have each come up with models of steps for effective change: seven in one, six in the other. In this session, we ask you to consider, compare, and perhaps combine our models.
The objectives of this session
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Searching the Invisible Web
Author: Estelle Metayer
Have you ever been frustrated when searching the Web for information you know exists, but somehow does not turn up when you search for it?
This session on the "Invisible Web" will open new horizons to you by providing some guidelines and tools needed to identify the rich, structured content that is hidden from most search engines. Remember that searching the Web is
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Models Of Human Behavior
...ss School and Templeton College, Oxford University, UK
Behaviors are there for everyone to see, but since causes are hidden from view, we tend to rely on assumptions, in the form of implicit a models of human behaviora . This session describes the major models of human behavior that we typically employ in organizational settings as well as in daily life.
The objectives of this
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Beyond Bullying
... occurs when someone demonstrates a pattern of unpleasant behaviors towards someone else. It can create havoc with peoplea s lives and organizational performance. It is, therefore, worth investing some time in analyzing what it is, how it arises, and what can be done about it.
Whether you are experiencing some bullying problems within your organization or are interested in
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