Behavior Web-based Seminars

Understanding The Violent Mind In The Workplace As the economy continues to fall, workplace violence is expected to rise rapidly. The potential for workplace violence creates unique responsibilities for leaders. It continues to be a topic of concern among management.. As figures indicate, more than 2 million workers annually are victims of some kind of violent attack. Although statistics vary, it is estimated that as much as 30 percent of  more...

DISC Training Webinar DISC TRAINING | Friday, February 24, 2012 | 1: 00 PM a 3: 00 PM CST Led by Paula Fracasso Discover your own behavior and how to relate best with each behavior style. Go beyond the interview and learn to accurately use the DISC Assessment tool when hiring. Learn to effectively coach your employees and/ or understand how to best train and manage an employee. **Tuition is $99 (includes cost  more...

Data Mining for CRM using SAS-Enterprise Miner This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior  more...

Call Center Social Media Certification - Live Online - May 9-11 2012 ...nts one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring the results of  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Customer Service Training This customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide  more...

Managing Difficult People Training ...s to address difficult people according to their specific behavior. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department ' s turnover rate and meet the release date for a new product. Students will also learn how to give constructive  more...

Business Ethics Training This Business Ethics training course introduces students to the fundamentals of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being  more...

The Law and Psychology of Mental Health Issues at Work Substance Abuse Depression and the Bermuda Triangle of the ADA the FMLA a This workshop helps HR professionals understand how to navigate the difficult and often murky challenge of dealing with "invisible disabilities." To make matters more confusion, the recent amendments to the A. D. A. have a significant impact on the rights of mentally employees as well as the responsibilities of employers. This practical workshop address both the legal and psychological issues  more...

Auditing and Administrating Human Resources Policies and Practices by TrainHR ...sunderstandings, save time and convey desired culture and behavior. Why you should attend: Human Resources policy is an important communication tool which can In Human Resources and as a manager, you will find yourself referring to the policies on a frequent basis and It is essential that Human Resources Policy is written clearly, complies with legal obligations, covers most all workplace  more...

How to Conduct an Offensive Behavior Investigation by TrainHR This program will help you understand how to conduct discrimination and harassment investigations. Learn how to avoid the legal pitfalls of conducting discrimination investigations. Learn how flawed investigations can cause nightmares for employers. Understand when you need to call in a professional to conduct your investigation. Receive updates on the most recent cases on these issues and  more...

Human Behavior in Cleanrooms and Controlled Environments - Webinar By GlobalCompliancePanel ...ebinar concentrates on identifying good and bad cleanroom behavior. It provides training in cleanroom contaminants and how they are affected by humans. The key benefits of this course are: In-dept understanding of cleanroom contaminants. Achieve satisfactory inspections more easily. Higher assurance of new medical product approvals. Minimize nonconformances. Reduce  more...