Instructor Led Behaviour Training in Trinidad and Tobago

Customer Service Skills The Managers Role Course Overview Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences. In today's competitive markets, managers are expected to deliver exceptional internal and external customer experiences. This course is designed to equip managers with the knowledge to allow them to provide a role model for positive behaviour to enhance  more...

Assertiveness Skills What is Assertiveness? Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best  more...

Anger Management This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves. You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course  more...