Online Bias eLearning - Training Resources

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all  more...

Measurement Systems ...uring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will learn about Measurement Systems Analysis (MSA). You will see how to assess properties of a measurement system, including how to plan and conduct a Gauge R&R. You will learn some important principles of metrology and learn  more...

Interviewing Skills Conducting an Interview ...ews and avoiding discrimination. Identify how to manage bias and evaluate the candidate to make an effective hiring decision. Follow the correct processes and guidelines for offering and turning down candidates and performing administrative follow-up tasks. Audience: The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews.  more...