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From Bureau Veritas Training
ISO IATF16949 - 2016 Lead Internal Auditor training This very popular course was developed for the automotive industry with the goal of expanding the knowledge and skills of internal auditors beyond the basics of conformance auditing and to teach them how to lead an internal audit. The course materials have been developed and are only instructed by IATF certified ISO/ TS 16949 auditors with years of industry experience. Recognizing the  more...
From Effective Outsource Networks
Effective Office Administrative Skills and Duties 19 20 July 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...
Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...
Time Management Skills 6 July 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...
Coaching for Peak Performance 11 July 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...
Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration. This course aims to equip participants with the skills of setting up and managing an equitable salary  more...
The Employment Act 26 27 July 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...
Effective Cash Flow Management 28 June 2012 During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and  more...
Effective Accounts Receivable Management 21 June 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...
Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...
Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...
Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...
Effective Report Writing 20 June 2012 In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also  more...
Result-Oriented Writing 13 June 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...
Essential Writing Skills for the Workplace 7 8 June 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...
How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...
Conducting Performance Appraisal Sessions Successfully 8 June 2012 Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the  more...
Finance for Non-Financial Professionals 29 30 May 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...
Setting KPIs Goals for Effective Job Performance 7 June 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...
Effective Administration of Salary and Payroll 5 6 June 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...
Financial Statements Made Easy 31 May 2012 Financial statements are an important source of information about a company. By understanding the characteristics and items in financial statements, we will be able to interpret and use the information effectively for many other purposes such as analysis, budgeting or reporting. This course is designed to discuss the main features of the financial statements prepared by a business enterprise.  more...
Working with Different Personalities 23 May 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...
Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...
Effective Email Writing 30 May 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...
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