Instructor Led Body Training in Malaysia

Intensive Public Speaking and Presentation Skills ...st 4 years I've earned a very warm welcome from a growing body of customers & students, many of whom return to attend more than 1 event. Each time I walk onstage, my attention becomes totally attuned to how much I can do for/ with my seminar attendees. And seeing you/ them grow is the best result I could ask for! And so it will be for you. Here are just some of the benefits you'll get from  more...

Applying Emotional Intelligence at Workplace ... it's what makes people human. Emotions are how the human body expresses what's going on inside. Expressing feelings is natural; boredom is how a person knows it's time to try something new. Sadness is a sign of loss or pain around a difficult situation. Anger indicates a boundary needs to set. Joy affirms the goodness of life. Enthusiasm displays passion and zest. As people stop repressing  more...

Speak it Right a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...

Arc Welding Defects and Remedies ...neral, the joint of welded pieces is weaker than the main body and thus the strength of the welded component is strength of the welded joint. Understanding of the process, its variables, causes and defects and microstructure around the welded area can greatly improved the work quality of welders. The understanding is even more crucial when working with difficult materials like medium and high  more...

POROUS CERAMICS FOR BIOMEDICAL APPLICATIONS INTRODUCTION Hydroxyapatite (HA) ceramics has been widely applied as bone substitutes. Together with -tricalcium phosphate, they have been for nearly three decades the most extensively used substitution materials for artificial bone grafts. Their chemical composition close to the mineral phase of bone is an origin of their excellent biocompatibility to tissue bone. This meets the requirement  more...