Bob Vilsoet Training
Bob Vilsoet Training Providers and Trainers
Contacts Plus ...ucture for customer collaboration"
By: Dr. John Anton and Bob Vilsoet
From our research on the American consumer, it has become very clear that potentially the best customer service strategy is "to offer every possible channel for the customer to help themselves, i.e., self-service." Customer actuated service is mostly driven by technology, and the "art" of self-service is to ensure that the more...
