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Effective Office Administrative Skills and Duties 19 20 July 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 27/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise  more...
Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...
Time Management Skills 6 July 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work and even at home. The  more...
Coaching for Peak Performance 11 July 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any new rules and  more...
Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 6/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained very deep insight as somebody without much HR knowledge, and the concepts and  more...
The Employment Act 26 27 July 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical  more...
Effective Cash Flow Management 28 June 2012 ...o 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 6/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "Now I can prepare a better budget using the tools I've learnt. The concepts and skills can  more...
Effective Accounts Receivable Management 21 June 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 30/ 5/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be  more...
Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...
Managing Challenging Customers Professionally 31 May - 1 June 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always  more...
Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...
Effective Report Writing 20 June 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on report-writing, as well as  more...
Result-Oriented Writing 13 June 2012 ...o 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the different styles and tones for different context of business  more...
Essential Writing Skills for the Workplace 7 8 June 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me  more...
How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...
Conducting Performance Appraisal Sessions Successfully 8 June 2012 ...o 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/ 2012 Fee Per Participant S$342. 40 (Early Bird) S$406. 60 (Normal) S$299. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a structured methodology to carry out the performance evaluation  more...
Finance for Non-Financial Professionals 29 30 May 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand simple concepts that I  more...
Setting KPIs Goals for Effective Job Performance 7 June 2012 ...o 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 17/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new methods of handling and managing team and work tasks. The concepts  more...
Effective Administration of Salary and Payroll 5 6 June 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 5/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can  more...
Financial Statements Made Easy 31 May 2012 ...o 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 10/ 5/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "This programme has shortened my learning curve in understanding the financial statements.  more...
Working with Different Personalities 23 May 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be  more...
Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter  more...
Effective Email Writing 30 May 2012 ... to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email etiquette. The concepts  more...
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