Instructor Led Better Training in United Arab Emirates

Administration and Office Management Best Practices and Technologies Understand the new roles of executive assistants and administrators. Understand and use technology to get more done and to stay connected with the office and their boss. File, document, sort, index, and retrieve corporate documents, records, and reports. Meet quality standards for servicing internal and external customers and appreciate the impact of office design on the overall  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Excellence in Customer Service Address the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Recognize the signals of customer irritation and how to respond appropriately  more...

Advanced Budgeting Workshop Build budget templates and models for their departments or organizations. Apply several forecasting techniques to better manage uncertainties in budgeting. Evaluate capital budgeting decisions using several methods and recommend proper action. Utilize Microsoft Excel? functions and tools in the budgeting process. Evaluate the budgeting process in their organizations and recommend  more...

Advanced Finance for Non-Finance Professionals Identify managerial-level focus of Financial Statements and its impact on company's growth. Uncover the central Interrelationships between Financial Statements. Use the Cash Flow Statement to make important operating, investing, and financing decisions. Apply critical performance factors to understand the health of business units. Apply business planning and forecasting tools to  more...

Fundamentals of Accounting for Administrative and Support Staff Identify the importance of accounting in running businesses. Explain the accounting cycle process and properly distinguish and classify account categories within the accounting system in the company. Properly account for transactions affecting assets, liabilities and equities. Effectively prepare balance sheets and the statements of income and owners' equity. Acquire the basic  more...

Advanced Supervisory Skills Define supervisory roles and related competencies. Apply goal setting and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower their staff. Energize and inspire their team for better performance. Use coaching techniques to manage performance of others. Identify team member's training needs in order to develop others.  more...

The Leadership Journey Examine the three stages of leadership development according to the Meirc research on successful leaders in the Middle East. Analyze the different paths to leadership success: from working hard to cultivating emotional intelligence competencies. Determine, through the Meirc research questionnaire, how leaders in the Middle East rank on different emotional intelligence competencies and  more...

Fundamentals of Purchasing Apply the fundamentals and modern principles of the purchasing function. Apply the best practices in procurement strategies and processes. Use all the skills required to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Apply tendering and contracting techniques. Determine transportation and packaging requirements.  more...

Inventory Planning and Stock Control List the objectives of inventory management and its impact on costs and customer service. Perform proper classification of inventory and use best practices for item specification/cataloging. Use forecasting techniques to predict demand and better manage lead times. Identify the optimum ordering quantity and determine safety stocks and reorder points. Conduct cycle counts, improve  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Identify supplier strong points and buyer strong points.  more...

Warehouse Operations and Management Explain the challenges, objectives and functions of warehousing. Perform inventory classification and cycle counts, and compute the inventory record accuracy. Identify the different types of storage and material handling systems. Improve supervisory skills and deal more effectively with warehouse staff issues. Develop better skills for housekeeping and safety within the warehouse.  more...

Project Management Skills Plan, schedule, implement and control projects in a structured and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to  more...

Advanced Public Relations Strategies Understand the functions of Public Relations (PR) in a changing environment. Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the  more...

Certified Sales Professional Become one of the top 20 of sales people by improving their personal attitude, skills, and knowledge. Apply a structured and tested sales process to maximize every sales opportunity. Use appropriate questioning techniques and listening skills which will lead to a reduced level of objections and an increased level of sales. Make presentations that meet both organization objectives and the  more...

Marketing for Better Results Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Fundamentals of Purchasing 'This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE? s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a  more...

Speed Reading Techniques for Highly Effective People Training Objectives: By the end of the career training program, participants will be able to: Use advanced reading and comprehension skills. Read better and faster and concentrate more effectively. Get what they want and need from reading in less time. Comprehend and retain more of what they read. Know how to read work material, emails and all business reading more effectively.  more...

Speed Reading Training Dubai: Techniques for Highly Effective People 'This program is designed for Professionals who wish to maximize their performance with cutting edge mind tools and techniques. This program is worth 15 NASBA CPE?s.Use advanced reading and comprehension skills.Read better and faster and concentrate more effectively.Get what they want and need from reading in less time.Comprehend and retain more of what they read.Know how to read work material,  more...

Fundamentals of Purchasing ' This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE?s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Benchmarking for Optimum Organizational Performance Objectives: By the end of the program, participants will be able to: Understand the overall environment within which the benchmarking process is undertaken in order to achieve better organizational performance and productivity. Discuss the different approaches to benchmarking in order to determine which approach / combination is most suitable to your organization. Discuss the benchmarking  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

The Efficient Buyer Objectives: By the end of the program, participants will be able to: Learn all the required skills to be an efficient buyer. Understand the basic and modern principles of the buying function. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Improve total lead-time to speed up the purchasing cycle.  more...