Instructor Led Behaviour Training in South Africa
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From Vula Amehlo Empowerment
Self Empowerment
Self Empowerment - Achievement motivation
Services Seta no 3760
The program designer conceptualised the program with the following sections:
1. Characteristics of high achievers.
2. Measure achievement motivation.
3. Understand the impact of achievement behaviour.
a Self
a Job
a Family
a Community.
4. Identify ways to become achievement oriented.
5. Plan life in terms of
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...Hostile Customers
4. 1 The Nature of Hostile, & Abusive Behaviour
4. 2 Where Does Hostile/ Abusive Behaviour Come From?
4. 3 What Angry People Need and Want
Exercise
Module 5 The CARP System a A Master Strategy
5. 1 Control
5. 2 Acknowledge
5. 3 Refocus
5. 4 Problem-Solve
5. 5 Principles of Defusing
Exercises
Module 6 Interpersonal Communication
6. 1 Introduction
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