Instructor Led Behavioral Training Classes

Child Abuse & Neglect - Refresher Certification The Child Abuse Renewal Certification Course refreshes recognition of physical and behavioral indicators of different types of abuse and neglect, the potential impact of abuse and neglect, and the obligations of a mandatory reporter when abuse or neglect is suspected. more...

Child Abuse & Neglect - New Certification The Child Abuse New Certification Course covers recognition of physical and behavioral indicators of different types of abuse and neglect, the potential impact of abuse and neglect, and the obligations of a mandatory reporter when abuse or neglect is suspected. more...

People Smarts Developed by Dr. Tony Alessandra, the People Smarts training program is designed to train participants to identify their colleagues' behavioral patterns so they can work in harmony. Learn how to express personal and professional needs clearly and recognize the needs of others, how to adapt to others' styles and how to better understand your co-workers, bosses and subordinates. more...

Anger Management Professional Certification Training ...icers in the state of California. The California Board of Behavioral Sciences and CAADE also approve us for continuing education requirements for those licenses and certificate holders. Professional certification training through Century Anger Management will give providers the skills needed to work with a variety of populations who suffer from anger related issues. Common referrals to anger more...

Performance Management This powerful two-day workshop for management teams covers the fundamental principles of human capital management and performance improvement. In the context of the manager s environment, we build a common framework for developing skills in communication, influence, behavioral, conflict and change management. This workshop also explains the use of the Performance Management Tools and explores how more...

The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx ...ent to collaborative and supportive coaching. The use of behavioral assessments and how to apply when coaching. Identify goals and create action plans with employees. Promote learning and discovery in your company or business. Accountability - What it takes, How to infuse your company culture with it. Personal Foundation - Modeling "Real Power" in the workplace. TUITION $395.00 Tuition more...

DISC 4 Week Tele-Classes March 4th, 11th, 18th, and 25th @ 3 pm CST Learn about behavioral styles Understand your own strengths and weaknesses How to manage different styles How to match behavior to job roles How to use DISC in the hiring process How to read a DISC Graph How to sell and service different styles more...

Competency-based Human Resources Management ' This program is designed for Managers, superintendents, supervisors and officers in the functions of human resources and/or training and development. The program is also very useful for line managers whose organization is currently, or about to start, using competencies as a framework for recruiting, selecting and training employees. This program is worth 25 NASBA CPE?s. Define competencies, more...

Professional Certificate in Selection Interviewing ' This program is designed for Recruitment and selection employees whose duties involve attracting, short listing and selecting candidates to fill vacancies. The program is also designed for professionals working in recruitment agencies and executive search firms. This program is worth 25 NASBA CPE?s. Define the importance of interviewing as a method of selection. Learn the main types of more...

Competency-based Human Resources Management ' This program is designed for Managers, superintendents, supervisors and officers in the functions of human resources and/or training and development. The program is also very useful for line managers whose organization is currently, or about to start, using competencies as a framework for recruiting, selecting and training employees. This program is worth 25 NASBA CPE?s. Define competencies, more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...

Competency-based Human Resources Management This program is designed for Managers, superintendents, supervisors and officers in the functions of human resources and/or training and development. The program is also very useful for line managers whose organization is currently, or about to start, using competencies as a framework for recruiting, selecting and training employees. This program is worth 25 NASBA CPE s.Define competencies, their more...

Professional Certificate in Selection Interviewing This program is designed for Recruitment and selection employees whose duties involve attracting, short listing and selecting candidates to fill vacancies. The program is also designed for professionals working in recruitment agencies and executive search firms. This program is worth 25 NASBA CPE s.Define the importance of interviewing as a method of selection.Learn the main types of selection more...

The Coaching Clinic -Coaching skills for managers ... to collaborative and supportive coaching. The use of Behavioral assessments and how to apply when coaching Identify goals and create action plans with employees Promoting learning and discovery in your business Accountability ;What it takes, How to infuse your company culture with it. Personal Foundation ;Modeling Real Power in the workplace. When and where ? 9-5 more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic more...

Senior Management Program: A Mini Objectives: By the end of the program, participants will be able to: Apply the latest concepts and techniques of business administration and management to their current managerial or supervisory position, with particular emphasis on strategy formulation, marketing and sales, finance, human resources and behavioral management. Develop and practice the specific skills required for managing more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Professional Certificate in Selection Interviewing Objectives: By the end of the program, participants will be able to: Define the importance of interviewing as a method of selection. Learn the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Use data more...

Competency-Based Human Resources Management Objectives: By the end of the program, participants will be able to: Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency, the differences between each and their relevance to HR processes. Learn where competencies come from and apply the main steps in designing competency frameworks and models. more...

Competency Based Human Resources Management Objectives: By the end of the program, participants will be able to: * Define competencies, their history and the important role they play in Human Resources and the organization. * Analyze the main components of a competency, the differences between each and their relevance to HR processes. * Learn where competencies come from and apply the main steps in designing competency more...

The Customer Service Mindset ...he program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization This Program is designed for: All managers, supervisors and employees whose duties involve more...

Competency Based Interviewing- 1 Day 03 July Mumbai In this one-day course participants will learn to: Develop a clear understanding why structured/competency-based selection is more meaningful to the strategic priorities of your organization Define Structured/Competency Based Interviewing and what it means for you as an interviewer Develop a balanced interview process using Competency Based Interview Guide Conduct Competency Based more...

Object Oriented Analysis & Design with UML The object-oriented approach extends and improves on traditional methods of system development. Object-oriented models effectively capture and communicate system requirements in a way that closely resembles the real world and which is extensible in response to change. The UML provides a basis for future standards in object-oriented development and more...

Competency Based Interviewing for Selection ...ng competencies will also be covered. *Understanding the behavioral interview process *Learning to identify data on competencies Objectives of an interview & planning for it Important focus issues Structure of an interview Details of competency based interview process Opening Core Close Post interview activities Planning for an more...

NAHRS training schedule - Training Needs Identification - Assessment/Development Centre - Employee Engagement - Manpower Development - Personality Development - Emotional Intelligence - Creative Problem Solving - Active Listening - Basic Counseling Skills for Managers - Assertiveness - Sensitivity Training - Time Management & Goal Setting - Interpersonal Communication - Performance Feedback - Interpersonal Relations & more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...hop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service disruptions. It focuses on internal communication to keep team members aware of key more...

CUSTOMER SERVICE SKILLS WORKSHOP ...hop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service disruptions. It focuses on building internal communication to keep team members aware of more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales more...

How to Hit Their Hot Buttons: The Seven Questions to Ask Each Employee ...sk each of your employees. We will learn about the four behavioral styles in the workplace, and how to best relate to them. The Carnegie Foundation says that 15% of our success will be due to our technical knowledge, 85% will be the result with how well we can get along with other people. How to say "no." Why no one wants to be a middle manager any more. What can be done about it?  more...

Networking: How to Work a Room Can attending one of your conferences for the first time be an overwhelming experience? Do your attendees know networking is important but feel invisible at social gatherings? Are you one of the 88% of American adults who consider themselves shy? Just once, wouldn t you like to see a kickoff presentation that was about the audience NOT the speaker? Are you one of the 88% of American adults more...

Certified Behavioral Competency Interviewer Program Hiring Smart Behavioural & Performance-based Techniques Overview: Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Phoenix Consulting Services, Hyderabad and partners in Performance, Pittsburg, USA. While we all may say that past behavior is the best indicator of future behavior, we don t act as if we believe this when we are interviewing more...

Communications Skills ...al conflict or a lack of clarity. This session focuses on behavioral skills and provides solutions for common communication issues in the workplace. 2. Communicating Confidence and Competence Can you imagine how much simpler life would be if everyone said exactly what needed to be said when it needed to be said? Whether verbal, nonverbal or in print, our communications send an impression. more...

Understanding Others: Essentials for Team Success ...ll be able to: Correctly identify the elements of the 4 behavioral quadrants Describe their own behavioral preferences List potential causes of conflict and miscommunication among different styles Implement behavioral preference modification for the sake of the team Understand that any strength overused may become a potential weakness Recognize the value of each behavioral style and more...

IT Security: Management Briefing ...e habit. The course will reveal the nature of threats and behavioral habits of malicious users and how management can assess and mitigate vulnerabilities currently faced by their organization. Upon successful completion of this course, participants will be able to: * Describe the risks of inadequate information protection and the need for computer security * Understand that more...

Intermediate Java Programming ...ject Creation Understanding Enumerated Types Stateful and Behavioral Enumerations 6. Interfaces and Abstract Classes Separating Interface and Implementation UML Interfaces and Realization Defining Interfaces Implementing and Extending Interfaces Abstract Classes   7. Collections Dynamic Collections vs. Arrays UML Parameterized Type Generics Using Generics The Collections API The more...

Sales Renaissance - 4-Day Comprehensive Sales Development Seminar ...sales techniques, while at the same time assimilating the behavioral changes necessary for creating your unlimited potential. Expect results with this refreshing and in-depth sales development seminar, focusing on all essential aspects of selling. During this program, you will develop insightful, intellectual sales knowledge. The mindset and techniques you will be integrating during this more...

Group Dynamics Managing people in groups during facilitation, trainings and presentations is a unique skill. To be successful one must employ a multitude of non-verbal management strategies. This course enables participants to learn the necessary skills for harnessing the energy of the group in the most positive way possible. Participants will explore the models behind successful group dynamic facilitation. more...

Management Skills for New Managers ...l Profile System, a learning tool to explore and identify behavioral tendencies: -Discern behavioral strengths of others -Value the strengths of personal behavior on others -Managing effectively -Communicate for increased understanding Situational Leadership II -Learn the four styles of leadership -Directing -Coaching -Supporting -Delegating -Increase flexibility in using more...