From The Virtual Training Company
MCDST Certification 
The Microsoft Certified Desktop Support Technician (
MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the
Microsoft Windows operating system. VTC Certified author
Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career.
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ACT by Sage 2006 
...Bill
Ferguson, has used and taught others to use, contact management software for more than 10 years. This tutorial provides detailed information needed to make the most out of
ACT! by
Sage 2006. Ferguson demonstrates how contact management software can efficiently and effectively increase user productivity. Learn to track contacts, follow leads, create reports, write letters and faxes, and
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CompTIA A Certification 2003 Objectives 
...aring for the A+ Certification test. Certified instructor
Bill Ferguson begins by taking you through the basics: terminology, how computers function, software and hardware relationships,
BIOS and
CMOS, memory management, storing data, and how video and audio are produced. Learn about electricity and power supplies, such as
UPS (uninterrupted power supplies), and different methods of
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Symantec ACT 2000 
...eed
Symantec ACT! 2000, a contact management application. Bill
Ferguson is your certified instructor in this
Virtual Training Company tutorial. He will help you get more organized by showing you how to create contact records and a contact list, how to schedule your day, and how to use this information to create mail merges or transfer information onto letterhead and envelopes. After introducing
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