Online Behavior eLearning - Training Resources

LBD: Understanding and Managing Behavior Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.  more...

LBD: Behavior Changes Models Explores the models for behavior change in students with learning and behavior disorders.  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Ethics and the Law ...f law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s  more...

Sexual Harassment in the Workplace Series ...he work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Social and Emotional Learning This course covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. This course is for teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information  more...

Setting Performance Goals and Expectations ...tand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results  more...

Phlebotomy Technician Career Training ...e quality and patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data  more...

Ethics and Compliance Basics ...rs and employees. Training is necessary to encourage good behavior, set expectations, demonstrate the company's commitment and inform members of laws that are not common knowledge. Integrity and scruples not only keep us out of court and out of prison, but they are good for business. One study found that companies making "an explicit commitment to doing business ethically" have produced  more...

LBD: Assessment and Instruction Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.  more...

Achieving Success the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Business Coaching Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and  more...

Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

Effective Intercultural Relationships ...ays in which people from different cultures vary in their behavior. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course,  more...

Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up  more...

Standard Business Etiquette The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of  more...

Workplace Communication Skills Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be  more...

Analyzing Requirements Using Models There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the  more...

Refining and Documenting Requirements ...behavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for  more...

Object-Oriented Analysis and Design with UML Exploring System Behavior To explain how to capture a system's requirements with use cases  more...

Object-Oriented Analysis and Design with UML System and Object Behavior To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model  more...

Conducting the Behavioral-based Interview ...What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Non-Unionized Workplaces HRCI PHR ...s, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute Resolution, and how to deal with workplace behavior issues. All the topics in this course are based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by Society for Human Resources Management (SHRM).Due to the rapidly  more...

Dynamics of Leadership Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading Generations X and Next This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Organizational Behavior - Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace.  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Oracle Form Builder R6 Including Reusable Oracle Components ... the steps to create a relation. Match the Delete Record Behavior properties with their features. Identify the block coordination phases in a relation. Match the default relation-handling triggers with their properties. Match the default relation-handling triggers or procedures to the triggers or procedures that call them. Match the coordination properties with their functions. Sequence  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...Form Applications Duration: 2 Hour(s) Identify the behavior of a multiple form application. Identify the methods to share information between multiple forms. Identify the built-ins used to programmatically invoke another form. Match the different methods of invoking forms with the tasks they enable you to perform. Write the code to invoke a form in a modeless fashion by using  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...ate the menu item properties to change the appearance and behavior of a menu item by using the Property Palette. Create a menu toolbar by using the Property Palette. Create a pop-up menu in a form module. Attach the menu module to a form module by using the Property Palette. Unit 2: Menu Module: Managing Duration: 3 - 4 Hour(s) Identify the methods by which a form module and a  more...

Oracle Form Builder R6 Forms Fundamentals ... the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property Palette. Create a control block in the Object  more...

Oracle8 Database Administration - Manage an Instance ...ameters given the descriptions. Override the default NLS behavior for an individual user by using the NLS_LANG environment variable. Change the NLS settings for a session by using the ALTER SESSION command. Specify the linguistic sort type by using the NLS_SORT parameter. Identify the combinations of SQL functions and their corresponding NLS Parameters. Retrieve the character sets for the  more...

Oracle Form Builder Handling Multiple Object Relationships ... by using the New Relation dialog box. Modify the delete behavior between related blocks by using the relation Property Palette. Modify the query coordination behavior between related blocks by using the relation Property Palette. Identify the block-coordination phases in a relation. Identify the features of the default relation-handling triggers. Match the default relation-handling  more...

Oracle Form Builder Managing Module Types ...ate the menu item properties to change the appearance and behavior of a menu item by using the Property Palette. Create a Menu Toolbar by using the Property Palette visible in the horizontal Menu Toolbar visible in the vertical Menu Toolbar. Attach the Menu Module to a Form Module by using the Property Palette. Create a pop-up menu in a Form Module. Unit 3: Menu Module Management  more...

Microsoft FrontPage 2003 Proficient User ...Web page. Identify the properties of layers. Insert a behavior in a Web page. Create a table in a Web page. Identify different options for customizing table properties. Audience: New users that desire to obtain a solid foundation in the use of FrontPage 2003 to create and modify Web pages and execute basic Web site design. There are no prerequisites required for this course.  more...

Object Analysis Design Requirements Analysis ...ating Sequence Diagrams. Identify the different parts of behavior within the Sequence Diagram. Identify the uses of State Transition Diagrams and how they relate to Object Orientated Analysis. Unit 4: Refining Relationships Duration: 2 Hour(s) Identify the definition of an Association. Identify the use of an Association. Identify the constituent parts of an Association. Identify  more...

Object Analysis Design Design Implementation ...tioning. Identify how Collaboration Diagrams show system behavior. Identify the guide lines which need to be followed when designing Object Types. Identify the decisions needed to made about Associations during the OOD phase. Identify the use of Inheritance during Object Oriented Design. Identify the benefits of a reusable design component in Object Oriented Design. Identify the tactical  more...

Oracle Form Builder Forms Fundamentals ... the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property Palette. Create a control block in the Object  more...

Microsoft Visio 2003 Proficient User This course introduces the basics of Microsoft Visio 2003. The course focuses on the core features of Visio 2003, providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003. Learn To: Identify features of various interface elements in Microsoft Visio  more...

International Business Essentials The Global Business Environment ... to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate.  more...

Building Scalable Cisco Internetworks Part 2 ... in a given scenario. Identify key aspects of adjacency behavior for a point-to-point network link. Identify key aspects of adjacency behavior for a broadcast network link. Identify key aspects of adjacency behavior for a nonbroadcast multiaccess (NBMA) network link. Distinguish between common Open Shortest Path First (OSPF) configurations for Frame Relay. Identify the meaning of the  more...

Oracle Database 10g Administration Workshop II Part 1 ... environment variables used to specify language-dependent behavior for a client with their descriptions. Identify NLS parameters that can be used in SQL functions. Identify features of different types of linguistic sorting. Identify key concepts related to linguistic sorting. Identify key concepts related to linguistic comparisons. Identify features of linguistic indexes. Identify  more...

Organizational Behavior Series The Organizational Behavior Series includes the following courses: Organizational Behavior: Organizational Dynamics for Individuals Organizational Behavior: Organizational Group Dynamics Organizational Behavior: The Organizational System To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Self Development Increasing Your Assertiveness ...5 - 1 hour) Identify three basic behavior styles. List four benefits of assertive behavior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since  more...

Windows 2000 Network Mgt Part 2 Resources Web Services ...published resources. o Identify features of the default behavior of a published printer. o Identify Add Printer Wizard options that can be selected when publishing a shared printer. o Locate a printer in Active Directory by using the Features tab. o Assign permissions to a shared printer. o Publish a printer on a computer not running Windows 2000. o Identify features of managing  more...

Economics Basic Concepts in Microeconomics ... microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change  more...

Interpersonal Communication Telephone Skills ...telephone skills. Demonstrate behavior callers appreciate. Use screening methods. Distinguish between high and low priority calls. Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who  more...

Communicating w Difficult People Working with Difficult Employees ..., address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify  more...

Communicating w Difficult People Communicating with Your Manager ...roach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability.  more...

Sexual Harassment What Employees Should Know ...nizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify  more...

Workplace Aggression Recognizing Aggressive Behavior ...Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and the kinds of  more...

Workplace Aggression Defusing Aggressive Situations ... Identify when it is most important to address aggressive behavior. Name the personnel that can offer assistance when you are faced with aggressive employees. Understand why communication is important when addressing aggressive employees. Simulation Overview: In this simulation, you will meet with  more...

Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,  more...

Leadership Development Goal Setting ...port for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3:  more...

Leading the Way Learning to Lead In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You  more...

Employee Performance Managing Difficult People ...to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To  more...

Essentials of Management Creating a Positive Workplace ...place, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed.  more...

Correcting Performance Problems Addressing Performance Problems ...s for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session.  more...

Business Ethics Managerial Business Ethics ...' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers. Identify ways to ensure ethicality in the workplace. Follow steps for handling ethical  more...

Team Participation Team Communication ... List two elements that determine appropriate team behavior. Identify the factors that cause breakdowns in team communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication,  more...

Organizational Learning Transferring Knowledge within an Org ...delines for addressing your employees' types of reluctant behavior. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time  more...

Dreamweaver 4 ...and navigation. • Identify attaching and modifying behavior. • Identify testing for browser compatibility and broken links. • Identify how to create site reports. • Identify how to set up a remote site and publishing a site. Audience The audience for this course includes End Users and Application Developers. Students should have basic knowledge of computer  more...

Frontline Leadership Preparing to Lead ..., address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps a learning organization takes to  more...

Frontline Leadership Positively Influencing Workplace Culture ...w to use an organization's culture to influence workplace behavior positively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Workplace Culture (0.5 - 2 hours) Identify the ways specific  more...

Mentoring Developing Your Mentoring Skills ... choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee.  more...

Organizational Behavior Organizational Dynamics for Individuals ...Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid communication  more...

Organizational Behavior Organizational Group Dynamics ...Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.  more...

Organizational Behavior The Organizational System ...Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior.  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are  more...

Workplace Aggression Series The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Code of Conduct Ethical Responsibility ...rs, creditors, and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. Learn To:  more...