Online Behaviors eLearning
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From 123-CBT Computer Based Training
Managing Six Sigma Team Performance

...ack Belts require the skills to minimize maladaptive team behaviors and optimize positive ones. Black Belts must therefore be aware of the challenges of team dynamics and facilitate methods that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of
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Managing Six Sigma Team Performance
Interpersonal Communication Listening Essentials

Interpersonal Communication: Listening Essentials
Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective
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Improving Communication in Cross-cultural Relationships

Improving Communication in Cross-cultural Relationships
Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way
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Working with Difficult People How to Work with Aggressive People

Working with Difficult People: How to Work with Aggressive People
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day
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Core PMI Values and Ethical Standards

... will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project managers to effectively manage projects and further promote project management as a profession. Topics covered include the behaviors that
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Managing from Within Self-empowerment

... the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance.
This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an
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Interpersonal Communication Communicating with Confidence

...y essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the
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Dealing with Resistance to Change

...'s no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with
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Understanding Organizational Ethics

Understanding Organizational Ethics
An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to
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Maintaining Your Life Balance

Maintaining Your Life Balance
You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life
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Avoiding Time Stealers

...e your days. Moreover, you may find that some of your own behaviors affect how well you manage time. For example, you may be a procrastinator, or you may find it difficult to say no to requests to take on more work. Such behaviors can reduce your efficiency, as well as create unnecessary stress for you. This course focuses on strategies for dealing with common time stealers procrastinating and
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Employee Sexual Harassment Awareness

...ts identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its commitment to
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Moving Into a Management Role Simulation

...ill involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most
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Creating Interactive Pages in Dramweaver CS4

...ers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation and customization, and form data processing. Also
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WCF 4 Contracts Behaviors Data Management Using C

...Behaviors & Data Management Using C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513)
This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of channels and
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The Voice of Leadership Self-Assessment Motivation

...tion to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It also provides you with ways to increase your motivation, and manage your own learning, by creating a
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The Voice of Leadership Inspirational Leadership

The Voice of Leadership: Inspirational Leadership
In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders
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Identifying Managing Customer Expectations

...ions
Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management
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Communicating with Professionalism Etiquette

...ionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the
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Applying Lean in Service Manufacturing Organizations

Applying Lean in Service & Manufacturing Organizations
Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from
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Behavioral Interview Techniques

Behavioral Interview Techniques
Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find
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Caring About Your Direct Reports

Caring About Your Direct Reports
Overview/Description
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to
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Building Lasting Customer-Brand Relationships

Building Lasting Customer-Brand Relationships
The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This
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Fundamentals of Organizational Behavior for the Individual

Fundamentals of Organizational Behavior for the Individual
Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of
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Creating Interactive Web pages in Dreamweaver CS3

...ers to increase web site interactivity by using forms and behaviors, and enables users to organize site components into layers. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form
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WCF Contracts Behaviors and Data Management

...Behaviors and Data Management Microsoft
This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of channels and how to choose an appropriate binding for an application. It also covers how to implement different data
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Developing a Code of Ethical Conduct

Developing a Code of Ethical Conduct
Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity
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Succeeding in the American Workplace

Succeeding in the American Workplace
Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to
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Creating Interactive Web Pages in Dreamweaver CS5

...ers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation and customization, and form data processing. Also
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Managing Attitudes During Difficult Times

Managing Attitudes During Difficult Times
Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in
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From Online Training Directory
LBD: Behavior Reduction and Challenges


Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.
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LBD: Behavior Reduction and Challenges
Preventing Sexual Harassment for Employees



...re tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things
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Certificate in Technical Writing


...e to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take them one at a time. We do however, discount the three workshops if you
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Certificate in Technical Writing for Current Technical Writers


...e to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take them one at a time. We do however, discount the three workshops if you
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From 123-CBT Computer Based Training
Leadership and Change
Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph
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Leadership and Change
Manager s Performance Guide - Team Conflict Skills
There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.
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Preparing for Change
...Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational change. You gain insights into how to learn, and when to learn. You acquire the skills and strategies you need to manage your own change effectively. The course also shows you how to focus on the future in
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Handling Organizational Change Simulation
You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down
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Dreamweaver MX Web Applications
...g dynamic pages using Macromedia's Live Object and Server Behaviors with ASP, ASP.NET and ColdFusion MX. Course Duration: 7.5 Hours Introduction What is Dreamweaver MX System Requirements Lessons & Sites & Trial Software Workspace - Windows Workspace - Macintosh Extensibility Using CSS Creating Pages using XHTML Configuring Dreamweaver for the Course Update Database Primer What is a Database
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Fireworks MX
...Panel Styles Libraries Symbols URL Panel Slicing/Hotspots/Behaviors Intro to Slicing and Hotspots Slices Frames Behaviors Hotspots Export Options HTML Setup Buttons and Pop Up Menu Buttons Button Editor Nav Bar Buttons Layer Buttons Pop Up Menu Buttons Creating Animation Animation Basics Tweening Optimizing and Exporting Export Wizard Export and Optimization Custom Optimization File and Export
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Dreamweaver MX Fundamentals
...ps Properties Inspector Preview in Browser Websafe Colors Behaviors Extensibility Planning & Creating a Site Tracing Images Defining a Site Site Structure - Windows Site Structure - Macintosh Creating a Site Map Other Resources Document Setup Creating a New Document Adding a Page Title Background Colors Text Color Link Color Background Images Page Margins Text Inserting Text Selecting Text Copy
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Experiencing Anger
Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with
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How to Work with Aggressive People
Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back.
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the
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Microsoft FrontPage 2003 Proficient User

This course will address the core features of FrontPage 2003, giving learners a solid foundation in essential FrontPage 2003 skills.
Learn To:
Match elements of the FrontPage 2003 environment with their functions.
Identify the Web editing views.
Identify functions of the basic toolbar buttons.
Identify methods for formatting text.
Identify the different text alignments.
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Diversity Managing Diversity in the Workplace

...e integration paradigm for managing inclusion. Identify behaviors that can be adopted to manage a diverse workforce. Unit 3: Leading the Inclusive Team (0.5 hours) Identify preconditions for making the paradigm shift. Identify guidelines for avoiding pitfalls when making the paradigm shift. Identify possible ways of creating incentives and motivation for implementing change.
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Stress Management Fundamentals for Managers

...anaging stress within the organization.
Learn how your behaviors as a manager can cause stress for employees and how time management and communication can reduce employee stress.
Audience:
The target audience for this course is managers who want to improve their stress management skills to enhance organizational effectiveness. It is recommended that individuals take the first
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Sexual Harassment What Employees Should Know

...nizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify
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Workplace Aggression Recognizing Aggressive Behavior

...tion (0.5 - 1 hour) Identify the behaviors that are considered workplace aggression. Fulfill your responsibility regarding workplace aggression. List the ways that workplace aggression can affect an organization. Recognize aggressive behavior that could turn violent. Simulation
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Leadership Development Delegation

In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.
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Goal Setting Reaching Individual Goals

...eaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify the types of
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Essentials of Management Creating a Positive Workplace

... Differentiate between positive and negative employee behaviors. List the three steps you can take to promote a positive workplace. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's
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Facilitation The Effective Facilitator

...itation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility as a facilitator using neutrality. Apply techniques to show assertiveness during a meeting. Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience
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Facilitation Facilitating Challenging Situations

In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To
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Managing the Expert Managing the Unique Needs of Experts

...the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing an expert with a prima
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Managing Generations in the Workplace Generations Working Together

...rmance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences between the generations. Identify behaviors to achieve a win-win solution in the workplace. Identify
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Managing Change Implementing the Change Process

...ing change smoothly. Identify the behaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as
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Team Participation Decision Making in Teams

... Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and employees who want to learn how to make effective team decisions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:
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Virtual Teams Participating in Virtual Meetings

... Develop a set of norms that outline a virtual team's behaviors. Use team-building activities to enhance relationships among virtual team members. Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 2

Course Overview This is the second course in a five part series that will provide students with the skills to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use class modules to define and create an instance of a component. Students will also be provided with the basic instruction on the ActiveX Controls feature of
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Achieving Success Without Authority Personal Accountability

... Differentiate between positive and negative coaching behaviors. Differentiate between accountability and responsibility. Differentiate between direct and indirect accountability. Differentiate between influence and manipulation. Audience This series is aimed at all employees in supervisory or management
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Telephone Skills Handling Difficult Calls

... Identify guidelines for building rapport. Recognize behaviors that callers appreciate. Identify steps to implement effective customer care. Identify guidelines for maintaining confidentiality. Simulation Overview: In this simulation, you are a telephone account executive at one of Icon's call centers, where questions relating to orders and deliveries are diverted. Every order
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Mentoring Developing Your Mentoring Skills

... choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee.
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Organizational Behavior Organizational Group Dynamics

...le goals. Identify traits and behaviors that define a leader. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning
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Managing the Expert - Managing the Unique Needs of Experts
Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts.
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The EXCEL Acronym Instilling Service Excellence
... uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right
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From Training Partners Plus, Inc
Cashier Service Basics
This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer.
Includes examples from the following retail sectors:
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From Medical Survival Consultants
Abuse Neglect and Exploitation Healthcare Joint Commission Online Course
This lesson covers the definitions, signs, and symptoms of abuse, neglect, and exploitation, the behaviors and characteristics of the abused and of an abuser, and ways to protect patients and understand the obligation to report suspected abuse.
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Sexual Harassment
Sexual harassment can result in loss of productivity, disruptive work environments, and loss of good employees and managers. In this lesson you will learn the behaviors that might be considered sexual harassment, the proper actions to take if an employee experiences or witnesses sexual harassment, actions an employer can take to prevent sexual harassment, and the actions an employer should take if
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From Resources Unlimited
Discovering Diversity Virtual Train-the-Trainer


The Discovering Diversity Virtual Train-the-Trainer empowers trainers and consultants to learn to administer the Discovering Diversity Profile and then utilize it to meet their personal and organizational objectives.
The Discovering Diversity Profile Train-the-Trainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual
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From Serebra Learning Corporation
The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Working with Your Customer s Key Players
Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an
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Sales Seller Behaviors


...Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and
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Sales Buyer Behaviors


...Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New
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Sales Communication Skills


Communicating & Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages
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Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
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The Technical Professional as Internal Consultant
Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the
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Making Group Decisions The Nature of Groups
This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.
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Balancing Stress Devise a Stress Control Plan
Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management
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Self-empowerment Managing from Within
... the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an
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Dealing with Conflict in the Workplace Simulation
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting
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Managing Conflict in the Workplace Simulation
... issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Conflict in the Workplace Simulation will help you to practice all this and more. The Managing Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in
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Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Teamwork and Emotional Intelligence
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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The Impact of Culture on Communication
Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in
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Managing Anger in the Workplace Simulation
...s important to minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities. Your role: As a Product Manager for the high-tech company SafeCom, deadlines on your current campaign are fast approaching. A rocky relationship with your coworker with whom you share responsibility for the campaign and an overworked boss with little time to mediate
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Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Attracting Motivating and Retaining Technical Professionals
If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining
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Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Moving into Management Simulation
...ill involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most
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Leading the Workforce Generations Simulation
The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker
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About 360-Degree Performance Feedback
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Goal Setting Reaching Individual Goals
In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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Employee Sexual Harassment Awareness
...ts identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its commitment to
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Creating Interactive Web Pages in Dreamweaver 8
To recognize how to add interactivity to web pages using Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification
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Creating Interactive Web Pages in Dreamweaver MX 2004
To identify how to add interactivity to web pages using Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification
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Using Dreamweaver MX to Develop ASP NET Applications
To describe how to insert and update data into web pages, how to create a search form and results page, and how to secure, test, maintain, and deploy a web site in Dreamweaver MX Web professionals; home users and end users wishing to use Dreamweaver MX to create database-driven web applications built on ASP.NET technology
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ActionScript Sound and Video in Flash 8
To use basic ActionScript and integrate sound and video into Flash movies The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product
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Win2000 Active Directory Design Planning a Domain Structure in Win2000
...e models, and the various types of group scopes and their behaviors. You will also learn about designing the domain, single and multiple domain structures, guidelines for selecting the optimum domain model based on organizational requirements, and accessing inter-domain resources. Finally, you will learn how to promote the first server to a domain controller, create new domains and OUs, manage
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IP QoS Building Blocks
To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service
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Malicious code and information security
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment Business users requiring an introduction to information security best practices
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Introduction to information security
To give an overview of information security in the business world Business users requiring an introduction to information security best practices
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Sexual Harassment: What Managers Should Know (Service)


Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.
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Sexual Harassment: What Employees Should Know (Service)


Sexual Harassment: What Employees Should Know teaches participants about the behaviors that constitute sexual harassment and explains the legal problems it can cause your organization. Participants learn to recognize the different types of sexual harassment and to take appropriate action to prevent it.
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Sexual Harassment: What Managers Should Know (Manufacturing)


Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.
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Sexual Harassment: What Employees Should Know (Manufacturing)


Sexual Harassment: What Employees Should Know teaches participants about the behaviors that constitute sexual harassment and explains the legal problems it can cause your organization. Participants learn to recognize the different types of sexual harassment and to take appropriate action to prevent it.
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Organizational Behavior Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
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Managing the Expert Managing the Unique Needs of Experts
Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. The target audience for this series is managers, directors, and project leaders.
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Advanced Features of Director 8 0
The Working with Advanced Features of Director 8 WBT is meant for end users and describes the various advanced features Director 8, and how to use them to create movies. Additionally, the course describes how to integrate a Flash movie with a Director movie, play movies on the Internet, and package movies for distribution. End users who are familiar with the Windows Graphical User Interface and
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Sexual Harassment: What Employees Should Know
Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition the program teaches the learner actions to prevent or stop sexual harassment.
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Mentoring: Developing Your Mentoring Skills
Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage
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Managing Generations in the Workplace: Generations Working Together
In Managing Generations in the Workplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction how to effectively coach and manage intergenerational teams so as to maximize their performance and how to motivate employees and promote winning behaviors.
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Advanced Features of Dreamweaver 4
The Advanced Features of Dreamweaver 4 course is the third course in the Dreamweaver 4 curriculum. The course describes the process of creating interactive Web sites using behaviors and templates. Additionally it provides an overview of designing a navigation structure for a Web site and rectifying problems in the site design. The course also introduces users to the process of planning and
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From Seletel Informatique
Dreamweaver MX 2004
This series presents information on designing Web sites using Macromedia Dreamweaver MX 2004. Topics include an introduction to the interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site, creating pages, and inserting basic text, links, and images. The latter part of the series covers advanced topics such as tables and frames, DHTML,
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From OCAI Online
Organizational Culture Change Training class 2 January 2012
...ble, successful change in organizations and establish new behaviors that stick is by engagement and participation. Today's highly educated, independent-minded professionals will take ownership for change when they co-created it.
That is the 21st century solution because the command and control way to change is no longer effective. This might be the best tip for success you ever got - but you
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From Youth Change
Control the Uncontrollable Student Online Class
...t, verbal abuse, conflict, aggressiveness, and acting-out behaviors that have been so resistant to improvement. This webinar is designed to help you improve even the worst classroom nightmare. In one hour, you will have learned specific, new, ready-to-use techniques to turnaround even you most oppositional and resistant students, even after long-term problems have occurred. The techniques
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From JED New Media inc.
Dealing with Dementia I







Synopsis
Are you responsible for providing care to persons with dementia? Have you ever had to deal with difficult behaviors and situations when caregiving? Understanding and identifying the symptoms of dementia and developing a specific behavioral management model are essential to the improvement of quality of care in caregiving.
This is the 1st of a two part series. this is a 60-minute
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Dealing with Difficult Employees







Synopsis
Anyone who is in a position of managing people will benefit from these real-life strategies and processes of dealing with difficult employees. Meet a mixed cast of characters who can make a managera s life miserable in a multitude of ways, and glean specific techniques to improve behaviors in the workplace. (Audio player required.)
60-minute online tutorial
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Schoolyard Bullying





This JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations.
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From Construction Mastery Institute
Preventing Sexual Harassment - for employees
The "Sexual Harassment for Employees" eCourse discusses various forms of sexual harassment, explains how to avoid inadvertently sexually harassing someone and reviews the procedures employees should follow if they feel that they or a coworker are being sexually harassed. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most
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Preventing Sexual Harassment - for supervisors and managers
...rassment for Managers and Supervisors" eCourse looks at behaviors and actions that can constitute sexual harassment, discusses why managers and supervisors must pay particular attention to what they say and do, and examines how to recognize sexual harassment in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most
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Spanish Preventing Sexual Harassment for ManagersSupervisors - Hostigamiento Sexual para Gerentes y Supervisores
...rassment for Managers and Supervisors" eCourse looks at behaviors and actions that can constitute sexual harassment, discusses why managers and supervisors must pay particular attention to what they say and do, and examines how to recognize sexual harassment in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most
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From Management Development Specialists, LLC
Change Management
The Change Management Course is available in Audio and Flash (1 Hr. 30 Mins.) with Participant Materials. The PDF Manual version includes ready to import PowerPoint and Participant Materials. Participant materials include worksheets, Learning Review Exercises with answer keys and guidance for developing an Action Plan. One of the first activities you will complete is the Change Practice Checklist.
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From Child Care Lounge
Understanding and Responding to Biting Online Class


This training will help child care providers learn how to prevent and manage biting. One of the most troublesome child behaviors, from a parent's perspective, is biting. This is true whether the child is the aggressor or the victim. However, biting in child care is a very common behavior from the time children start teething all the way through their toddler years.
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From Morningstar Ventures
360 Degree Feedback Assessment
...cess can help establish goals and metrics for new desired behaviors.
Facts You Need to Know
All feedback except that of the direct manager is confidential. The feedback is likely to be more candid than face-to-face feedback.
The data is just the beginning. 360 assessment feedback is specific and targeted yet responses are perceptions, and those receiving the feedback interpret those
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From HRDQ
Whats My Communication Style





Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and between employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to
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From Aspira Continuing Education
Depressive Disorders


This course is designed to help you:
Identify and diagnose Depressive Disorder
Become familiar with the historical framework concerning the inclusion of Depressive Disorder in contemporary mental health and the DSM
Identify Depressive Disorder symptoms and related behaviors
Become familiar with common causes
Learn and apply widely accepted theoretical treatment approaches such as
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Panic Disorder


This course is designed to help you:
Define Panic Disorder
Identify and evaluate Panic Disorder symptoms and related behaviors
Measure and become familiar with occurrence
Evaluate co-occurring substance abuse and Panic Disorder
Evaluate and treat Panic Disorder in children
Become familiar with common and effective treatment
Identify causes
Become familiar with the concept of
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Post Traumatic Stress Disorder


This course is designed to help you:
Define PTSD
Learn the historical framework related to the clinical development of PTSD as a diagnosis
Identify corresponding symptoms and behaviors
Apply widely accepted assessment techniques and tools
Apply widely accepted treatment techniques and tools
Identify risk factors
Identify anniversary reactions and provide treatment when indicated
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From Morningstar Ventures
Consulting Skills Assessment
...designed to measure traditional management and leadership behaviors and skills. To fill this gap, we created the Consulting Skills Assessment, CSA.
The consulting skills assessment is used to pinpoint strengths to leverage, and to identify barriers to success. As an organizational strategy during change, a feedback process can help establish goals and metrics for new desired behaviors from
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From Online Therapy Institute
Introduction to Cyberspace A Primer for Helping Professionals


5 clock hours of instruction.
Online and self-paced.
$69. 99 (group rates available)
This course is also approved for HR Professionals! During this course, you will learn about a what is out therea , from tweeting to blogs to chatrooms to gaming to Virtual Reality environments. This course covers definitions and illustrations of the aspects of Cyberspace that you need to know about, for
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From Coaching Ourselves
Time to Dialogue
Author: Warren Nilsson
Author: Tana Paddock
Discussion, debate, negotiation, and information exchange are the most common forms of communication in organizations, and although helpful in many ways, they rarely push us beyond our current paradigms of thought and action. This session is an introduction to dialogue, a more creative and collaborative mode of communication that increases our
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Models Of Human Behavior
...ss School and Templeton College, Oxford University, UK
Behaviors are there for everyone to see, but since causes are hidden from view, we tend to rely on assumptions, in the form of implicit a models of human behaviora . This session describes the major models of human behavior that we typically employ in organizational settings as well as in daily life.
The objectives of this
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Managing to Lead
Author: Jonathan Gosling
Leadership is an important aspect of managing. But what does this mean in your day-to-day work? As you will see, leadership is a complex interplay of factors which requires balance.
This session explores the three key factors which contribute to leadership: qualities, behaviors and context.
As a group you will:
* Determine which factors contribute to
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Beyond Bullying
... occurs when someone demonstrates a pattern of unpleasant behaviors towards someone else. It can create havoc with peoplea s lives and organizational performance. It is, therefore, worth investing some time in analyzing what it is, how it arises, and what can be done about it.
Whether you are experiencing some bullying problems within your organization or are interested in
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From Kayiya Creek Rehabilitation Center
Dog Psychology 101
...ou how to get to the human which in turn changes most dog behaviors.
Unit 3: How to be the Pack Leader
In this unit you will learn how to be pack leader. You will also learn the importance of pack leader and pack mentality.
Unit 4: Understanding the Importance of the Exercise
This unit will go over how each dog needs exercise. It will cover all types of dogs, working, hunting,
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From Institute of Protection Specialists & Security Contractors
Stalking Harassment Threat Management Specialist online certification course
...rassment and evolutions in the resources, activities, and behaviors of perpetrators and victims.
The course contains the following curriculum:
Module 1: Introduction to the ASP1005 Stalking & Harassment Threat Management Protocol
Module 2: Threat Management Issues TMI-1 Threat Assessment
Module 3: Threat Management Issues TMI-2 Immediate Security Improvements
Module 4: Threat
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From betterACTnow
ACT Customize Fields and Layouts
Topics covered: Modify fields/ layouts, Understanding field properties and list behaviors, Aligning and resizing fields on your layout, Create drop-downs, Add Yes/ No fields, Insert pictures, Add text boxes, Create new tabs, Tab stops
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From PDHengineer. com-Decatur Professional Development, LLC
Civil Behavior in the Workplace - A Manager s Perspective
... Also included are brief summaries of illegal workplace behaviors, sample cases for reference, samples of useful documentation forms, and summaries of the more important laws for easy understanding. The student must take a multiple-choice quiz consisting of twenty-five (25) questions at the end of the course to obtain PDH credits. State Board Acceptance This course can be used by
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From The Virtual Training Company
Macromedia Dreamweaver MX - Web Applications
This is the second course in a series of tutorials from the Virtual Training Company for Dreamweaver MX. It covers all that techniques required to construct a data driven web site. Author Mark Fletcher (a Certified Macromedia Professional and member of Team Macromedia) will teach you how to construct a database, create database queries using SQL (Structure Query Language) and how to connect to a
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