Online Benefits eLearning

Statistical Process Control and Control Plans in Six Sigma ...gma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an out-of-control process. In addition, the types of control plans and the steps used to construct a control plan are discussed. This course  more...

Administrative Professionals Maximizing Your Relationship with Your Boss ...can maximize your relationship with your boss and realize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for dealing effectively with different management  more...

Administrative Professionals Interacting with Others Administrative Professionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Developing Your Direct Reports ...s. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Compensating Employees HRCI PHR Compensating Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible  more...

Programs to Benefit Employees HRCI PHR ... practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources certification examination (HRCI/PHR). This course will help you prepare for the HRCI  more...

Strategic Approaches to Total Rewards HRCI SPHR ...nditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Introducing User-Centered Design Introducing User-Centered Design To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Launching a Successful Team ...n, and pulling the right team together from the start has benefits far beyond just completing tasks on time. In this course, you'll learn techniques for setting up successful teams that can be applied to a variety of team environments. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges ... to its final destination. Multiple paths provide several benefits, including redundancy in case of a link failure or insufficient resources on that link and a reduction in toll costs of a call. This course introduces the path selection strategies and methods to implement them. Calling privileges on Cisco IOS gateways are dial plan components that define the types of calls that a phone, or  more...

Oracle Database 11g PL SQL Variables Attributes and Executable Statements Oracle Database 11g: PL/SQL Variables, Attributes, and Executable Statements Oracle To identify the steps for getting started with PL/SQL, recognizing the benefits of the available tools, creating basic statements, declaring variables, testing code, and adhering to scoping and nesting rules.  more...

Using Composite Data Types Using Composite Data Types Oracle To identify the benefits associated with records and collections, declare and initialize nested tables and VARRAYs, and create and reference an INDEX BY table and table of records  more...

Workplace Conflict Recognizing and Responding to Conflict Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Interpersonal Communication Communicating Assertively ...ore effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others' needs and feelings, and using assertive body language and tone. Finally, you'll  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Interpersonal Communication Listening Essentials ...ly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin Oracle Database 11g: Using the PL/SQL Debugger, Collections, and Data Warehousin Oracle To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Independent Contractors Temporary Employees Independent Contractors & Temporary Employees Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear  more...

Code of Conduct Awareness ...his one-hour course teaches participants the concepts and benefits of a corporate code of conduct, and offers practical advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Core PMI Values and Ethical Standards ...the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project managers to effectively manage projects and  more...

Antitrust - Overview ...ness practices that unreasonably deprive consumers of the benefits of competition, resulting in higher prices for inferior products and services. The Antitrust Division of the US Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This course enables learners to recognize the basic provisions of  more...

Antitrust - Talking with the Competition Antitrust - Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can  more...

Antitrust - Trade Associations Antitrust - Trade Associations This course outlines antitrust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman  more...

Getting Results without Authority Building Relationships and Credibility Getting Results without Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a  more...

Anti-Money Laundering ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Decision Making Tools and Techniques ...Return on Investment (ROI) measures distill the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis, and the ease-and-effect matrix provide alternate methodologies for challenging and evaluating alternatives before  more...

Foreign Corrupt Practices Act ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Intellectual Property Overview ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Trade Secrets ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Understanding the Americans with Disabilities Act ADA ...itions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The course outlines the manager s role in ADA compliance and explores the potential consequences of failing to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008 which further clarified employers  more...

Conflicts of Interest in the Workplace ... conflict of interest may make an impartial decision that benefits the employer, rather than the employee s own self-interest. However, because of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid, disclose and resolve conflicts of  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Procurement Integrity ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Effective Relationships with Business Partners ...ous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are  more...

Illegal Insider Trading Simulation ... has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with  more...

Workplace Diversity Awareness Simulation ... has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course  more...

Customer Service Over the Phone ...'re providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules  more...

Team and Customer Relationships ...s course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Request Fulfillment .... Specifically, the course covers the purpose, scope, and benefits of Request Fulfillment to the organization. This course also covers the importance of Request Models, and the activities of Request Fulfillment including menu selection, financial and other approval, fulfillment, and closure. This course will assist the learner in preparing for the ITIL V3 Operational Support and Analysis  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Facilitative Tools and Formats Offering Options Facilitative Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Mentoring Effectively ...o learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy, and emotional  more...

Understanding Change ...es what is meant by change, as well as the importance and benefits of implementing change within an organization. It also details the three different types of organizational change: strategic adjustments, strategic reorientation, and transformational change. Finally, this course covers different practical approaches for managing organizational change, taking into account factors such as the  more...

Building Positive Support for Change ...oo. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Negotiation Essentials Planning for Negotiation ...re properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction needed to do effective problem solving at the  more...

Approaches to Risk Management ...ns, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster. The basics of analysis and assessment are  more...

Completing Inbound Sales Calls Completing Inbound Sales Calls Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for  more...

Program Life Cycle and Benefits Management ...Benefits Management Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life  more...

Managing Workplace Harassment Complaints Simulation ... has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course  more...

Dealing With Sexual Harassment Simulation ... has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with  more...

ITIL reg V3 Overview Creating a Service Culture ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...

ITIL reg Overview Certification and Benefits ...Benefits It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL V3 certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Attorney Client Privilege Attorney Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Introduction to the Service Desk ...ational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk organizational structures, such as local, centralized, and virtual, and also explores the different considerations, such as the environment  more...

Sustaining Organizational Change ... change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after change. Finally, techniques for  more...

Giving Constructive Criticism ...s an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse yet, give offense. On  more...

Creating Navigation Publishing Movies in Flash CS4 Creating Navigation & Publishing Movies in Flash CS4 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Fostering Effective Communication and Collaboration Fostering Effective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and  more...

Oracle Database 11g R2 Managing Database Memory Performance Oracle Database 11g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which  more...

Marketing Essentials Place Marketing Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with  more...

Marketing Essentials Promotion Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...

Marketing Essentials Marketing and Ethics ... ensure marketing practices are ethical, and outlines the benefits ethical marketing can generate for an organization and its corporate culture. You'll learn about societal marketing, the dangers associated with unethical and deceptive marketing practices, and how to build and sustain strong ethical marketing standards and practices within an organization. The course also addresses the growth  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Overview of SAP Solutions Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business  more...

Monitoring Backups Recovery in Windows Server 2008 ...hese types of operations and provides resource management benefits for AD DS administrators, AD DS management teams, and security update planners. The AD provides various tools that help manage and control Windows Server 2008. This course discusses the use of Network Monitor, Task Manager, Event Viewer, Windows System Resource Manager, and the Resultant Set of Policy (RSoP), and demonstrates  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Highly Available Networks ...his course covers how to evaluate the uses, requirements, benefits, and performance expectations for high availability in a given enterprise network design as well as how to implement a high availability solution according to a given network design and requirements. An explanation of how to construct implementation and verification plans to implement a highly available network solution by  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 As enterprises become more and more dependent on their network infrastructure to support their business, the cost of network downtime has increased. When employees cannot perform their jobs due to network problems, the company loses productivity, and  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...e ability to mix small routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table size, and also reduce memory and CPU utilization. The use of special-case area types to inject default routes reduce the  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...Enhanced Interior Gateway Routing Protocol (EIGRP) offers benefits and features over historical distance-vector routing protocols such as Routing Information Protocol version 1 (RIPv1). These benefits include rapid convergence, lower bandwidth utilization, and multiple routed protocol support besides IP. As an administrator, understanding the EIGRP commands used to configure a router is  more...

Storage Virtualization Technologies Storage Virtualization Technologies EMC Recognize different virtualization technologies, identify the benefits and drawbacks of storage virtualization, and distinguish between in-band and out-of-band storage virtualization.  more...

Storage System Architecture Storage System Architecture EMC To recognize the role of the key physical and logical components in the architecture of a storage environment and differentiate between the benefits and advantages of the IDE/ATA, SCSI, and Fibre Channel storage interfaces.  more...

Server Application Virtualiztion in MS Win Server 2008 ...ministrators must be knowledgeable about the features and benefits virtualization technologies have to offer and how these technologies can help them reduce costs and administrative resources. This course covers key virtualization techniques that can be implemented in the enterprise infrastructure, concentrating on server and application virtualization. This includes virtual server  more...

The Benefits Challenges of Engaging Employees ...Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Installing Configuring System Center Essentials 2010 Installing & Configuring System Center Essentials 2010 Microsoft System Center Essentials 2010 is a system management tool for medium-size organizations. It is used by network administrators to manage computers and devices in their organizations. Essentials 2010 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Preparing to Dismiss an Employee Preparing to Dismiss an Employee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing  more...

Delegation Essentials An Introduction to Delegation ...our list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills and capabilities, and encouraging accountability. The course also outlines some of the qualities that successful delegators possess, such as trust in their employees and a willingness to take risks. Finally, it  more...

Brand Management for Social Media Wireless Technologies Brand Management for Social Media & Wireless Technologies The brand tenets of the past (notably control and predictability) are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand  more...

Developing a Brand Internally Developing a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

First Steps for Turning Around a Performance Problem First Steps for Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement  more...

Customer Driven Process Improvement Basic Framework ...petitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements, and implementing and sustaining improvements. This course also describes ways an organization can prepare to be successful at carrying out these activities  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

Managing Internal Dynamics in a Cross-Functional Team ...mics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

CompTIA Server 2009 Server Functions Network Essentials ...duces the various server roles and discusses the possible benefits of using virtualization. The course also explains the technologies used to add servers to your network. This course maps to CompTIA's Server 2009 exam, SK0-003, and covers the following exam objectives: 2.4 Explain different server roles, their purpose and how they interact; 2.5 Summarize server virtualization concepts, features  more...

Configuring Web Service Protocols in Windows Server 2008 ...his course covers the configuration of both services, the benefits and requirements of each, along with important security and authentication configurations that ensure a level of security to meet your company standards. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes  more...

Writing for Technical Professionals Effective Writing Techniques ...rom the approach you would use to describe a technology's benefits to the general population. A different approach again will be appropriate if you want to explain the unique nuances of your invention to a group of peers. When you've clarified your audience, you begin writing in earnest, carefully avoiding common pitfalls such as using jargon inappropriately. This course explores basic writing  more...

Microsoft Office 2007 Collaborating with Groove and Communicator Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and  more...

Creating Navigation Publishing Movies in Flash CS3 Creating Navigation & Publishing Movies in Flash CS3 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...sco Unified Wireless Network architecture, its operation, benefits, and components. In addition, it provides an overview of the primary Cisco APs and WLAN Controllers used in deployment. This course also describes Cisco's wireless LAN controller, its hardware and configuration. The course also covers how lightweight access points (APs) associate and communicate with wireless LAN (WLAN)  more...

Implementing SQL Server 2008 Analysis Services Solutions ... you to SQL Server 2008 Analysis Services and look at the benefits your business can gain from it. It will also introduce the different types of analysis services solutions that can be implemented and how analysis services is installed on SQL Server 2008. This course will also cover the logical and physical architecture of Multi-dimensional Analysis Services and introduce the tools that can be  more...

Oracle Database 11g Getting Started with PL SQL Oracle Database 11g: Getting Started with PL/SQL Oracle To identify the steps for getting started with PL/SQL, recognizing the benefits of the available tools, creating basic statements, declaring variables, testing code, and adhering to scoping and nesting rules.  more...

Oracle Database 11g Optimizer Statistics Hints Cursor Sharing ...eory that extra parse activity is eliminated. Listing the benefits of using bind variables, as well as using bind peeking and adaptive cursor sharing are examined in this course. Optimizer hints enable you to influence decisions made by the optimizer and provide a mechanism to direct the optimizer to select a certain query execution plan based on the specific criteria. The use of optimizer  more...

Oracle Database 11g High Availability ...cle Database 11g, RAC and Data Guard together provide the benefits of system-level, site-level, and data-level protection, resulting in high levels of availability and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load balancing, including Fast Application Notification (FAN), Fast  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

Strategic Sales Planning Strategic Sales Planning Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Creating Navigation Publishing Movies in Flash CS5 Creating Navigation & Publishing Movies in Flash CS5 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Cloud Computing Basics Cloud Computing Basics This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of  more...

Insider Trading ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Planning Projects with Project Server 2007 ...nagement plans, and how a project manager can combine the benefits of using Office Project Web Access and Office Project Server 2007 to ensure projects come to a successful conclusion. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ITIL® 2011 Edition Overview: Creating a Service Culture ITIL Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while  more...

ITIL reg 2011 Edition Overview Certification Benefits ...Benefits ITIL It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...ou polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession looks today, reflect on the forces that have shaped our field, and identify the wide range of activities that now constitute technical communication. Learn how your work fits into the organization`s process, and where the field is  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Spearhead your site in the top 10 rankings on the major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website  more...

Managing a Virtual Office ...mprove productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure. IMPORTANT  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Information Technology Infrastructure Library (ITIL) ...o offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their  more...

Discover the Benefits of Self-Publishing! ...ns, and how to market your book and sell it. Discover the Benefits of Self-Publishing Course takes you through the process of turning your dream of becoming a published author into reality. Subjects included in this course:What Are Your Publishing Options? Book Registration: Copyright, ISBN, EAN, and a Library of Congress Card Number Book Production: Editing, Cover Design, Layout and Costs The  more...

Cafeteria Plan Training & Certification Program ...ns. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are often among the hardest to design and administer because of the numerous design and reimbursement options and the complexity of handling reimbursement requests. Our Section 125 Cafeteria Plan Training & Certification Program is loaded with information on plan design,  more...

Cisco CCNA LAN Switching This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the history of networking and communication. The unit covers the Data Link sublayers, Logical Link Control (LLC), and Media Access Control (MAC). The LLC sublayer uses the connectionless and the  more...

Using the Power of the iPod in Education: An Overview ... well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and are using increasingly powerful tools to improve the education that they are providing to their students. At almost every level, educators today are investigating the tools that they have at their disposal to transform their  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...Students then test with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation Eliminates "pounding the pavement" and cold calling companies Customary two-year work experience requirements waived May include both full-time and part-time work As a student  more...

Front Desk Agent- Instructor Led ...by industry leading organizations such as ASTA and ISTTE. Benefits of Front Desk Agent: The Front Desk Agent Quantum Learning's Front Desk Agent Tourism Career Sampler is an informal and interactive program loaded with background knowledge, definitions, skills, practical exercises, suggested career path and resources to aid the participants in their choice to become a front desk agent. The  more...

Grant Writing Basics ...hard to attain as you might think. Grants also have added benefits for the library in addition to funding, such as valuable partnerships, resolved community needs, and increased community support. This tutorial will cover each phase in the grant writing and submission process: Prepare Focus on Library Priorities Develop the Grant Project Research Funders and Find Appropriate Grants Write the  more...

Introduction To HR Management Training & Certification Program ... Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic roles of the HR department, such as how to recruit and hire, provide employee benefits, and manage a compensation program. It also includes overview sections on how to comply with the various benefit, labor, and anti-discrimination laws, accurately keep  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

The EcoBroker Certificate Program ...med decisions with regard to the energy and dollar saving benefits of a safe and healthy piece of real estate. Increased consumer awareness drives the market toward higher quality, healthier, and more energy-efficient real estate. This course can be completed sooner than the 6 week period. You will have up to 6 months from the time of paid registration to complete the entire certificate  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

Windows 2000 - New Features and Architecture To explain the positioning of Windows 2000 and describe its architecture, new features, and benefits  more...

Making the Right Outsourcing Decision To recognize the strategies, the benefits, and risks that are associated with an outsource project.  more...

Appraising Performance Simulation ... rush to get through the whole experience, neglecting the benefits of an otherwise very valuable tool. The Appraising Performance Simulation is designed to help supervisors and managers breathe new life into their performance appraisals, making them valuable tools for directing the performance of their employees throughout the entirety of the year. Over the course of the simulation,  more...

Lean Value ...value principle in depth. In Lesson 1 you'll consider the benefits of the lean transformation for your own business and look through the lean manufacturing lens to redefine product value. Then in Lesson 2 you'll learn about value-stream mapping - a technique designed by several forefounders of the lean manufacturing movement. Applying this technique to identify waste, create an ideal value  more...

Introduction to Microsoft Office 2007 ...erver and client side components that provide a number of benefits for companies of any size. Deploying Microsoft Office 2007 in a network environment merits thorough planning and selection of appropriate deployment methods and tools. This course identifies the necessary steps in preparing and planning for Office 2007 deployment, how to build and customize Office 2007 installations using the  more...

Deploying Windows SharePoint Services 3 0 Recognize the benefits of WSS 3.0, prepare your server environment, and then perform an install or upgrade.  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Business Concepts and the Internet To identify the applications of e-commerce and their benefits and drawbacks  more...

Insider Trading Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing  more...

Union Awareness ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion  more...

Export Controls ...r support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal  more...

Managing Sexual Harassment Problems Simulation ... has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with  more...

Access 2000 User Series ...nships (27 Minutes) 3.1 Introduction to Relationships 3.2 Benefits of Relationships 3.3 Types of Relationships 3.4 Referential Integrity 3.5 Indexes and Relationships 3.6 Printing Relationships 4.0 Designing Simple Queries (27 Minutes) 4.1 Selecting Fields & Ordering the Query Result 4.2 Refining Queries with Criteria 4.3 Updatability of Query Results 4.4 Queries Based on Multiple Tables Access  more...

Access 2000 Intermediate Access 2000 Intermediate (2 Hours 4 Minutes) 1.0 Planning and Designing a Database (20 Minutes) 1.1 Evaluating Inputs and Outputs 1.2 Normalization 1.3 Creating a Database Using a Wizard 1.4 Creating a Database from Scratch 2.0 Building and Modifying Tables (49 Minutes) 2.1 Creating Tables Using a Wizard 2.2 Creating Tables from Scratch & Data Types 2.3 Setting Primary Keys 2.4 Field Properties  more...

Oracle Database 11g Database Replay and Automatic SQL Tuning Explain the benefits and uses of Oracle Database 11g's crucial developer tools, Database Replay and Automatic SQL Tuning, when setting up and testing a database  more...

Oracle Database 11g Partitioning and Storage-Related Enhancements identify the benefits of Oracle Database 11g's partitioning and storage-related enhancements, and recognize how to use SQL Access Advisor to help you optimize your database in this regard.  more...

Communicating for Contacts ...ople both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve  more...

Negotiating Inclusively ... will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

The Inbound Call Center ...e you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service  more...

E-Learning Essentials Part 2 Marketing Your Solution ...g e-learning internally. Identify benefits of merging push selling and pull marketing. Identify components of an e-learning marketing plan. Identify characteristics of the role of an effective e-learning champion. Identify ways of effecting changes to the learning culture.  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...n. Learn To To identify benefits of managing e-learning. To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS). To identify technology considerations for deploying e-learning. To identify  more...

Sales Skills The Fundamentals ... life and your work. Recognize the benefits of using your imagination. Take actions to enhance your creativity. Identify the skills and characteristics of successful salespeople. Simulation Overview: In this simulation, you will meet with Mary Winford, Icon's Vice President of  more...

Sales Skills Overcoming Obstacles ...ntify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To Complete a key-issues matrix when speaking to  more...

Brand Management Integrated Marketing .... Learn To Identify the benefits of integrated branding. Identify the process for strengthening a shallow brand. Develop an integrated brand. Implement an integrated brand. Relate driver components to brand extensions. Align  more...

Sales Skills Gaining Customer Commitment ...portant to acquire written consent from a client, and the benefits of maintaining relationships with your clients. Unit 2: Building Relationships (0.5 - 1 hour) Complete three actions to help you when building relationships with clients. Demonstrate honesty, authority, reliability, and competence. Ask situation-appropriate  more...

Sales Skills Effectively Closing a Sale ...to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues. Complete a key-issues matrix. Focus a product demonstration on a client's key issues. Simulation Overview: In this simulation, you will meet with Jessica Stone,  more...

Sales Management Motivating Sales Teams to Win ...mpensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Strategic Management Establishing Strategic Focus ... language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of  more...

Strategic Management Developing a Successful Process ...xecute the plan. Recognize the benefits effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...stem in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one. Learn To Identify the benefits of competitive intelligence. Identify available sources of information.  more...

Quality Management The Quality Management Process ...the costs of quality. Identify benefits of establishing quality requirements for products and services. Identify the frequently overlooked costs of customer dissatisfaction. Identify the characteristics of a customer-oriented organization. Identify the steps for becoming customer  more...

Quality Management Quality Management Tools .... Learn To Identify the benefits of using flow charts. Sequence the steps for creating a histogram. Identify the main components of a control chart. Sequence the steps for creating a cause-and-effect diagram. Sequence the steps for creating a Pareto  more...

Visual InterDev 6 0 Planning a Web Application ...re used to build and deploy Web solutions. Identify the benefits of using the services model to develop Web applications. Identify the type of application model that is suitable in a given scenario. Match the roles in the Web site development teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design  more...

Visual InterDev 6 0 Accessing Remote Data ...mponents of Remote Data Services (RDS). Identify the benefits of using COM components. Create a COM component in Visual Basic 6. Register a component in Visual InterDev. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning, technology selection, or Web site programming tasks. This  more...

NetWare 5 Administration - Part 1 ...teps involved in accessing a NDS resource. Identify the benefits of NDS. Match the components of a NDS Directory with their descriptions. Categorize a given set of NDS tree objects. Identify the appropriate NDS tree structure for a given set of NDS tree objects. Identify the name of an object in a given tree structure. Display the objects in a NDS tree by using the CX command.  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

NetWare 5 Administration - Part 4 ...plications Duration: 3 - 4 Hour(s) Identify the benefits of Z.E.N. works to manage workstations. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a  more...

NetWare 5 Administration - Part 5 ... Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current context from the desktop before login. Map a network drive to a given volume from the desktop. Map a search drive from the desktop. Install a printer by using Novell Printer Manager. Create an alias for an object by  more...

NetWare 5 Advanced Administration - Part 2 ...orm the steps to configure an application. Identify the benefits of caching in improving system performance. Perform the steps to set a file cache parameter. Perform the steps to set a directory cache parameter. Identify key issues which affect system performance with regard to hardware utilization. Identify packets and buffers and how they are used to transmit data. Perform the  more...

NetWare 5 Advanced Administration - Part 3 ...P Services Duration: 3 - 4 Hour(s) Identify the benefits of using Domain Name System (DNS) services. Identify the benefits of using Dynamic Host Configuration Protocol (DHCP) services. Identify the functions in the DNS/DHCP management console. Match the types of DNS/DHCP default objects with their functions. Match the types of DNS/DHCP User Objects with their icons. Perform  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ...benefits of using Oracle Workflow in an e-business environment. It provides an overview of the architecture and components of Oracle Workflow. It also covers the components of a workflow process. Further, it covers the steps to plan a workflow process. It also covers various standard activities. Learn To: Identify benefits of Oracle Workflow. Identify features of workflow  more...

Oracle 11i10 System Admin Workflow Applications Manager ...the learners to Oracle Applications Manager (OAM) and its benefits. In addition, it explores options to monitor system performance, critical activities, and business flows of an organization. Finally, it covers features that help in diagnosing and resolving system issues. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that enable you to  more...

Oracle 11i10 System Admin Concurrent Management Profile Options ...fy features of defining a concurrent manager. Identify benefits of parallel concurrent processing. Identify features of program libraries. Identify features of profile hierarchies. Identify different types of profile options. Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment.  more...

Oracle 11i10 System Admin Personalization Workflow Components ...nt levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization with their features. Identify steps to perform administrator-level page personalization. Identify  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...configure RIS security. L earn To: Identify the benefits of configuration management. Identify the method used to deploy Windows 2000 Professional by means of RIS. Identify the guidelines for configuring client computer names and locations. Identify the guidelines for pre-staging client computers. Identify the features of image management for remote installations.  more...

Oracle Database 10g Adminsitration Workshop I Part 3 ...rity. This course will help the learner to understand the benefits of database auditing and monitoring. It also covers Database Listeners and Services. The concept of shared and dedicated servers is also covered. After going through this course, the learners would be able to tune the system for best performance by configuring automatic alerts and thresholds. Learn To: Identify  more...

Oracle Database 10g PL SQL Fundamentals Part 1 ...earn To: Identify features of PL/SQL. Identify benefits of PL/SQL. Identify features of PL/SQL blocks. Audience: The target course audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours  more...

Oracle Database 10g Administration Workshop I Part 4 ...and recovery techniques. Learn To: Identify benefits of undo data. Identify features of undo segments. Identify undo management tasks that a DBA should perform to use Undo efficiently. Match database failures with their possible causes. Identify features of instance recovery. Identify key concepts of tuning instance recovery. Audience: The target audience  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...allation of the Active Directory Connector. Identify the benefits of using Active Directory Connector in a test and production environment. Sequence the steps for the installation of Active Directory Connector in Windows 2000. Identify the guidelines for choosing the directions and scheduling of synchronization between Active Directory and Exchange. Identify the guidelines for selecting  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...lines for selecting a good metric system. Identify the benefits of a metric system. Unit 2: Collecting Data Gather the information required to develop a data collection plan. Identify the key concepts related to the evaluation of the data collection plan. Unit 3: Analyzing the Data Distinguish between different data analysis tools. Identify the statistical methods  more...

Supply Chain Management Using Models ...cs of the stages in advanced logistics model. Identify benefits of the advanced logistics model. Identify the activity flow in the logistics model of the future. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain  more...

Networking Technologies Series TCP IP Concepts Architecture Course Overview This course is the first in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). In this course, participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify  more...

Networking Technologies Series TCP IP Internetwork Mgt ...he steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the command and responses between the sender and the receiver in Simple Mail Transfer Protocol (SMTP). Identify the ways by which MIME messages are sent by using ESMTP. Identify the services provided by Post Office Protocol (POP). Identify the benefits provided by Internet Message Access  more...

Introduction to PCs and Software ... and E-mail. The course covers an introduction to the PC, benefits, components, hardware and software, input and output devices, storage, and general maintenance. Working with Microsoft Windows XP, opening and closing applications, and managing windows and files are also covered. Additionally, the course will cover the main types of Microsoft application software: word processing, spreadsheet,  more...

SAP R 3 v4 0 Profit Center Accounting ...ned for potential users, interested in learning about the benefits of Profit Center Accounting within R/3. Target groups are project members, part of the Profit Center, employees within centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses: 12286 SD Order processing. 12280  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...esigned for users, interested in exploiting the potential benefits of Profitability Analysis within R/3. Participants should have completed the following course: 13033 Working with SAP R/3 T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Overview of Profitability Analysis Duration: 2 Hour(s) Objectives and Tasks of CO-PA. Integration in Business Areas.  more...

SAP R 3 SD Overview and Master Data ... Unit 1: SD Fundamentals Duration: 3 Hour(s) Benefits and features of Sales and Distribution Processing. Integration of the SD module within the R/3 system. Document flow within the company. Functional elements within SD. Master Data. Sales support. Sales. Shipping. Transport. Billing. Foreign Trade. Sales Information System. Unit 2: Master Data within  more...

Business Intelligence ... What is a Balanced Scorecard? Managing Key Figures. Benefits and Limitations of Key Figures. Scope of BI. Benefits of Business Intelligence. Scope of BIW. Future Developments. Unit 2: Business Information Warehousing Duration: 2 - 3 Hour(s) Overview. BIW Design. BI-Phase of Architecture and Planning. Differences between EIS and BIW. BIW Environment. BIW  more...

Introduction to E-Commerce ...: Introduction to E-Commerce (2 hours) Identify the benefits of online training, seminars, and conferences. Identify the functions of intranets and extranets in e-commerce. Identify the internal benefits of e-commerce to a business enterprise. Identify e-commerce customer service issues. Identify the benefits of business-to-business e-commerce. Identify the benefits of  more...

C Programming - Part 4 ...s. Index on linked lists and binary trees. Define the benefits of header files in the Standard ANSI C library. Identify important functions in the ANSI C library. C ontent Emphasis Skills-Based A udience Application developers, software engineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design  more...

C Programming - Part 1 ...e features of the C++ programming language. Identify the benefits of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of  more...

C Programming - Part 2 ... a friend relationship between two classes. Identify the benefits of a composite relationship. Write the code to access the member functions of a composite class by using a composed class object. Calculate the value assigned to a composite class data member when the composite class member is initialized using a composed class object. Identify the features of associative relationships.  more...

C Programming - Part 3 ... the features of the types of polymorphism. Identify the benefits of polymorphism in C++. Identify the characteristics of the different types of binding functions. Identify the entities that can be overloaded. Identify the syntax to overload a function. Identify the code to overload a unary operator. Identify the code to overload an arithmetic operator. Identify the code to overload a  more...

Data Modeling - Create Basic Models ...tion is hardware and software independent. Identify the benefits of combining Normalization with ER modeling. Unit 2: Creating a Basic Entity Relationship Model Duration: 2 - 3 Hour(s) Identify what an entity is. Identify the naming conventions used for an entity. Identify the drawing conventions for an entity. Identify the difference between an entity and an instance of  more...

Data Modeling - Develop Depth to Your Models ...elationships. Define normalization. Explain the benefits of Normalization. Place an Entity Relationship (ER) Model fully in the Third Normal Form (TNF). Consider the value of Normalization and ER Modeling. Use normalization as a QA technique for entities. C ontent Emphasis Skills-Based A udience Business managers, business analysts, technical analysts,  more...

Process and Function Modeling .... Identify the uses of process modeling. Identify the benefits of process modeling. Identify how the context process model is used to scope the system. Identify how the process model acts as a technique for documenting business functional requirements. Identify technical requirements that are added to a business process model to bridge the gap between analysis and design. Unit  more...

Object Analysis Design Requirements Analysis ...of the difficulties in system development. Identify the benefits of Object Orientation. Identify how Object Orientation models the real world. Identify the purpose of Object Oriented methods of development. Identify the environments in which Object Oriented methods are most successfully adopted. Identify the characteristics of traditional structured development methods. Identify the  more...

Object Analysis Design Design Implementation ...Inheritance during Object Oriented Design. Identify the benefits of a reusable design component in Object Oriented Design. Identify the tactical design issues in Object Oriented Design. Identify what must be considered during Object Oriented Analysis and Object Oriented Design. Identify what is considered when designing an Object Oriented System. Unit 2: Systems Architecture  more...

Introduction to Data Warehousing ...features of an operational data store (ODS). Identify the benefits of a data mart. Identify the business imperatives for implementing a data warehouse. Identify the technological imperative for implementing a data warehouse. Unit 2: Data Warehousing Operations Duration: 2 Hour(s) Identify the functions of the data warehouse processes. Identify the methods for managing the  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...cle Server for processing a SQL statement. Identify the benefits of sharing cursors. Identify whether or not the given pair of statements will share cursors. Identify the guidelines for coding SQL in order to share cursors. Match the columns of the V$LIBRARYCACHE view with the information that they contain. Match the columns of the V$SQLAREA view with the information that they  more...

Oracle Form Builder Enhancing the User Interface ...entify the definition of a content canvas. Identify the benefits of creating a new window. Create a new window by using the Create icon in the Object Navigator. Set the window object properties by using the Property Palette. Create a content canvas by using the Create icon in the Object Navigator. Set the Window property of a content canvas by using the Property Palette. Create a  more...

Oracle Form Builder Writing and Debugging Code ... Flexible Code Duration: 1 Hour(s) Identify the benefits of writing flexible code. Write the code to determine which block should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to obtain information about the current application by using  more...

Oracle Form Builder Managing Module Types ...mplement menu security. L earn To: Identify the benefits and terminology of Project Builder. Create a project. Establish dependencies. Deliver a project. Create a menu module containing menus, menu items, menu toolbars, and pop-up menus in Form Builder. Manage a menu module by control. Customize and implement security by using built-ins and substitution parameters. C  more...

Oracle Form Builder Including Reusable Oracle Components ...jects and Code Duration: 2 Hour(s) Identify the benefits of reusing objects and code. Create a Property class with properties by using the Object Navigator. Create a Property Class by using the Property Palette. Set the properties of an object by using a named Property class. Create a populated Object Group by using the Object Navigator. Copy an object in a Form Builder  more...

Oracle8 Database Administration - Create Databases ...to retrieve information. Identify the properties and benefits of using stored procedures and packages. Plan for the creation of redo log files. Plan for the maintenance of redo log groups. Redo log members. Control files. Identify the process of log switches and checkpoints. Manage tablespaces and data files. C ontent Emphasis Skills-Based A  more...

Oracle Form Builder R6 Writing and Debugging Code ...ing Flexible Code Duration: 1 Hour(s) Identify the benefits of writing flexible code. Write the code to determine the block that should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to retrieve information about the current application by  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...veloper Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To: Identify the benefits of using Project Builder. Match the terms used in Project Builder with their  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...with a REF column by using the Data Wizard. Identify the benefits of using the REF LOVs. Create a REF LOV by using the Data Block Wizard. Update the REF values by using a REF LOV. Unit 3: Reusing Components, Objects, and Code Duration: 1 Hour(s) Identify the benefits of reusing objects. Create a Property class with properties by using the Object Navigator. Create a Property  more...

Programming XML Using XML ...m (CMS). To identify potential benefits of using XML for intelligent searching of information. To differentiate between functions of the XML Column and XML Collection storage methods. To identify consequences of enabling a database using DB2 XML Extender. To identify situations where  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...to transfer data to or from a remote host. Identify the benefits of the types of data transfer utilities. Identify the purpose of the printing utilities for TCP/IP. Set up the TCP/IP Print Server service on a Windows NT computer. Install a TCP/IP printer on a Windows NT computer that will manage the printer settings on a network. Manage a TCP/IP printer. Unit 3: Implementing the  more...

SQL Server 7 0 System Administration - Part 5 ...ion Basics Duration: 2 - 3 Hour(s) Identify the benefits of distributed data. Identify important considerations in data distribution. Match the distributed data method with its attribute. Identify the dynamic of the Publisher-Subscriber relationship. Choose the appropriate attributes of Articles and Publications. Match the data filtering method with its appropriate  more...

SQL Server 7 0 System Administration - Part 2 ...the elements of Windows NT Authentication. Identify the benefits of SQL Server Authentication. Sequence the steps to implement server authentication using Enterprise Manager. Perform the steps for setting Mixed Mode authentication using Enterprise Manager. Identify the three types of security accounts available for login creation. Perform the steps for adding a Windows NT login using  more...

SQL Server 7 0 - Implementing a Database - Part 3 ...er tables. Perform the steps to update rows. Select the benefits of cursors. Select the methods for requesting a cursor. Select the uses of Transact-SQL cursors. Sequence the steps of the Transact-SQL cursor procedure. Match the types of cursors with their descriptions. Match the cursor characteristic with its description. Match the cursor syntax with its function. Identify the  more...

SQL Server 7 0 - Implementing a Database - Part 4 ... transaction isolation levels. Identify the purpose and benefits of using views. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first three  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...ng IIS 4.0 Duration: 1 - 2 Hour(s) Identify the benefits of IIS 4.0. Match the components of IIS 4.0 with the type of support they provide to clients. Match the HTTP 1.1 features of IIS 4.0 with the tasks that they enable on the server. Match the services that enable an integrated setup and administrations of IIS 4.0 with their features. Identify the features that support  more...

Visual InterDev 6 0 Planning a Web Application ...re used to build and deploy Web solutions. Identify the benefits of using the services model to develop Web applications. Identify the type of application model that is suitable in a given scenario. Match the roles in the Web site development teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design  more...

Visual InterDev 6 0 Accessing Remote Data ...mponents of Remote Data Services (RDS). Identify the benefits of using COM components. Create a COM component in Visual Basic 6. Register a component in Visual InterDev. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning, technology selection, or Web site programming tasks. This series  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 ...ynamic and regular vs. extension MFC DLLs. Identify the benefits and key classes of the Document View architecture. Create View objects. Identify the fundamental component types and identify the rules and guidelines for designing a component interface. Identify the benefits of using data access, the data access capabilities of different libraries and the benefits of various data access  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 3 ...er interface object and a handler function. Identify the benefits of subclassing. Incorporate existing code by using Components and Controls Gallery. Identify the steps to add a scriptlet to an application. Insert DHTML controls into an MFC application. Unit 2: Menus, Dialog Boxes & Property Sheets Duration: 2 - 3 Hour(s) Create a static menu. Create a context menu. Create a  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 ...es the content in a Web page. Identify the features and benefits of ActiveX controls and COM components and incorporate them in MFC applications. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. Participants should have completed the first three courses in this series.  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 ... Object Model Duration: 1 - 2 Hour(s) Identify the benefits of COM. Identify the features of a COM interface. Identify the IUnknown function that is called in a given situation. Match the IDispatch functions names with the functions they perform. Identify the contents of a dual interface. Create a COM component by using Software Development Kit (SDK). Create a COM component by  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ... types of software testing with their uses. Identify the benefits of beta testing. Identify the uses of stress testing an application. Enable the library debug support for an application. Match the MFC debugging macros with their uses. Debug an application by using the integrated debugger in the Integrated Development Environment (IDE). Debug an application by using the Depends utility.  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...quence the phases in the evolution of DSSs. Identify the benefits of online analytical processing (OLAP) technology. Identify the characteristics of a data warehouse. Identify the benefits of implementing a data mart. Identify the business imperatives for implementing a data warehouse. Identify the technical imperatives for implementing a data warehouse. Match the categories under which  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 Course Overview This is the third course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Create and interpret  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...dimensional schema with their descriptions. Identify the benefits of MDX SELECT statement as compared to SQL. Match the MDX expressions with their examples. Match the different methods of axis content specification with their examples. Match the keywords for dimension specification with their definitions. Match the groups of MDX advanced functions with their members. Define the slices of  more...