Instructor Led Bemidji State University Training

Customer Service Series- Unit One Unit One: Best Practices in Building Customer Relationships - 3 Hours September 14 Bemidji State University - Bridgeman Hall 204 - Establishing a vision for customer relationship building - Listening - Effective use of questions - Presenting information - Effective language - Concluding interactions  more...

Customer Service Series- Unit Two Unit Two: Professionalism - 3 Hours This course is held on September 21 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...

Workplace Coaching Series- Unit One October 11 Unit One: What is Workplace Coaching - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Two Unit Two: Coaching Technique: Positive Feedback - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Three October 25 Unit Three: Coaching Technique: Constructive Feedback - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Four November 1 Unit Four: Constructive Feedback a Part II - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Grant Writing Grant Writing Fee: $350 Dates: 01/ 25/ 2010a 03/ 14/ 2010 Instructor: Nate Dorr This course will bring you through each step of writing a winning grant proposal, from the letter of intent to letters of support. You will learn how to write concise goals and needs statements, describe your organization and project, develop a budget, create an evaluation and project timeline, and collect  more...

Whats New in Word 2007 What's New in Word 2007 Fee: $75 Dates: 02/ 08/ 2010-02/ 14/ 2010 Instructor: Cal Rice This is a one-week online course from the Center for Research and Innovation of Bemidji State Univerity, that is designed to assist users of previous versions of Word to become comfortable and efficient using Word 2007. The course focuses on the programa ™s new user interface. The purpose of the  more...

Business Grammar for Those Who Believe They Cant Write Business Grammar for Those Who Believe They Cana ™t Write Fee: $200 Dates: 02/ 08/ 2010-02/ 27/ 2010 Instructor: Rick Demers This course will remind the business writer of the most usable business punctuation and the most common errors in business writing. It will introduce a formula for understanding sentence construction, share proof reading tips and strategies, review the most common  more...