Online Behavioral eLearning Training

Understanding the Learning Process This course will cover the basic theories of learning, particularly the behavioral and cognitive theories, and the more modern theories such as Brain-based learning and Multiple Intelligences. more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation. more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering more...

What Is Emotional Intelligence ...y? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in more...

Talent Management Selecting Talent This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within more...

OOAD Unified Modeling Language UML 2 0 ...Language (UML) 2.0. It also covers various structural and behavioral UML diagrams. Structural diagrams include the Class, Object, Component, Package, Deployment, and Composite Structure diagrams. Behavioral diagrams include the Use Case, Sequence, Communications, Interaction Overview, Timing, Activity, and State Machine diagrams. Further, the course covers requirements modeling. Additionally, more...

Strategic Sales - Building the Executive Relationship ...ationship you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales and you will learn how to build your credibility when selling at the executive level. Additionally you will identify the types of questions you should ask when diagnosing a prospect?s need and you will discover how to create a custom solution based on those needs. Finally you will more...

Excellence in Service - Communicating with Customers Virtually In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Interviewing Skills - Behavioral Interviewing ...Behavioral Interviewing you will learn how to identify a job candidate who will be most likely to have the required skills and competencies to be a successful employee. You will be prepared to conduct interviews using job-related questions thus enabling you to identify the best candidate for a job. Additionally candidates for open positions will be able to prepare for interviews using more...