Online Beyond eLearning

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Being an Effective Team Member ...on of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team.  more...

Launching a Successful Team ...g the right team together from the start has benefits far beyond just completing tasks on time. In this course, you'll learn techniques for setting up successful teams that can be applied to a variety of team environments. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation.  more...

Privacy Information Security ...ersonal information has business implications that extend beyond the privacy of any one individual. Private information relative to certain businesses and industries is protected by various laws. For example the Health Insurance Portability and Accountability Act (HIPAA) laws protect private medical information. Many states have enacted their own laws, and the federal government is regulated by  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...dely used method for project management that has expanded beyond its origins in the UK public sector. This course provides an introduction to the themes, processes and principles of PRINCE2 and is designed to assist learners as part of their preparation for the PRINCE2 Foundation exam. This course will begin by providing an overview of the elements involved with managing projects using PRINCE2.  more...

Illustrator CS4 Beyond the Basics ...Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use reusable symbols  more...

Essential Skills for Admin Support Professionals--Simulation ...the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both  more...

Managing SharePoint 2010 Pages Components ...Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a common power user task. Workflows enable you  more...

Beyond 3G B3G Beyond 3G (B3G) To describe B3G technologies.  more...

Customer-Focused Interaction ... relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are engaging in real-time conversations with their customers through various technologies, such as social media and wireless Internet. And they're integrating customer relationship management (CRM) with knowledge  more...

Photoshop CS5 Beyond the Basics ...Beyond the Basics Adobe Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and tonality are  more...

Extending Publisher 2007 Beyond Publications ...Beyond Publications Microsoft You can do more with Office Publisher 2007 than create basic desktop publications. New and enhanced capabilities guide you through the processes of creating and distributing your work either in print, on the Web, or by e-mail. This course explains such Microsoft Office Publisher 2007 features as e-mail and catalog merging capabilities, e-mail templates, and  more...

Photoshop CS4 Beyond the Basics ...Beyond the Basics Adobe Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall color and  more...

Short Story Secrets ...beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are  more...

Basic Internet Specialist Certificate ...ll cover this most important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional  more...

Intermediate Dreamweaver MX Intermediate--Students will need to have access to Dreamweaver MX or Dreamweaver and the Internet. Dreamweaver MX - Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271) by Garo Green & Abigail Rudner (2003). In this course the student will be responsible for working through the "Hands On" exercises.  more...

Advanced Features of Dreamweaver MX Dreamweaver MX Advanced - Phase Three Advanced Features of Dreamweaver MX - Phase 3, is the Third of a 3-part course series. Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271-7) by Garo Green & Abigail Rudner (2003). In this course, the student will be responsible for working through the "Hands  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Office 97 Advanced In this course, students will learn how to use the advanced features of Word, Excel, Access, and PowerPoint 97 to perform tasks above and beyond simple word processing and functioning. This advanced course will strive to broaden and develop the intermediate skills that students already possess.  more...

Word 97 Level 3 In this course, students will learn how to use the advanced features of Word 97 to perform tasks above and beyond simple word processing, including using the Web Page Wizard. Students will also learn how to customize Word to suit their needs and make their tasks easier.  more...

How to Build And Maintain Rapport With Your Clients ...beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success Many grants are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will  more...

Planning a Windows 2003 Network Infrastructure - MCSE(70-293) In this newly released coursed you will learn about planning Network Infrastructure for a Windows 2003 server. This course is designed to teach you beyond the basics or beginning level about Microsoft's new Windows 2003 server software and how to plan the infrastructure of a netowrk. This course maps directly to Microsoft's MCSE certification exam 70-293. Included with this course are electronic  more...

Adobe Illustrator CS4: Essentials ...ther you ™re preparing work for print, the web, or beyond, you ™ll gain the skills necessary to stay competitive in today ™s marketplace using Illustrator CS4.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Illustrator CS4: Essentials Ranging from casual  more...

Bartending to the Max-Online ...iciency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners,  more...

MSHA Part 46 Refresher ... addition, it will help you accomplish your ultimate goal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your  more...

Professional Bar Management Mastery Level Certification ...ximize profits by raising sales and cutting costs in ways beyond the typical and obvious routes. You will also learn ways to build customer relations, how to deal with your vendors and alternative ways to generate revenues. Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you  more...

Supply Management Contract Writing ...y to minimize your procurement risks. This class goes way beyond the typical, dry explanations of contract law. Through plain English examples and interactive exercises, you will learn how to negotiate and write effective contracts and iron-clad terms and conditions. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Certificate in Professional Technical Communication ...t, from proposals to magazine articles to user guides and beyond, you can extend your capacity to cover a wide range of projects. Just as importantly, you can gain a broad set of skills that will benefit every project. The organizational skills required for a user guide, the attention to client guidelines required for a proposal, and the ability to weave in examples and interviews required for  more...

Managing as Coach and Counselor ...he ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores  more...

Analyzing Cash Flow Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Analyzing an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold  more...

The Manufacturing Industry Overview Version 2 ... their production bases and spreading out operations well beyond their home grounds. This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then reflects on the main issues and challenges facing the industry, and, finally, it examines strategic  more...

Initiating a Succession Plan Simulation ...ars qualified to take over her responsibilities. Thinking beyond the short-term, you realize that a succession program is necessary and go to HR for help to establish one for your department. As it turns out, URG has been struggling with high turnover company-wide and Sandra, the HR manager, is concerned. Before you know it, she has recruited you to be a corporate champion for a company-wide  more...

Lean Value ...erts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value principle in depth. In Lesson 1 you'll consider the benefits of the lean transformation for your own business and look through the lean manufacturing lens to redefine product value. Then in Lesson 2 you'll learn about  more...

Technical Support Agent Skills Simulation ...beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide  more...

Essential Sills for Administrative Support Professionals Simulation ...the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both  more...

Excel 2000 Beginning ...of Entering Formulas 3.2 Repeating a Formula 3.3 Formulas Beyond Addition and Subtraction 4.0 Basic Functions (21 Minutes) 4.1 Summation 4.2 Recalculating Effects (Change one cell and five others change) 4.3 Averages 5.0 Formatting (13 Minutes) 5.1 The Formatting Toolbar 5.2 Adjusting Column-width and Row-height 5.3 Numeric Formatting 6.0 Saving, Opening & Closing Files (16 Minutes) 6.1 File  more...

Excel 2000 User Set of 3 ...of Entering Formulas 3.2 Repeating a Formula 3.3 Formulas Beyond Addition and Subtraction 4.0 Basic Functions (21 Minutes) 4.1 Summation 4.2 Recalculating Effects (Change one cell and five others change) 4.3 Averages 5.0 Formatting (13 Minutes) 5.1 The Formatting Toolbar 5.2 Adjusting Column-width and Row-height 5.3 Numeric Formatting 6.0 Saving, Opening & Closing Files (16 Minutes) 6.1 File  more...

Overview of Project Managing a PRINCE2-aligned Project ...dely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is designed to assist learners as part of their preparation for the PRINCE2 Foundations exam. The contents of this course, including all text and graphics, have been created solely by, or on behalf of, SkillSoft PLC. SkillSoft makes no claim  more...

Visio 2000 ... This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific tasks in  more...

Excellence in Service Fundamentals for Employees ...ice attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer service, including  more...

Java for Procedural Programmers Curriculum ...grammers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA  more...

Java for Procedural Programmers Curriculum ...grammers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA  more...

Team Conflict Resolving Team Conflict Team Conflict: Resolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

IMS Essentials Part 1 IMS Database Manager ...s current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To identify features of Information Management System (IMS). To identify components of IMS. To identify advantages of a database. To identify features and functions of the application control block  more...

IMS Essentials Part 2 IMS Transaction Manager ...s current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To match dependent region address spaces in the IMS Transaction Manager (TM) architecture with their functions. To identify functions of IMS system generation (IMSGEN) macros. To sequence the stages in the flow of a transaction  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ...s current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To identify when Fast Path would be an appropriate technology to use. To identify the key aspects of Fast Path. To identify characteristics of a main storage database (MSDB). To identify features and  more...

The EXCEL Acronym Instilling Service Excellence In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...

Handwashing Responsibilities in Healthcare ...arming rate. This course will introduce a new perspective beyond basic infection control and hand hygiene, as a necessary part of patient safety and the healthcare providera ™s responsibility. Objectives Upon completion of this course, the participant will be able to: 1. Verbalize basic knowledge of infection control terminology and definitions 2. Identify and understand  more...

Transfusion Therapy in the Adult Patient ...lized type of therapy requires advanced nursing knowledge beyond that required for the provision of general infusion therapy. Therefore, education related specifically to the administration of blood products is crucial to the safe and effective use of these components. This course will provide information necessary for administering these life saving infusions. State Boards of Nursing have  more...