Best In Class Web-based Seminars

Coach Practitioner Course This course is for : * consultants or trainers who would like to develop a coaching offer * leaders who would like to use a coaching style in managing change * managers who coach peers or line reports * volunteers wanting to offer coaching to clients * Human Resource professionals who want to develop coaching skills * people want to set up in practice as a life  more...

online training for Business analyst Are You Ready to Learn... Anywhere? Attend live, instructor-led Learning Tree classes via your computer from wherever you want with NEW Learning Tree AnyWarea . Now you can learn from the world's best instructors and gain the management, leadership or IT skills you need to become even more effective in your job... from wherever you are! You participate in every aspect of the live course  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their  more...

Entrepreneurial Innovation for Solopreneurs Generate Sound Business Ideas When You Work Alone The health of your business requires a constant infusion of new ideas and innovation. Market trends, competition, and technology challenge you to look at your business in new ways to stay ahead of the competition, but the answers to solve those challenges don't rush to mind. As a solopreneur, you don't have a team to rely upon to brainstorm for  more...

Establish A Solid Foundation for Your Small Business Learn Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...

Establish A Solid Foundation for Your Small Business Learn Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Cash Flow Strategies for Entrepreneurs Small business owners and entrepreneurs are specialists when it comes to their trade, but they are rarely financial specialists. As a result, when an owner wants to know what actions make sense to increase cash flow and profitability specific to their operations they rely on already overworked resources such as their accountants, controllers, bookkeepers, and CFOs to translate the company s  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...