Bmc Service Web-based Seminars

BMC Work Order Management 76 Using WBT ...BMC Service Request Management (BMC SRM), providing basic facilities for assignment, status, work info, and task management. The SRM integration with Work Order Management allows users to create a generic work-order process. This online course provides Work Order Administrators and Managers with the information and experience they need to fulfill service requests successfully. Students will  more...

BMC Remedy Service Desk 76 Using WBT This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7. 6 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.  more...

BMC Remedy Change Management 76 Using WBT In this online course, students are introduced to the functionality of BMC Remedy Change Management 7. 6, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementers, change manager, release coordinator, and approvers.  more...

BMC Remedy ITSM 76 Whats New WBT This course explains the differences and new features between BMC Remedy ITSM 7. 6 and 7. 5.  more...