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From International Contact Center Academy
Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW ...les of amazing emails from some Zappos, JetBlue Airlines, Best Buy, and QVC. What You Need to Know Before You Send Your Next Email to a Customer 5 grammar gaffes that rob your company of credibility The NUMBER 1 complaint consumers have about email customer service Why ita ™s important for your email to do more than just answer the customera ™s questions Never  more...
From Business Expert Webinars
Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...
Sharpen Your Communication Skills to Drive Revenue Help Prospects See the Value in Your Offering 'Our product is the best but no one is buying it!' It's easy to blame the economy for a product not selling. It's much harder to look in the mirror and question if the problem is how you communicate with prospects. True, the economy is in peril, but people are still buying. How do you differentiate yourself and your product with your prospective  more...
The Renegade Approach to Consultative Selling When you look back at your monthly sales results, did you spend more time making friends or generating revenue? If you invest the same amount of time with every prospect it results in a full pipeline, but with few or no sales. The key to sales success is being able to separate those prospects ready to buy from those who are not. If you can t identify real prospects, you re wasting precious selling  more...
How to Close More Sales by Shortening Your Sales Cycle Two of the side effects that this uncertain economy has had on sales is delayed closings and longer sale cycles. Most salespeople are not equipped to deal with these two additional issues in the face of the additional resistance they re seeing from prospects. This webinar will show you how to shorten your sales cycle and eliminate delayed closings by going more slowly through the sales process to  more...
Lead Generation Techniques in a Slow Economy People Are Still Buying, But Are They Buying From You? Media is bombarding us with stories of economic doom and gloom, but everywhere you look there is proof that people are spending money! Football stadiums are still packed every Sunday, stores are full of shoppers and restaurants are full of patrons. People are being pickier with how they spend their money. Your challenge is how to get them to  more...
Powerful Secrets to Keep Your Sale Moving Learn the keys to keeping the connection alive with your prospects Business is tough. Budgets are tight. Buyers are scared. How do you get clients comfortable enough to buy from you? In the current market where dollars are scarce and clients are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You  more...
How to Develop a Strategic Plan That Works For You The manager's key to creating competitive advantage Do you ever get the feeling that you are throwing darts while blind-folded? As a business leader, how can you expect to make this year your best year ever without having a well-defined plan? Perhaps, you have a strategic plan, but it s hiding under the cobwebs in your office. In these challenging economic times, having the right strategic plan  more...
Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...
Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...
Are You Missing the Mark In These Magic Moments In Sales? Prevent Sales From Stalling Out On You Business is tough. Budgets are tight. Buyers are scared. How do you get clients comfortable enough to buy from you? In the current market where dollars are scarce and clients are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently  more...
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