Instructor Led Behavioural Styles Training

DiSC Behavioural Styles ... Influence, Steadiness, and Conscientiousness. The DiSC Behavioural Styles workshop can help you create a more positive organizational culture in several ways: - helps you create a positive, learning organization - helps to reduce employee turnover by improving interpersonal relationships - teaches and reinforces the use of a shared vocabulary to describe behaviour that is respectful and  more...

Customer Service Excellence ...ing Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a Positive Attitude - Expressing Empathy - Not Taking it Personally - Adopting the "Solution Provider" Role - Prescribing Win/Win Solutions - Exceeding Customer Expectations - Leaving a Lasting Positive Impression - Developing an Action Plan Participants will  more...

Working with Different Personalities 28 Nov 2012 ...o address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult person to others Outline Introduction - what is a "difficult" person? - what are the  more...

Working with Different Personalities 15 Aug 2012 ...o address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult person to others Outline Introduction - what is a "difficult" person? - what are the  more...

Working with Different Personalities 23 May 2012 ...o address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult person to others Outline Introduction - what is a "difficult" person? - what are the  more...

Assertiveness Overview What does assertive mean? Does it mean forceful, strong, firm, compelling, direct, straightforward, bold or confident? Or maybe all of these together? Is an assertive person someone who knows how to say a noa ™ and set the boundaries, someone who pushes her/ his way or someone who dares to speak up? Or all of these together? Why is it worth it to be assertive? This  more...

Re-inventing Leadership ... How to motivate different behavioural styles. Different behavioural style de-motivators. DAY 2 – Reinventing the way you communicate. How to  more...