Benefits Pf eBooks

CIPT Accelerated Course Content This customized Cisco course is a five-day course intended for personnel who will implement, configure, and support a Cisco IP telephony solution. It is a combination of CIPT1 and CIPT2. The course prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. It focuses on Cisco CallManager, the call routing and signaling component for the Cisco IP  more...

Training Program Evaluation This self-paced program is intended for practitioners wanting to measure and report on the impact of their workplace training programs. Do you need to measure the effectiveness of your training programs and report the results in financial or non-financial terms? With this comprehensive program, you will be able to demonstrate the impact of training on productivity, efficiency, quality, customer  more...

Using Training to Improve Workplace Performance Many organizations implement expensive training initiatives only to find that the expected benefits do not materialize. Whether you are an experienced or novice training professional or manager, this program will give you all that you need to get more impact from your workplace training initiatives and to objectively measure that impact. Learn proven strategies and techniques for finding  more...

Corporate Group Customer Service Training For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced  more...