Online Behaviours eLearning Training

Managing People : Your Coaching Style ...l adopt a particular coaching style: you'll use different behaviours, techniques and actions to help the person you're coaching to develop. This course summarises some effective coaching behaviours. It helps you to analyse which behaviours you feel more comfortable and less comfortable with, and therefore which ones you're most or least likely to use in practice. Once you've analysed which more...

The Assertive Manager ... you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them. The course will help you build more productive relationships at work - more...

Conflict Management Series: What is Conflict? Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, more...